TRACY MAKULIKA
Birmingham,BIR
Summary
I am a self-motivated, disciplined, and goal-oriented individual with a proven ability to adapt quickly to challenging work environments. A team player by nature, I am solution-oriented and able to work efficiently under pressure with minimal supervision. My passion for healthcare grew during my time working in the Health service sector under the Ministry of Health, where I developed a deep understanding of the impact of compassionate care. This passion was further strengthened when I became the primary caregiver for my grandmother, who battled cervical cancer and diabetes. The experience of accompanying her to chemotherapy, supporting her through daily activities, and offering emotional comfort deepened my commitment to care for those in vulnerable conditions with empathy and dignity. Additionally, growing up with a cousin who had cerebral palsy has given me valuable insight into providing care with patience and love, fostering my dedication to serving others in healthcare.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Took a Career Break
took career break
06.2023 - 09.2024
Thrift Store Volunteer
Barnardo's
Liverpool
05.2022 - 06.2023
- Greet and welcome guests as soon as they arrive at the office
- Answer, screen, and forward incoming phone calls
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms, and brochures)
- Provide basic and accurate information in person and via phone/email
- Receive, sort, and distribute daily mail and deliveries
- Maintain office security by following safety procedures and controlling access via the reception desk
- Order office supplies and keep inventory of stock
- Perform other clerical receptionist duties such as filing, photocopying, binding
- Assisting colleagues with administrative tasks
- Provide excellent customer service
- Assisted customers in locating desired items and answered questions about merchandise
- Helped unload, sort and organize donated clothing, furniture and other items for sale
- Inspected donations to ensure they were clean and in good condition before displaying them
- Created attractive window displays to attract new customers
- Maintained a safe environment for both staff members and customers
- Ensured all safety regulations were followed while handling hazardous materials
- Assisted with promotional activities such as setting up posters or banners
- Displayed a positive attitude towards colleagues and customers alike
- Followed directions from supervisors and completed tasks within appropriate timeframe
- Collaborated with others by contributing time, effort and skills to achieve the organization's goals
- Cleaned shelves, counters and tables to maintain organized store
- Ticketed, arranged and displayed merchandise to promote sales
- Bagged or packaged purchases and wrapped gifts
- Processed payments at the cash register
Internship Student
Ministry of Community Development and Social Services
Mufulira
01.2021 - 10.2021
- Conducted training sessions and workshops for women on entrepreneurship, financial management, and business development, aiming to empower them economically
- Assisted in identifying income-generating opportunities for women within the community and supported the planning and implementation of women-led initiatives, such as small-scale businesses and cooperatives
- Participated in the planning and execution of fish farming and sustainable farming projects, contributing to research on best practices and providing on-ground support to farmers
- Coordinated with local schools and educational institutions to identify orphaned children in need of support and helped develop and implement educational support programs
- Participated in the implementation of food security initiatives targeting vulnerable households, including conducting assessments and promoting sustainable agricultural practices
- Maintained partnerships with other organizations and agencies to facilitate referrals for orphans to access essential services, such as healthcare, psychosocial support, and legal assistance
- Conducted visits to remote areas of Mufulira district, identifying communities with the highest levels of poverty and assessing their needs for targeted intervention
- Engaged in general administrative duties, including data collection, analysis, report writing, and documentation of project activities
- Actively participated in team meetings, workshops, and seminars, sharing insights and contributing to the overall strategy of community development initiatives
- Developed and implemented communications strategies for various projects
Intern
Malcolm Watson Hospital
Mufulira
01.2020 - 01.2021
- Provided counseling and support to HIV positive individuals, families, and communities
- Developed and implemented prevention strategies for high-risk populations
