Tracy Humphrey
Milton Keynes,Buckinghamshire
Summary
Dynamic Travel Consultant with strengths in customer relationship management and complaint resolution. Engages clients to deliver tailored travel experiences, ensuring satisfaction and loyalty. Adapts to diverse client needs through effective communication and problem-solving. Motivated professional demonstrating strengths in customer service and problem-solving. Adapts to changing circumstances through effective communication and interpersonal skills. Committed to bringing reliability and a positive attitude to future roles.
Overview
20
20
years of professional experience
Work History
Bus Driver
Arriva Midlands
, Bucks
04.2005 - 07.2025
- Adapted to night and weekend shifts, showcasing flexibility with scheduling demands.
- Supported passengers with limited mobility in safely entering and exiting vehicle.
- Followed traffic laws to protect vehicle and passengers.
- Streamlined cash handling procedures, reducing errors and discrepancies.
- Achieved service time and quality targets.
- Managed complaints with calm, clear communication and problem-solving.
- Engaged with customers to better understand needs and deliver excellent service.
- Built and maintained courteous and effective working relationships.
Travel Consultant
Arriva Midlands
Milton Keynes, Bucks
03.2014 - 03.2020
- Executed end-of-day cash reconciliation, ensuring accuracy of sales and donations received.
- Facilitated payment processing and managed till operations, encompassing end-end of-day cash reconciliation and financial reporting.
- Managed daily cash handling processes, encompassing cash reconciliation and bank deposit preparation, ensuring financial precision.
- Managed closing responsibilities, encompassing cash reconciliation, premises security, and preparation for following business day.
- Managed complaints with calm, clear communication and problem-solving.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Prepared range of written communications, documents and reports.
Education
GCSEs -
Stantonbury campus
Milton KeynesSkills
- Customer relationship management
- Vehicle inspection
- Traffic awareness
- Route optimization
- Clean driving history
- Passenger safety
- Cash handling
- Complaint resolution
- Time management
- Communication skills
- Customer Service
- Reliability
- Ticket machine operation
- Handling fare transactions
- Efficient decision-making
- Passenger assistance
- Knowledge of bus equipment
- Trip planning and GPS navigation
Timeline
Travel Consultant
Arriva Midlands
03.2014 - 03.2020
Bus Driver
Arriva Midlands
04.2005 - 07.2025
GCSEs -
Stantonbury campus