Tracy Jones
Tidworth,WILT
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
32
32
years of professional experience
Work History
Volunteering
The Armed Forces Community Hub & Cafe
Tidworth
10.2025 - Current
- Oversee the day-to-day operations of the café.
- Ensure high standards of food quality, hygiene, and customer service.
- Manage stock levels and order supplies as needed.
- Maintain cleanliness and organisation of the café.
- Foster a welcoming and inclusive atmosphere for all customers.
- Handle customer inquiries, feedback, and complaints professionally.
- Develop and maintain positive relationships with regular customers.
- Ensure accurate cash handling and daily reconciliation of sales.
- Plan and execute community events and activities within the café.
- Collaborate with local organisations and groups to promote the café.
- Use social media and other marketing tools to increase visibility and engagement.
- Ensure compliance with all health and safety regulations.
- Maintain up-to-date food hygiene certifications for all staff.
- Conduct regular risk assessments and implement necessary measures.
- Sustain and Maintain the Heritage Trail Information Boards.
- Promote and encourage use of the heritage trail by the community.
- Sourcing funding for maintaining the building and replacing vital equipment.
Work Planner
Veolia
Tidworth
02.2017 - 10.2025
- During COVID I became Project Manager for the installation of a new office building on site in Tidworth. Liaising with all trades the site manager, Veolia Senior Management and IT bringing the project in on time and on budget.
- I managed the planning and prioritisation of clean and wastewater work orders using the Hexagon EAM/INFOR system.
- I was the subject matter expert for Hexagon EAM within the team. Downloading reports, adding and removing assets and carrying out monthly stock takes.
- I prepared reports weekly for team managers showing outstanding works and where necessary chasing these works. This ensures that the teams reach their monthly target of 95% or above for completed works.
- I handled enquires for utility plan requests, these come from a variety of sources i.e. MoD, County Councils Highways Departments, Aster Housing Association, MUJV, Aspire Helpdesk.
- I was the subject matter expert for raising road opening notices with Wiltshire and Hampshire County Councils using the GOV.UK system (Plan and manage roadworks - StreetManager). If this was not completed correctly and on time there are cost implications in the form of fixed penalty notices.
- I ensured task allocation and consistent communication with MUJV, MoD and relevant Councils, gaining the correct authority/permission for all works planned.
- I was able to raise purchase orders using Workday.
- I was in regular communication with the MoD, Aspire Defence, DIO, Vivo/Pinnacle, Antac Support Services, Hampshire & Wiltshire Councils, other utilities, contractors, and internal colleagues. Making sure that all stakeholders were given regular updates on outstanding and completed works.
- I oversaw the issue and ordering all PPE for staff and contractors, making sure that everyone has exactly what the need to carry out their work.
- I arranged the annual Fire Extinguishers servicing, that involved organising the collection and return of all fire extinguishers from all sites.
- I was involved in biodiversity initiatives, from building a hibernaculum, building different types of bird boxes and bat boxes to use on various Veolia sites and building bug hotels.
- I deputised as Office Manager when they were out of the office - Managing post and deliveries. Meeting visitors to site and ensuring they receive a site induction. Being the first point of contact for customers who have a problem with their water or wastewater service, liaising with our operational teams to resolve. Coordinating with our out of hours call-handling service to ensure customer calls are transferred. Liaising with our key clients about customer contacts and keeping records of tasks and outcomes.
Business Support Administrator
MUJV
Tidworth
11.2015 - 02.2017
- I assisted in the smooth and efficient operation of Business Support, maintaining and updating the appropriate systems and providing the necessary information to the appropriate help desks, supply chains and others as required.
- I provided administrative support during office hours and assist in operational continuity.
- Maintenance of services performance records and creating excel spreadsheets to monitor business performance these are used for MUJV monthly reports which are presented to MUJV board members.
- Liaise with the supply chains, clients & all internal colleagues to ensure that they are briefed accordingly regarding repairs, maintenance actives and their progress to maintain and update business systems.
- Operation of numerous bespoke IT systems including PIMS & Aspire IFS.
- Processing of business mileage & expenses using a SAGE accounts package.
- Preparation of commercial quotations for issue to clients.
- Prepare and log Request for Quotes, third party damage claims and scoping documents ready for issue to supply chains and clients.
- Processing requests from the client for water, power and gas network records, using Netmaps for power, site plans for gas and liaising with Veolia for water.
- Processing impact notification requests, gaining authorisation from the correct management team.
- Raise commercial purchase orders using SAGE.
- Answer all communications from supply chains, Aspire Defence, MoD and DIO promptly and professionally.
Office Manager
UK Civil Service
Andover
01.1994 - 09.2015
- During my time in the civil service I had several roles where: I was responsible for Information Management, estate management including IT equipment and health & safety for a team of 60.
- I was responsible for moving two different branches from their offices in Upavon to Andover, this included planning the desk space on the new floor plates in Andover. I arranged all aspects of the move using all resources available to me.
- I over saw the installation of the International Liaison Officers national computer systems so that from day one they were able to communicate with their respective countries.
- I provided administrative and clerical support to a busy team of 8.
- PA to the Basic Skills Development Manager, managing her diary, arranging appointments and meetings.
- Assisting in the preparation of meetings, production of documents, presentations and attending to take notes.
Skills
- Community volunteering
Timeline
Volunteering - The Armed Forces Community Hub & Cafe
10.2025 - Current
Work Planner - Veolia
02.2017 - 10.2025
Business Support Administrator - MUJV
11.2015 - 02.2017
Office Manager - UK Civil Service
01.1994 - 09.2015