TRACY JORY
Porthleven,Cornwall
Summary
A dedicated and values-driven Learning and Development professional with extensive experience in designing, coordinating and delivering learning solutions, assessment activities and quality assurance processes. Skilled in learning and development reporting, stakeholder engagement, project coordination and administrative expertise, with a strong focus on supporting learners, collaborating with colleagues and building effective stakeholder relationships. Recognised for excellent attention to detail, strong organisational skills and a commitment to continuous improvement with a passion for creating high-quality learning experiences that make a positive impact.
Overview
1
1
Certification
16
16
years of professional experience
Work history
eLearning, Projects and Assessment Consultant
Institute of Employability Professionals (IEP Learning Academy)
2022.03 - 2026.07
- Supported the development of the Certificate in Individual Placement and Support (CertIPS) qualification, creating eLearning content, coordinating learner professional discussions and assessing learner submissions.
- Contributed to the learner journey by providing assessment support, maintaining accurate records and ensuring evidence met required standards, providing effective feedback that supported learner development and maintained qualification integrity.
- Led quality assurance activities across the IEP Learning Academy, ensuring compliance and fostering continuous improvement in learning and assessment provision.
- Led the annual External Quality Assurance (EQA) visits with the awarding body, maintaining Direct Claim Status and low risk rating through robust assessment practice and compliance for the past four years.
- Designed and developed engaging blended learning solutions, including interactive eLearning using Articulate Rise 360. Included the translation and cultural alignment of sector specific Induction modules now used worldwide to support employability professionals, in Canada, Bahrain and Saudi Arabia.
- Developed learning resources, from Inductions to learner manuals and student policies, through to assessment materials and lesson plans aligned to awarding body requirements.
- Delivered engaging virtual learning via Microsoft Teams for the Certificate in Employability Practice qualification and Employability Essentials Workshops.
- Created digital learning resources and CPD materials to enhance learner engagement and professional development.
- Built effective relationships with learners and stakeholders, providing support throughout the learner journey.
- Applied learning needs analysis and learner feedback to enhance learning resources and delivery methods continuously.
- Championed learner success by recognising achievement, providing effective support and promoting progression.
Administrative Officer
Cornwall Council – Falmouth Adult Education Centre
2011.01 - 2022.03
- Managed operational and administrative processes, overseeing finance administration, resource coordination, and centre administration to ensure smooth programme delivery.
- Maintaining accurate learner, course and compliance records to support effective programme management.
- Acting as Centre Lead in the absence of the Area Coordinator, ensuring continuity of service and learner support.
- Coordinating examination arrangements for GCSE English and Mathematics in accordance with AQA and JCQ requirements.
- Contributing to quality assurance processes to maintain high standards across programme delivery and learner experience.
- Working collaboratively with tutors and programme teams to coordinate learning activities, resources and learner support arrangements.
- Supporting the successful delivery of adult education programmes across a diverse curriculum, enabling learners to access training and qualifications within their local community.
- Collaborated to deliver community-based adult education programmes and learner opportunities. Managed relationships with tutors and partner services to uphold learning standards, enhancing personal development, social inclusion, and lifelong learning outcomes.
- Supported course planning and promotion, preparing learner information and adult education marketing materials to increase accessibility for local community members.
- More work history available on request.
Skills
Training and development expertise
Learning and development reporting
Assessment skills
Quality assurance processes
Project coordination
Stakeholder engagement
Excellent attention to detail
Administrative support experience
Accomplishments
- Contributed significantly to the successful maintenance of Direct Claim Status and a low risk rating across four consecutive years of awarding organisation quality monitoring, supporting effective internal quality assurance, assessment standards and compliance requirements.
- Supported the international rollout of the Certificate in Employability Practice, ensuring qualification content, assessment materials, learning resources and delivery approaches were culturally adapted and translated into Arabic to align with stakeholder and quality requirements for delivery in Saudi Arabia.
Certification
- CIPD Level 5 Associate Diploma in Organisational Learning and Development
- Level 4 Award in Internal Quality Assurance
- Level 3 Certificate in Assessing Vocational Achievement
- City and Guilds Level 3 Award in Education and Training
- ILM Level 3 Award in Leadership and Management
- ILM Level 2 Award in Leadership and Team Skills
- TQUK Level 2 Certificate in Counselling Skills (RQF)
- NCFE CACHE Level 2 Certificate in Understanding Mental Health First Aid and Mental Health Advocacy in the Workplace
- CPD: Level 7 Diploma L&D Course (150 CPD hours)
- NVQs – Level 2 in Customer Service and Level 3 in Business Administration
- Functional Skills Maths and English at Level 2
Affiliations
- Member Ambassador of the Institute of Employability Professionals (MAIEP)
- Associate Member of the Chartered Institute of Personnel and Development (Assoc. CIPD)
REFERENCES
Available on request.
Timeline
eLearning, Projects and Assessment Consultant
Institute of Employability Professionals (IEP Learning Academy)
2022.03 - 2026.07
Administrative Officer
Cornwall Council – Falmouth Adult Education Centre
2011.01 - 2022.03