Tracy George

• Implemented various trainings from HR to customer service, housekeeping to orientation and with many different industries - I did it all!
• I have facilitated training workshops for small groups of participants of up to 450.
• Achieved high engagement rates with innovative training techniques.
• Conducted needs analysis to identify skill gaps in the workforce.
• Prepared detailed training materials and ensured ease of understanding for all participants.
• Streamlined the onboarding process for new hires by designing a robust orientation programme.
• Collaborated with management to create personalised development plans for employees.
• Fostered an environment conducive to learning through engaging and supportive coaching methods.
• Evaluated staff performance post-training; provided constructive feedback accordingly.
• Facilitated open discussions during sessions and encouraged active participation from attendees.
• Stayed abreast of the latest industry trends; incorporated these into relevant courses.
• Handled logistical arrangements for off-site seminars and workshops efficiently.
• Handpicked suitable external trainers as per specific requirements.

• Identified training needs and opportunities to provide Continued Professional Development (CPD) for staff.
• Developed robust recruitment strategies to attract top-tier talent.
• Streamlined HR processes for increased efficiency and productivity.
• Enhanced employee morale by implementing comprehensive engagement programmes.
• Led organisational restructuring efforts, resulting in streamlined operations.
• Training :
• Developed and implemented training on Email Courtesy and Writing.
• Managed the Orientation and Induction of new employees.

• General and Umbrella Strategic Human Resource Business Partner activities.
• Training :
• Developed and implemented training on the Line-Management Model.

• Train the Trainer – Industrial Relations

• HR versus SHRM
• Training Needs Analysis

• Recruitment, Interviewing, Selection
• Performance Management

• Leadership Pipeline
• Talent Management

• Emotional Intelligence
• SHRM Policies and Procedures

• Induction vs. Orientation
• Employee Engagement

• Employee Relations, Grievances, and Disciplinaries

• Managed the 3-day Induction and Orientation program
• Implemented annual training and development plans and championed new processes within the group.
• Researched and designed new courses, assessed and supported students and line managers, actively led class discussions and encouraged debate.
• Implemented training manuals for new managers.
• Designed comprehensive group presentations and training on workplace issues and specific client-focus topics.
• Responsible for mentoring and training the College Students.

• General Payroll administration, including ATS and generalised HR functions.
• Progressive Promotion through the payroll department.
• Training :

· HR Systems – Kronos, Educos, SAP, HEAT

· HR versus SHRM

· Training Needs Analysis

· Recruitment, Interviewing, Selection

· Performance Management

· Emotional Intelligence

· SHRM Policies and Procedures

· Induction vs Orientation

• Managed the overall running of over 50 clinics and staff.
• Improved office efficiency by implementing new administrative systems.
• Managed detailed audits to ensure regulatory compliance.