Tracy Sharp

Career break to support youngest son following diagnosis of Acute Lymphoblastic Leukaemia in 2022.

• Strategically develop forecast plans to fulfil customer delivery requests while enhancing revenue and optimising margins within a dynamic and diverse Sales Region.
• Refine forecasts through collaboration with Sales and Marketing via CRM database and employ statistical tools for process improvement actions. Achieved and maintained over 90% forecast accuracy.
• Engage with multiple departments within a highly matrixed organisation, functioning independently and alongside teams as required.
• Addressed supply chain inefficiencies through root cause analysis and problem-solving methodologies. Executed lean principles via Six Sigma project, achieving significant cost reduction.

• Oversee supply-chain activity, processing and managing all product purchase orders along with exceptions, allocation, ageing and reconciliation of global inventory for customers. Ensuring timely delivery to customers at a minimum cost.
• Provide frontline escalation path and direct assistance to internal and external NCR customers and suppliers. Conduct daily production meetings.
• Prepared detailed production reports for management review.
• Collaborated on new product launches for seamless introduction into production line-up.
• Ensured 95% on-time delivery, liaising with sales and manufacturing to estimate lead time.
• Coordinated with multiple departments for streamlined workflow.

• Maintained professional client interactions whilst managing overdue payments.
• Established effective payment plans to facilitate timely debt recovery.
• Resolved escalated issues efficiently, reducing potential damage to customer relationships.
• Developed strong relations with clients, fostering loyalty and trust on both ends.