- Conducted outreach to local organizations to raise awareness of HIV and AIDS issues
- Organized educational workshops in collaboration with local health departments
- Facilitated trainings on HIV risk assessment, case management, and referral services
- Maintained up-to-date records of all client interactions and activities related to HIV and AIDS cases
- Compiled data from various sources for analysis of trends related to HIV and AIDS programs
- Identified gaps in service delivery systems and proposed solutions accordingly
- Collaborated with other healthcare providers to ensure continuity of care for clients living with HIV and AIDS
- Participated in community events such as health fairs to provide education about HIV and AIDS prevention measures
- Educated HIV patients on methods to use to avoid spreading disease to other individuals
- Documented and maintained client records with strict attention to confidentiality
- Delivered education on reducing spread of HIV and sexually transmitted infections in schools and community centers
- Visited patients in homes and clinics to conduct testing and deliver medication
- Communicated with patients with compassion while keeping medical information private
Care Giver
Ministry of Community Development and Social Services
Matero
02.2012 - 06.2015
- Recorded new clients and wrote their social and medical history report
- Maintained confidentiality and was compliant to standards for patient care
- Ensured roll call was done on a daily basis
- Administered medication for all clients on medication
- Helped in the personal hygiene and grooming of clients who were unable to bath themselves
- Conducted recreational activities on a weekly basis
- Made appointments and escorted clients who needed specialized medical attention at the Mental Hospital
- Ensured clients had their meals at the right time and helped feed those who were unable to feed themselves
- Prepared weekly client reports
- Ensured bedding's were clean at all times
- Helped trace families for clients who needed to be reconnected to their families
Administrator/Cashier
Kitwe Silverest Healthcare Center
Kitwe
01.2008 - 06.2011
- Focal person for day-to-day operational activities and organized logistical matters for patients under high cost schemes requiring services from other medical institutions
- Exercise high confidentiality in handling patient documents and that they were kept safely
- Ensured data collection and documentation were complete and accurate for billing purposes under high cost services
- Ensure all patient bill disputes were attended to and resolved to the satisfaction of both the client and the institution
- Ensured proper record keeping and maintenance, completeness and quality of data and documentation for the purpose of internal and external auditing
- Cash collection and banking
- Monitored and reviewed contracts between the Hospital and companies under high-cost services
- Performed all other administrative duties assigned
Education
Bachelor of Arts - Development Economics And International Development
Zambia Catholic University
Kalulushi, Copperbelt, Zambia07.2022
Diploma - Human Resource Management
National Institute Of Public Administration
Lusaka, Zambia10.2012
Skills
- Empathy
- Confidentiality
- Cultural sensitivity
- Communication Skills
- Team Player
- Patience
- Compassion
- Adaptability
- Problem solving
- Honesty and Integrity
- Reliability
- Flexibility
- Time Management
- Project Planning
- Self-Directed
Affiliations
Rotaract Club
Certification
- Project Management (CPD), 05/10/24
- Mental Capacity (Florence Academy), 07/05/24
- PMVA (IncisiveTraining) 09/07/2024
- Oliver McGowan Mandatory Training
- healthcare support worker certificate- children and young peoples mental health
References
- Peter Guest, Store Manager, Barnados - Fazakerley, Liverpool, peter.guest@barnados.org.uk, 07452991746
- Dr Michael Banovic, Malcolm Watson Hospital, Mufulira, Zambia, dr.banovic@live.com
- sheriannambeye@gmail.com ,Ministry of community development and social services
- Hnsakanya@zcuniversity.edu.zm, Zambian Catholic University
Timeline
Took a Career Break
took career break
06.2023 - 09.2024
Thrift Store Volunteer
Barnardo's
05.2022 - 06.2023
Internship Student
Ministry of Community Development and Social Services
01.2021 - 10.2021
Intern
Malcolm Watson Hospital
01.2020 - 01.2021
Care Giver
Ministry of Community Development and Social Services
02.2012 - 06.2015
Administrator/Cashier
Kitwe Silverest Healthcare Center
01.2008 - 06.2011
Bachelor of Arts - Development Economics And International Development
Zambia Catholic University
Diploma - Human Resource Management
National Institute Of Public Administration
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