Tracy PALMER
Corby,UK
Summary
I am a polite and friendly professional with strong teamwork and independent work skills. I have a keen eye for detail and a commitment to high-quality results. I adapt quickly to new technologies and actively seek opportunities for learning and growth. I'm a conscientious team player who loves making a difference every day.
Overview
6
6
years of professional experience
Work history
Returns Department
Russell & Bromley
Corby
2025.06 - 2026.03
- Processed customer returns with efficiency and accuracy
- Managed refund transactions for returned items, utilising database systems to track and update customer accounts.
- Oversaw training of new employees
- Quality Control
- Picking
- Using a hand scanner
- Using internal systems and Microsoft Excel to record and manage data
- Communicating effectively with team members and other departments
- Supporting general office administrative tasks as required
Recruitment & Compliance Administrator
National Network Logistics
Manchester
2024.05 - 2024.12
- Working for a service provider for DHL and UPS
- Recruit drivers to ensure timely and efficient transport services across various depots.
- Vetted all new drivers to ensure compliance with legal and current documentation standards.
- Created comprehensive vetting packs using Microsoft Office to streamline recruitment processes.
- Maintained accurate and organised Excel spreadsheets to ensure data integrity.
- Conducted DBS checks to ensure compliance with regulatory standards.
- Collaborated with company director and area manager to drive daily progress and ensure alignment with strategic objectives.
Compliance & Vetting Manager
West Midlands Couriers
2022.09 - 2023.09
- Working for a service provider for DHL.
- Conduct thorough DBS checks on all new drivers to ensure compliance with safety regulations.
- Oversaw vetting processes for new candidates across numerous depots in the UK.
- Develop vetting packs using Microsoft Office to ensure comprehensive evaluation of candidates.
- Ensured compliance with legal standards and maintained documentation accuracy.
- Maintain accuracy of Excel spreadsheets to ensure data integrity and accessibility.
- Collaborated with company director and site managers to oversee candidate progress and ensure alignment with organisational goals.
Compliance & Audit Administrator
CGC Couriers
2020.01 - 2022.08
- Working for a service provider for Amazon
- Maintained HR database compliance checks for 100+ drivers
- Conducted weekly in-house audits emailing over to the Amazon Transport Compliance Team
- Managed driver onboarding for 10 depots across the UK and ensured all documentation adhered to legal and audit standards
- Performed DBS checks on all new drivers using the Amazon Accurate service
- Built and maintained courteous and effective working relationships.
- Assisted in preparing annual audit documentation
- Kept driver risk assessment database up-to-date
- Kept Excel spreadsheets up-to-date
Education
GCSE -
Parklands High School
Skills
- Proficient in Microsoft Excel & D365 F&O
- Quality Assurance
- Problem-solving
- Strong communication skills
Personal Details
- Highest Level of Education: GCSE or equivalent
- Industry: Administrative, Human Resources, Logistics, Warehouse
Timeline
Returns Department
Russell & Bromley
2025.06 - 2026.03
Recruitment & Compliance Administrator
National Network Logistics
2024.05 - 2024.12
Compliance & Vetting Manager
West Midlands Couriers
2022.09 - 2023.09
Compliance & Audit Administrator
CGC Couriers
2020.01 - 2022.08
GCSE -
Parklands High School