Summary
Overview
Work History
Education
Skills
Certification
Interests
Accomplishments
Timeline
Generic

Tracy Dickinson

Blackburn,Lancashire

Summary

Proficient in customer service and complaint resolution, with a proven ability to adapt to dynamic environments. Strong communication skills enhance multitasking capabilities, ensuring efficient service delivery. Dedicated to maintaining integrity and fostering positive customer interactions.

Overview

1
1
Certification
32
32
years of professional experience

Work History

Customer Service Representative

BT Group
Blackburn, Lancashire
04.1999 - Current
  • Handled inbound customer service calls, resolving queries and complaints to enhance customer satisfaction.
  • Served as escalation point for complex customer issues, ensuring timely resolutions to improve customer retention.
  • Managed customer account enquiries, delivering accurate information to resolve service complaints and meet customer needs.

Sales Assistant

Clinton Cards
Blackburn, Lancashire
01.1995 - 10.1999
  • Assisted customers in selecting products, offering detailed advice to meet their needs.
  • Delivered exceptional customer service, resolving issues to ensure customer loyalty and repeat business.
  • Kept shelves neat, clean and organised through visual merchandising.

Education

GCSEs -

John Rigby High School
Blackburn
01-1985

Skills

  • Customer service
  • Exceptional customer service
  • Complaint handling
  • Complaint resolution
  • Customer retention
  • Account management
  • Customer relationship management
  • Call centre experience
  • Product knowledge
  • Problem-solving
  • Adaptive problem solving
  • Multitasking
  • Active listening
  • Relationship-building
  • Empathy understanding
  • Basic computer knowledge

Certification

  • Completed BT leadership pathway programme.
  • Completed complaint handling and customer focus training

Interests

  • Reading
  • Walking my beautiful Dog Ronnie
  • Exploring new places in my campervan

Accomplishments

  • Recognised by management for outstanding customer serivce and a willinginess to step out of my comfort zone to take on new challenges

Timeline

Customer Service Representative

BT Group
04.1999 - Current

Sales Assistant

Clinton Cards
01.1995 - 10.1999

GCSEs -

John Rigby High School
Tracy Dickinson