Tracy Lyttle
glasgow,Glasgow City
Summary
Highly skilled professional with expertise in staff leadership, office administration, and effective communication. Demonstrates resilience and adaptability in dynamic environments, ensuring seamless operations through exceptional time management and email management capabilities. Committed to fostering organisational efficiency while leveraging strong interpersonal skills to drive team success.
Driven and well-qualified individual with exceptional communication and problem-solving skills, paired with ability to handle challenging customer interactions calmly and professionally. Proficient in utilising technology to streamline processes and improve customer experience. Committed to delivering outstanding service and contributing to customer satisfaction and retention.
Overview
2020
2020
years of professional experience
Work history
office manager
pelle rossa design upholstery
- Managed office supplies inventory, restocked items and negotiated with suppliers for cost-effective procurement.
- Handled confidential documents and correspondence with discretion, upholding the privacy and security of sensitive information.
- Processed expense claims and managed petty cash, maintaining accurate financial records for audit purposes.
- Developed and monitored office budget, identifying cost-saving opportunities without compromising on quality or productivity.
Call centre advisor
Teleperformance UK
Glasgow, Glasgow City
05.2015 - 06.2019
- Resolved technical queries promptly, significantly enhancing customer satisfaction.
- Strictly adhered to data protection regulations during customer interactions.
- Promoted new services or products according to company directives in calls.
- Communicated effectively with team members to ensure smooth operation in call centre.
Education
A-Levels - high school
st patricks high school
Skills
- Staff leadership
- Resilience and adaptability
Office administration
- Communication skills
- Email management
- Time management
Custom
- my hobbies are cooking when i find the time i like to cook lots and give to neighbours and friends also enjoy family time with my grandchildren
Affiliations
- COOKING
Timeline
Call centre advisor
Teleperformance UK
05.2015 - 06.2019
office manager
pelle rossa design upholstery
A-Levels - high school
st patricks high school
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