TRACY CHUMA
WARSAW
Summary
Dedicated and detail-oriented nursing professional with strong proficiency in Microsoft Excel, PowerPoint, and Outlook, complemented by effective team collaboration and professional networking skills. Recognized for exceptional active listening, stress management, and communication abilities, enabling high-quality patient care in fast-paced and evolving healthcare environments. Committed to applying these strengths to support clinical excellence and contribute meaningfully to organizational goals.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work history
Intern Neuropsychiatric Hospital
Public Care Centre in Lecza, Lublin
Lublin
10.2021 - 06.2024
- Conducted patient assessments, including physical examinations and symptom monitoring.
- Developed and executed personalised care plans in collaboration with patients and healthcare teams.
- Administered medications and treatments according to physician directives.
- Educated patients and families on conditions, medications, and self-care techniques.
- Coordinated care with healthcare providers to enhance communication and referrals.
- Advocated for patient rights, ensuring compassionate and ethical treatment.
- Performed clinical procedures such as wound care and administering injections.
- Maintained accurate documentation to support quality care and ensure legal compliance.
CUSTOMER SERVICE REPRESENTATIVE
CLIETELE LIFE INSURANCE COMPANY
RANDBURG, JOHANNESBURG
04.2020 - 06.2021
- Assist customers by addressing their needs, complaints and queries
- Manage customer data and deliver feedback as required
- Maintain a professional and courteous demeanor in all customer interactions, fostering a positive brand image
- Responding promptly to customer inquiries across various channels (phone, email, chat, etc.)
- Maintaining a positive, empathetic, and professional attitude towards customers
- Maintaining accurate records of customer interactions and transactions
SALES REPRESENTATIVE
REAL PROMOTIONS
PRETORIA, SOUTH AFRICA
01.2019 - 02.2020
- Selling products and services using solid arguments to prospective customers
- Performing cost benefit analysis of existing and potential customers
- Maintaining positive business relationships to ensure future sales
- Collaborate with other departments (marketing, product development, etc.) as needed
- Build and maintain relationships with existing and potential customers
PROMOTER IN MARKETING
WEBAFRICA
JOHANNESBURG, SOUTH AFRICA
07.2017 - 08.2018
- Thoroughly understand the company's products or services
- Escalate complex issues to higher-level support when necessary
- Build trust and maintain long-term relationships with customers
- Deliver accurate and complete information about company offerings
- Keep customers informed about new products, features, or changes
- Collaborate with internal teams (product, finance, etc.) to provide comprehensive support
KINDERGARTEN ASSISTANT
CRADLE TO CRAYONS NURSERY SCHOOL
PRETORIA, SOUTH AFRICA
08.2016 - 03.2017
- Assisting classroom teachers in performing specific duties as assigned
- Checking student work for compliance with teacher’s instructions
- Conduct learning exercises with small groups of students
- Provide emotional support and comfort to students when needed
- Help plan daily and long range lessons and classroom activities
- Ensure student safety during transitions between activities
- Follow school policies and procedures related to emergency situations
Education
Bachelor's - NURSING
Akademia Nauk Stosowanych im. Wincentego Pola
08.2021 - 08.2024
Skills
- Microsoft Excel
- Microsoft PowerPoint
- Outlook
- Team collaboration
- Active listening
- Stress management
- Patience and adaptability
Timeline
Intern Neuropsychiatric Hospital
Public Care Centre in Lecza, Lublin
10.2021 - 06.2024
Bachelor's - NURSING
Akademia Nauk Stosowanych im. Wincentego Pola
08.2021 - 08.2024
CUSTOMER SERVICE REPRESENTATIVE
CLIETELE LIFE INSURANCE COMPANY
04.2020 - 06.2021
SALES REPRESENTATIVE
REAL PROMOTIONS
01.2019 - 02.2020
PROMOTER IN MARKETING
WEBAFRICA
07.2017 - 08.2018
KINDERGARTEN ASSISTANT
CRADLE TO CRAYONS NURSERY SCHOOL
08.2016 - 03.2017
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