Tracy Harding
Coventry
Summary
Productive Administrative Executive with a 5 year track record in data management, customer relations and problem-solving. Oversees Charity operations and handles all administrative needs with efficiency and professionalism. Skilled in Microsoft Office. Dependable administrator possessing excellent communication and time management abilities. Manages office supplies, organizes correspondence and maintains liaison with 5 other departments. Methodical and detail-oriented individual with expertise in transcribing minutes, managing calendars and filtering emails.
Overview
23
23
years of professional experience
3
3
years of post-secondary education
Work history
Executive Administrative Manager
Mosaic Church Coventry
Coventry, West Midlands
04.2022 - 08.2023
- Responded to emails and other correspondence, facilitating positive communication for enhanced business processes.
- Maintained databases and filing systems to boost team efficiency.
- Scheduled Board of Directors meetings, assisting with meeting materials, resources and agendas.
- Coordinated events and conferences, offering support with set-up and resources to guarantee smooth operations.
- Kept executives informed of upcoming commitments and responsibilities.
- Welcomed arriving visitors and directed to appropriate meeting rooms.
- Attended meetings on behalf of executives, taking notes and recording minutes.
- Opened, sorted and distributed incoming mail, emails.
- Filed and retrieved corporate records, documents and reports.
- Answered phones and took messages or routed calls to correct people.
- Made travel arrangements and booked accommodation for executives.
- Replenished snacks, paper and other office supplies.
- Monitored and controlled Church inventory to guarantee adequate supply levels, timely product ordering and efficient management of church resources.
- Organised meeting schedules for various departments.
- Created written and typed minutes, business letters and communications.
- Attended and minuted meetings and maintained files of notes taken during meetings.
- Supported administrative needs of CEO and COO, ranging from scheduling to preparing for meetings and calendar management.
- Prepared and filed department records, correspondence and documents in line with company policies and procedures.
- Facilitated smooth and adequate flow of information within company to expedite other business operations.
- Conducted all disclosure and barring services checks across Mosaic Church staff and volunteers.
Executive Assistant
Imagine The Day Ltd
Solihull, Warwickshire
04.2018 - 04.2022
- Responded to emails and other correspondence, facilitating positive communication for enhanced business processes.
- Maintained databases and filing systems to boost team efficiency.
- Scheduled Board of Directors meetings, assisting with meeting materials, resources and agendas.
- Coordinated events and conferences, offering support with set-up and resources to guarantee smooth operations.
- Kept executives informed of upcoming commitments and responsibilities.
- Welcomed arriving visitors and directed to appropriate meeting rooms.
- Attended meetings on behalf of executives, taking notes and recording minutes.
- Opened, sorted and distributed incoming mail, emails.
- Filed and retrieved corporate records, documents and reports.
- Answered phones and took messages or routed calls to correct people.
- Made travel arrangements and booked accommodation for executives.
- Replenished snacks, paper and other office supplies.
Council Tax Manager
Valuation Office Agency
Coventry
07.2007 - 01.2019
- Supported proactive tax planning, anticipating possible needs or changes specific to clients.
- Composed and processed clearance and approval transaction applications.
- Acted as point of contact for tax-related queries, disseminating expert knowledge to clients.
- Worked to prepare high-quality draft corporation tax computations adhering to government regulations.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Guided staff to bolster overall team performance, resilience and cohesion.
- Prioritised activities to deliver programmed work within scheduled time and budget.
- Reviewed production issues and implemented corrective action plans, enhancing operational efficiency.
Housekeeping Supervisor
University of Warwick
Coventry, West Midlands
06.2004 - 07.2007
- Managed cleaning product stock in line with COSHH regulations.
- Evaluated employee performance and developed improvement plans, maximising team efficiency.
- Managed team schedule to deliver cleaning consistent with check-in and departure times.
- Coached housekeeping staff to effectively plan and deliver on targets.
- Cleaned and disinfected rooms and communal areas to deliver first-class facilities.
- Communicated repair needs to maintenance staff for prompt remedial action.
- Actioned customer feedback to improve satisfaction ratings.
- Supervised 10 housekeeping staff.
- Prepared rotas to create stable team coverage and meet hotel guest needs.
- Requisitioned housekeeping supplies and guest toiletries to maintain adequate inventory levels.
- Audited rooms after cleaning to check cleanliness standards.
Bookkeeper & Office Assistant
Bridge Motors
Coventry, West Midlands
06.2000 - 06.2004
- Greeted guests and clients with warmth and professionalism.
- Received and screened high-volume internal and external communications, calls and email.
- Registered visitors, guests and contractors upon arrival, providing access passes.
- Sorted and distributed incoming mail to correct recipients throughout busy office environments.
- Matched purchase orders with invoices and recorded necessary information.
- Collected and processed payments.
- Communicated with customers to identify and resolve outstanding payments.
- Resolved customer concerns promptly to maintain satisfaction.
Education
Bachelor of Arts - Communication, Culture & Media
Coventry University
Coventry 09.1998 - 07.2000
Access to Arts/Humanities and Business Studies - Philosphy, Literature, law and American studies
National Open College Network
Coventry 09.1996 - 07.1997
Skills
- Business administration
- Thorough minute-keeping
- Database management
- Appointment setting
- Petty cash management
- Inbox management
- Staff relations
- Accurate data entry
- Mail management
- Incoming and outgoing mail management
- Mail handling
- Professional correspondence
- Dedicated team player
- Proper phone etiquette
- Travel coordination
- Outstanding written and verbal communication
- Schedule management
- Supervising clerical personnel
- Professional and mature
- Staff motivation
- External communications
- Microsoft Office
- Database organisation
- Event coordination
- Travel administration
Languages
English
Native
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote
If you really look closely, most overnight successes took a long time.
Steve Jobs
Timeline
Executive Administrative Manager
Mosaic Church Coventry
04.2022 - 08.2023
Executive Assistant
Imagine The Day Ltd
04.2018 - 04.2022
Council Tax Manager
Valuation Office Agency
07.2007 - 01.2019
Housekeeping Supervisor
University of Warwick
06.2004 - 07.2007
Bookkeeper & Office Assistant
Bridge Motors
06.2000 - 06.2004
Bachelor of Arts - Communication, Culture & Media
Coventry University
09.1998 - 07.2000
Access to Arts/Humanities and Business Studies - Philosphy, Literature, law and American studies
National Open College Network
09.1996 - 07.1997
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