Tracy Macfarlane
Tarbert,Argyll and Bute
Summary
I am hard working articulate and creative individual.
I enjoy working on my own as well as part of a team.
I have high level of customer service and proudly enjoy working with the public
I believe leading by example is always a good way to motivate a team.
I thrive to learn so i enjoy any new tasks or challenges that come my way.
I am a fun and upbeat person who is not afraid of hard work.
Overview
25
25
years of professional experience
6
6
years of post-secondary education
Work history
Personal assistant
Alan Law
Tarbert, Argyll and Bute
04.2021 - 05.2022
- Helped maintain personal hygiene for dignity preservation.
- Accompanied patients to appointments, ensured they received necessary care.
- Monitored health condition, ensured timely intervention in case of emergencies.
- Assisted with physical therapy exercises for improved mobility.
- Prepared meals according to dietary requirements, maintained good nutrition.
- Managed bedding changes regularly for hygiene maintenance.
- Administered medication as prescribed for better health management.
- Liaised with healthcare professionals regarding patient's progress or changes in condition.
- Handled laundry and housekeeping tasks for a clean living space.
- Enhanced patient comfort by providing personal care services including bathing, grooming and feeding.
Senior stylist
Celya D Hairdressers
Hayes, Hillingdon
08.2003 - 07.2010
- Demonstrated excellent product knowledge to boost retail sales.
- Ensured cleanliness of work station, promoting a professional atmosphere.
- Enhanced client satisfaction by offering personalised styling advice.
- Developed creative hairstyles for special events, such as weddings or fashion shows.
- Fostered a comfortable environment with friendly and engaging conversation whilst working on clients' hair.
- Delivered high-quality haircuts for improved customer confidence.
- Handled cash transactions accurately, ensuring correct balance after each shift.
- Managed appointment bookings to ensure smooth salon operations.
- Supported reception efficiency by taking phone calls, inputting appointments and collecting payments.
- Registered new clients and updated information of existing clients on logbook.
- Built successful, long-standing client relationships, increasing repeat and referral business.
Receptionist progressed to Assistant Manager
Taylor Woodrow
Northolt, Ealing
09.1997 - 07.2003
- Collaborated with team members in organising company events; enhancing team cohesion and morale building activities.
- Upheld confidentiality with sensitive information handling procedures.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Handled appointment scheduling to ensure smooth daily operations.
- Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Managed phone calls, resulting in effective communication flow within the company.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Coordinated office supplies orders to keep necessary materials available at all times.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Acted as first point of contact for wide range of personnel.
- Handled office petty cash and maintained flawless records.
- Key holder/Safe key holder
Education
NVQ Level 2 - hairdressing
Uxbridge Collage
Hayes, Hillingdon 09.1995 - 07.1997
GCSEs -
Fulham Crosschool Girls School
Fulham, Hammersmith and Fulham 09.1990 - 05.1995
Affiliations
- walking
- swimmimg
Timeline
Personal assistant
Alan Law
04.2021 - 05.2022
Senior stylist
Celya D Hairdressers
08.2003 - 07.2010
Receptionist progressed to Assistant Manager
Taylor Woodrow
09.1997 - 07.2003
NVQ Level 2 - hairdressing
Uxbridge Collage
09.1995 - 07.1997
GCSEs -
Fulham Crosschool Girls School
09.1990 - 05.1995