- Committed Christian
- Countryside walking
- Theatre and Cinema
- Activity Holidays
Tracy Harding
Coventry,West Midlands
Summary
Seasoned Senior Administrator with 20 years in data management and customer relations. Experienced in overseas charity operations and proficient in Microsoft Office. Adept at managing remote teams, organising correspondence, and facilitating interdepartmental communication. Strong skills in time management, calendar coordination, and minute-taking enhance operational efficiency.
Overview
26
26
years of professional experience
Work History
Operations Officer
Global Care International
Coventry, West Midlands
2024.01 - 2026.05
- Maintained accurate financial and reporting systems, preparing and reconciling overseas budgets, administering remittances, and monitoring project and financial reports for informed decision-making.
- Ensuring all partnership agreements and operational records are up to date and compliant.
- Coordinated communication with overseas partners by scheduling meetings and sharing updates, fostering collaboration and ensuring alignment on project goals.
- Acting as a reliable point of contact for overseas partners, supporting them to meet reporting deadlines and providing the wider staff team and trustees with clear, relevant project updates.
- Managed project information by organising and updating relevant data to ensure accessibility for stakeholders.
- Preparing operations team meeting agenda, leading the meeting, minute taking and ensuring completion of follow up actions.
- Development of new project proposals, supports fundraising and grant applications with accurate information, and assists with planning overseas travel.
Administrative Manager
Mosaic Church Coventry
Coventry, West Midlands
2022.04 - 2023.08
- Supported CEO and COO with administrative tasks, including scheduling, meeting preparation, and calendar management.
- Scheduled Board of Directors meetings, assisting with meeting materials, resources and agendas.
- Coordinated events and conferences, managing set-up and resources to ensure seamless operations.
- Kept executives informed of upcoming commitments and responsibilities.
- Made travel arrangements and booked accommodation for executives.
- Responded to emails and correspondence, ensuring clear communication and contributing to improved business processes.
- Maintained databases and filing systems to boost team efficiency.
- Monitored and controlled Church inventory to guarantee adequate supply levels, timely product ordering and efficient management of church resources.
- Conducted all disclosure and barring services checks across Mosaic Church staff and volunteers.
- Directed daily operation of church business and flexed with changing demands to consistently meet objectives.
Executive Assistant
Imagine The Day Ltd
Solihull, Warwickshire
2018.04 - 2022.04
- Coordinated diaries and scheduled meetings for charity director, managing communication channels to ensure efficient operations.
- Facilitated trustees board meetings, preparing agenda and taking minutes to ensure accurate documentation and follow-up.
- Organised weekend residential corporate events, overseeing delegate communications regarding recruitment, course content, accommodation and follow-up.
- Booking flights, accommodation and doing airport pick-ups and drop-offs.
- Represented company at marketing events, engaging with attendees and promoting services.
Council Tax Manager
Valuation Office Agency
Coventry
2007.07 - 2019.01
- Acted as point of contact for tax-related queries, disseminating expert knowledge to clients.
- Supported proactive tax planning, anticipating possible needs or changes specific to clients.
- Worked to prepare high-quality draft corporation tax computations adhering to government regulations.
- Composed and processed clearance and approval transaction applications.
- Resolved customer issues with professionalism, ensuring timely and satisfactory outcomes.
- Led team initiatives to identify and resolve productivity and performance challenges, motivating staff to meet Key Performance Indicators.
- Guided staff to bolster overall team performance, resilience and cohesion.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Prioritised activities to deliver programmed work within scheduled timeframes
- Reviewed production issues and implemented corrective actions, improving operational processes.
Housekeeping Supervisor
University of Warwick
Coventry, West Midlands
2004.06 - 2007.07
- Oversaw daily operations of 10 housekeeping staff to ensure efficient workflow.
- Evaluated employee performance and developed improvement plans, maximising team efficiency.
- Managed team schedule to deliver cleaning consistent with check-in and departure times.
- Prepared rotas to create stable team coverage and meet hotel guest needs.
- Coached housekeeping staff in planning and achieving targets to enhance service delivery.
- Conducted post-cleaning audits of rooms to uphold cleanliness standards and guest satisfaction.
- Maintained cleaning product stock according to COSHH regulations to ensure safety and compliance.
- Requisitioned housekeeping supplies and guest toiletries to maintain adequate inventory levels.
- Communicated repair needs to maintenance staff for prompt remedial action.
- Actioned customer feedback to improve satisfaction ratings.
Bookkeeper & Office Assistant
Bridge Motors
Coventry, West Midlands
2000.06 - 2004.06
- Collected and processed payments.
- Communicated with customers to identify and resolve outstanding payments.
- Matched purchase orders with invoices and recorded necessary information.
- Addressed customer concerns promptly, enhancing overall satisfaction.
- Received and screened high-volume internal and external communications, calls and emails.
- Organised and delivered incoming mail to appropriate recipients, ensuring efficient communication within busy office environments.
- Welcomed guests and clients, fostering a positive atmosphere.
- Registered visitors, guests and contractors upon arrival, providing access passes.
Education
Bachelor of Arts - Communication, Culture & Media
Coventry University
Coventry, COV2000-07
Access to Arts/Humanities and Business Studies - Philosphy, Literature, law and American studies - Level 1, 2 & 3
National Open College Network
Coventry1997-07
Skills
- Business administration
- Project management
- Accurate database management
- Skilled in Microsoft Office
- Meeting summarisation
- Correspondence handling
- Itinerary planning
- Cross-functional collaboration
- Written and verbal communication
- Effective team management
- Staff motivation
- Professionalism
Interests
Timeline
Operations Officer
Global Care International
2024.01 - 2026.05
Administrative Manager
Mosaic Church Coventry
2022.04 - 2023.08
Executive Assistant
Imagine The Day Ltd
2018.04 - 2022.04
Council Tax Manager
Valuation Office Agency
2007.07 - 2019.01
Housekeeping Supervisor
University of Warwick
2004.06 - 2007.07
Bookkeeper & Office Assistant
Bridge Motors
2000.06 - 2004.06
Bachelor of Arts - Communication, Culture & Media
Coventry University
Access to Arts/Humanities and Business Studies - Philosphy, Literature, law and American studies - Level 1, 2 & 3
National Open College Network