Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracy Griffiths

Newcas,staff

Summary

Offering strong interpersonal skills and compassionate nature, combined with background in customer service and teamwork. Knowledgeable about providing emotional support, assistance with daily tasks, and maintaining safe environment. Ready to use and develop communication, empathy, problem-solving, and organizational skills in a care role.

Compassionate individual with natural ability to communicate and empathize, combined with strong problem-solving skills and patience. Skilled in active listening and time management, ensuring high-quality support and care. Committed to making positive difference in care role.

Overview

19
19
years of professional experience
5
5
years of post-secondary education

Work History

Care and support worker

MHA
Newcastle-under-Lyme, Staffordshire
10.2017 - Current
  • Adapted quickly to new care routines for smooth transition periods during changes in patient requirements.
  • Adhered strictly to all safety protocols during work hours-ensured overall wellbeing of all parties involved.
  • Improved patient mobility with regular physiotherapy exercises under professional guidance.
  • Prepared tasty and healthy meals to meet dietary requirements.
  • Monitored patient symptoms and progress to boost health outcomes.
  • Helped service users to gain ability to function independently in society.
  • Established and maintained working relationships with clients based on trust and non-judgement.
  • Encouraged family involvement in care plans, creating a supportive atmosphere for the patient.
  • Adapted support where possible to increase service accessibility.
  • Prepared healthy meals according to specific dietary needs, improving overall patient wellness.
  • Assessed clients and documented information for records and analysis.
  • Successfully empowered individuals to pursue hobbies and leisure activities, such as shopping and creative activities.
  • Listened to clients' current struggles to signpost relevant support.
  • Ensured medication adherence by administering prescribed drugs under the guidance of healthcare professionals.
  • Offered palliative care to patients with serious and terminal illnesses.

Customer team member

coop
Newcastle-under-Lyme, Staffordshire
10.2005 - 10.2017

I worked for the coop on the tills dealing with customers on a daily basis.

I handled cash did stock rotation i opened and closed the store.

  • Ensured a clean, tidy shop floor with daily sweeping and mopping tasks.
  • Followed up customer queries to check provided solutions met expectations.
  • Delivered excellent customer service to ensure repeat business.
  • Verified shoppers' ID when selling age-restricted products.
  • Tracked orders and diplomatically handled complaints to resolve issues.
  • Managed stock levels for optimum product availability.
  • Assisted customers on shop floor, locating items and taking payments.

Education

GCSEs - Math's, English Lang and lit, Science, History, Commerce, Home eco, French.

Marshlands High School
Wolstanton, Staffordshire
09.1979 - 05.1984

Skills

Timeline

Care and support worker

MHA
10.2017 - Current

Customer team member

coop
10.2005 - 10.2017

GCSEs - Math's, English Lang and lit, Science, History, Commerce, Home eco, French.

Marshlands High School
09.1979 - 05.1984
Tracy Griffiths