Tracy Sheldon
Garlieston,Wigtownshire
Summary
Highly skilled hospitality professional with extensive expertise in time-management, decision making, and customer service. Demonstrates a thorough understanding of table management, food hygiene regulations, and tills operation. Fluent in English with a solid foundation in food preparation basics and effective sales techniques. Adept at silver service, order taking proficiency, and maintaining a proactive approach. Known for being highly responsible and reliable with strong inventory control skills and health and safety awareness. Experienced in wine and cocktail serving, cash and credit transactions, and adhering to alcoholic beverages serving regulations. Possesses critical-thinking abilities, allergy awareness, resilience under pressure, patience, composure, team collaboration skills, and a commitment to customer service excellence.
Overview
21
21
years of professional experience
Work history
Waitress / Part time seasonal
The Pheasant
Sorbie, Dumfries and Galloway
06.2021 - Current
- Handled cash and card transactions accurately, ensured balanced till at end of shift.
- Advised on food and drink choices based on customer preferences.
- Greeted customers, presented menus and shared information about available special items.
- Accommodated special event needs, provided customised services for parties.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Ensured compliance with health regulations through effective cleaning practices in the dining area.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Accurately took orders, making menu recommendations as appropriate.
- Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
- Informed kitchen staff regarding special order requirements.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Ran daily operations, liaised with the chef and managed staff when owner was away on holiday.
Box Office Supervisor
Wigtown Festival Company
Wigtown, Dumfries and Galloway
07.2024 - 10.2024
Box Office Supervisor
Wigtown Festival Company
Wigtown, Dumfries and Galloway
06.2023 - 10.2023
- Managed volunteer schedules, ensured optimal performance.
- Implemented organisational policies for smooth service delivery.
- Trained new staff members in box office protocols and procedures to improve team efficiency.
- Delivered products and services in line with agreed arrangements and contracts.
- Organised travel accommodations for authors needing overnight bookings.
- Ticket sales reporting to ensure transparency in operations.
- Ensured efficient operation of box office with meticulous organisation skills.
- Maintained high standards of cleanliness at the box office premises to create a welcoming environment for customers.
- Updated databases with current client, contract and service agreements.
- Provided excellent customer service to promote repeat business.
- Handled cash and card transactions accurately, prevented discrepancies.
- Monitored ticket inventory and created notification-lists upon sell-outs.
- Managed daily box office operations smoothly, ensured an exceptional experience for all customers.
- Resolved customer complaints swiftly, maintained positive relationships.
- Facilitated ticket sales for smooth transactions.
- Reviewed customer history to recommend appropriate products and services.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Handled high-volume telephone and email enquiries to minimise backlogs.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Booked tickets for large parties, schools and organisations.
- Used Monad ticketing system to deliver Book Festival tickets.
Waitress/Bar person
Steam Packet Inn & Hotel
Isle of Whithorn, Dumfries and Galloway
11.2015 - 06.2021
- Attended to customer's needs proactively for first-class waiting service.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Assisted with inventory management, streamlined restaurant operations.
- Totalled bills for customers and accepted payment via cash and card payments.
- Accommodated special event needs, provided customised services for parties.
- Advanced team efficiency by assisting in training new waitstaff members.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Domestic House Manager
Mrs A Brough
Uttoxeter, Staffordshire
06.2007 - 06.2015
- Facilitated domestic operations to ensure a comfortable living environment.
- Ensured home upkeep by managing cleaning, maintenance and repairs.
- Cared for household pets as part of routine work and during owner vacations.
- Handled daily household tasks, resulting in an orderly home environment.
- Prepared meals and beverages to exact tastes and dietary requirements.
- Coordinated social functions for seamless events.
- Organised holiday decorations, creating a festive atmosphere in the house.
- Tended to laundry.
- Arranged transportation requirements as needed, ensuring timely travel arrangements.
- Assisted with child care as and when needed. Cared for children when parents were away on business trips. Accompanied family to social events.
Mobile catering sales person
Mr Chris McClelland
Lichfield, Staffordshire
05.2006 - 06.2007
- Replenished stock and processed deliveries to maximise product availability.
- Received and processed stock using inventory management system.
- Drove a Vauxhall Vivaro van around a specified route delivering fresh food to customers for breakfast and lunch.
- Handled cash purchases and achieved gross margins and profits.
- Managed vending machines and contracts.
- Delivered services to customer locations within target timeframes.
- Successfully maintained clean driving licence and access to reliable transportation.
- Applied positive customer service approach to increase satisfaction levels.
- Displayed energy and enthusiasm in fast-paced environment.
Housekeeper & Cook
Mr & Mrs Norman
Alton, Hampshire
04.2004 - 04.2006
- Planned menus, sourced groceries and cooked meals for family gatherings and dinner parties
- Maintained fine furniture and polished antiques, silver, and brass
- Performed detailed cleaning across a 10-bedroom house to maintain high hygiene standards
- Coordinated flower arrangements, managed pet care, and handled laundry and personal errands
- Managed coordination with contractors, vendors, employees and house security as primary key holder
- Drove to London, airports and appointments while managing requested travel arrangements
- Offered tailored support to principal's wife with MS, ensuring her comfort and wellbeing.
Education
BTEC Diploma in Catering and Hotel Management -
Newcastle College of Arts & Technology
Newcastle upon Tyne 09/1986 - 06/1989
GCE - O Level - English, English Literature, Art, Mathematics, Typing
St Mary's Catholic Comprehensive School
Newcastle upon Tyne 1981 - 1986
Skills
- Time-management
- Decision making
- Mixology proficiency
- Table management understanding
- Food hygiene regulations
- Tills operation
- English fluency
- Food preparation basics
- Effective sales techniques
- Silver service
- Order taking proficiency
- Proactive approach
- Highly responsible and reliable
- Inventory control
- Health and safety awareness
- Wine and cocktail serving
- Cash and credit transactions
- Alcoholic beverages serving regulations
- Critical-thinking
- Allergy awareness
- Resilient under pressure
- Patience and composure
- Team collaboration
- Customer service excellence
Affiliations
- My interests include travelling, cooking and eating. Walking with my dogs, reading and watching movies.
Timeline
Box Office Supervisor
Wigtown Festival Company
07.2024 - 10.2024
Box Office Supervisor
Wigtown Festival Company
06.2023 - 10.2023
Waitress / Part time seasonal
The Pheasant
06.2021 - Current
Waitress/Bar person
Steam Packet Inn & Hotel
11.2015 - 06.2021
Domestic House Manager
Mrs A Brough
06.2007 - 06.2015
Mobile catering sales person
Mr Chris McClelland
05.2006 - 06.2007
Housekeeper & Cook
Mr & Mrs Norman
04.2004 - 04.2006
BTEC Diploma in Catering and Hotel Management -
Newcastle College of Arts & Technology
09/1986 - 06/1989
GCE - O Level - English, English Literature, Art, Mathematics, Typing
St Mary's Catholic Comprehensive School
1981 - 1986
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