Tracy Higginson
Midlothian,United Kingdom
Summary
Full-time psychology student at University of Edinburgh with 6 years of experience as a Support Worker. Proven ability to manage challenging behaviours and provide emotional support, resulting in improved client well-being and independence. Recognised for establishing trust and creating a positive environment. Currently pursuing data analysis coursework with a focus on coding.
Overview
18
18
years of professional experience
Work history
Support worker
The Action Group
Edinburgh, Midlothian
10.2019 - 11.2025
- Encouraged social integration by facilitating community involvement opportunities.
- Maintained a 95% positive feedback rating from clients and families for compassionate care and rapport
- Implemented care plans set out by healthcare professionals leading to improved patient well-being.
- Promoted mental stimulation through conversation, reading and games resulting in enhanced cognitive function.
- Listened to clients' current struggles to signpost relevant support.
- Delivered daily status reports on client well-being to a multidisciplinary team.
- Built strong patient relationships through compassionate care and friendly rapport building.
- Trained and mentored 5 new support workers on best practices.
Hairdressing assistant
Shear Magic
Dalkeith, Midlothian
07.2011 - 10.2019
- Welcomed an average of 30-40 clients per day, contributing to a consistently high level of client satisfaction.
- Upheld high standard of hygiene by regularly sanitising tools and workstations.
- Handled cash transactions professionally, ensuring accurate accounting at the end of each day.
- Assisted senior hairdressers to expedite service delivery.
- Greeted clients warmly upon arrival, enhancing their overall experience from start to finish.
- Facilitated efficient scheduling of appointments using salon software systems.
Sales assistant
Scotmid Co-Operative
Newtongrange, Midlothian
10.2011 - 07.2012
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Maintained 100% stock availability during peak hours, supporting £2,000 in daily sales revenue.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
Logistics operative
Selex sensor and airborne systems
Edinburgh
10.2007 - 07.2008
- Managed supply chain activities for improved operational efficiency.
- Handled delicate items carefully during packaging, minimising damages.
- Picked and palletised high-value aircraft components, processing £50,000+ in inventory daily.
Education
Bachelor of Science - Psychology
University of Edinburgh
Edinburgh 09.2024 -
Scottish Qualifications Certificate - National 5 Maths
Edinburgh College
EdinburghSVQ Level 2 - Social Services and Healthcare
Edinburgh College
EdinburghScottish Qualifications Certificate -
Newbattle High School
Midlothian 08.2001 - 06.2005
Skills
- PVG Registered
- Member of SSSC
- Full, clean driver's license
- First Aid Certification
- Mental Health First Aider
- Client behaviour management
- Reliable and trustworthy
- Research methodology understanding
- Report-writing
Education
Current
Timeline
Bachelor of Science - Psychology
University of Edinburgh
09.2024 -
Support worker
The Action Group
10.2019 - 11.2025
Sales assistant
Scotmid Co-Operative
10.2011 - 07.2012
Hairdressing assistant
Shear Magic
07.2011 - 10.2019
Logistics operative
Selex sensor and airborne systems
10.2007 - 07.2008
Scottish Qualifications Certificate -
Newbattle High School
08.2001 - 06.2005
Scottish Qualifications Certificate - National 5 Maths
Edinburgh College
SVQ Level 2 - Social Services and Healthcare
Edinburgh College