Tracy Petzing

· Lead in creating an effective People Services operation to deliver collaborative, effective and timely processes. Work to create an environment in which people feel happy & proud to work in.

· Lead and manage 4 members of the People Services Team.

· Work closely with Head of Volunteering & Head of IT & Systems to ensure collaboration and inclusiveness.

· Provide support & guidance to Payroll Advisor on monthly pay process on Sage for over 300 employees.

· Responsible for monitoring, reporting & supporting managers on key complex employee cases & tasks i.e. absence management, ensuring this meets regulatory requirements.

· Monitor and report ER issues using findings and lessons learnt to inform, guide and update policies & procedures & advice.

· Be the point of contact for escalated & complex employee issues, resolving issues in a timely & professional manner.

· Ensure employment policy, procedure and practice guidance is up to date available and easy for managers and employees to follow.

· Responsible for recruitment for all services, undertaking tasks efficiently whilst improving practice/procedures, ensuring a proactive, professional service is provided.

· Liaise / meet with employees on employment matters. E.g. provide advice / guidance on maternity, paternity, adoption leave procedures and entitlements. Ensure cases are tracked pre & post leave.

· Assist with set projects, e.g. policy development.

• Line Manager of three direct reports
• Part of the Senior Leadership Team which involved weekly meetings
• Control/Maintain staff data base for all personnel records, holidays, sick leave, training and performance reviews
• Triage for all HR matters and support to Line Managers
• Full recruitment process from writing the job profile/advert, advertising, shortlisting, interviews, DBS checks, reference checks, onboarding process to include contract and staff policies, review of remuneration and staff benefit packages
• Implemented and maintained a People Strategy for the company
• Gained IIP accreditation for the company
• Full support for all staff in all HR areas including wellness plans, PIP’s, personal development reviews, complaints, grievances and disciplinaries and offboarding
• TUPE process of staff from one part of the company to another
• Full audit for skills for staff to enable supportive learning and development opportunities
• Success implementation of new recruitment website
• Worked on implementing the first People Strategy within the Company.

• Accounts Payable/Receivable, Bank Reconciliation.
• Credit Card, Petty Cash and Staff expense claims and cash handling.
• Monthly payroll for 200+ staff, including authorising and checking all casual staff timesheets.
• Budget control for over 100 different projects, processing supplier invoices/statements.
• BACS payments for suppliers, processing of Gift Aid claims and donations.
• Compiling of month end reports for review by the management and Trustees.
• Preparation of yearly budgets for individual budget lines along with cashflow management.
• Daily finance management for two Community Centres run by the Trust.
• HR duties to include management of all Casual Staff Recruitment, contract preparation, implementation of HR system, recording of all types of leaves for all staff, performance related reviews, disciplinary procedures, Induction/Exit interviews, compiling job profiles/adverts, scoring of applicants, arranging interviews, conducting interviews, full recruitment process.
• Planning of travel arrangement/events/meetings and general correspondence.
• Liaising with all Senior members of the management team and reporting back to the Director.

• Accounts Payable/Receivable. Credit Control for over 1 Million pound per financial year.
• Bank Reconciliation for 5 individual companies.
• Processing supplier invoices/statements.
• Petty Cash, Staff Expenses and Credit Card claims.
• Processing supplier payments via cheque