Tracy Bourne
Stoke on trent ,Staffordshire
Summary
Committed career professional in support work, bringing understanding of individual care needs and commitment to supporting well-being. Possess skills in forming trusting relationships, managing challenging behaviour and encouraging independence. Expect to bring empathy, patience and resilience to role, ensuring each individual receives optimal support.
Offering strong interpersonal and communication skills, along with compassionate nature. Knowledgeable about providing support to individuals with diverse needs, ensuring safe and supportive environment. Ready to use and develop empathy, patience, and problem-solving skills in a equally supportive hands on role.
Overview
30
30
years of professional experience
Work history
Support worker assistant
Malborough House
Stoke-on-Trent
2023.06 - Current
- Assisted clients with personal care for improved hygiene and well-being.
- Maintained confidentiality of sensitive information at all times for trust and privacy preservation.
- Provided emotional support during challenging periods enhancing mental well-being of service users.
- Prepared meals according to dietary needs, promoting healthy eating habits amongst clients.
- Demonstrated empathy towards clients resulting in stronger bonds and more personalised care provision.
- Encouraged independent living skills amongst clients, fostering self-reliance.
- Ensured effective communication with clients, promoting mutual respect and understanding.
- Accompanied individuals on community outings for social integration.
- Collaborated closely with healthcare professionals to ensure comprehensive client support.
- Administered medication within legal guidelines, ensuring proper health management.
- Helped provide a safe environment by adhering to safety procedures.
- Documented and reported changes in clients' conditions to superiors promptly for immediate action.
- Fostered positive relationships with family members, building a supportive network around the client.
- Actively participated in team meetings to improve quality of services provided.
- Managed challenging behaviour with patience and understanding, maintaining harmony in the service environment.
- Conducted risk assessments before every task ensuring safety at all times.
- Supported senior care staff in daily routines, improving client comfort.
- Reduced isolation by providing companionship during leisure activities.
- Contributed to cleaning, organising and keeping institutional environment pleasant.
- Promoted and supported clients' physical, emotional and well-being.
- Lifted, moved and transported clients to and from appointments.
- Prepared and served healthy and nutritious meals taking into account special dietary needs and personal preferences.
- Supported developmentally disabled and mentally ill clients living independently perform day-to-day activities.
- Followed care plans created by medical staff to meet clients' personal preferences.
- Helped patients access social services and inclusion to community groups.
- Helped clients with grooming, washing and maintaining personal hygiene standards.
- Measured and recorded clients' weight, pulse and temperatures.
- Ran and accompanied clients on errands during quiet times.
Shop manager
Twigg Street Stores
Stoke-on-Trent
1996.01 - 2023.06
- Tracked sales targets regularly, adjusting strategies as necessary for maximum profitability achievement.
- Boosted overall sales performance through the implementation of effective merchandising strategies.
- Enhanced customer service by training staff in effective communication and problem solving.
- Liaised with customers and helped to support their shopping experience.
- Key holder responsibilities including opening the shop.
Education
Longton high school
Stoke-on-Trent 1988-05
Skills
- Behavioural support understanding
- Constructive feedback giving
- Manual handling expertise
- Patience and tolerance
- Record keeping efficiency
- Communication proficiency
- People-Centred approach
- Food preparation and nutrition
- Household duties
- Outreach initiatives
- Adaptability in different environments
- Feeds and nutrition management
- Safeguarding expertise
- Assisted living experience
- Safeguarding practices knowledge
- Risk assessment capabilities
- Dementia care training
- Medication Administration
- Meal preparation
- Care planning
- Support planning
- Mobility assistance
- Basic Life Support Certification
- Driving licence
- Emotional support
- Mental health awareness
- Elderly care knowledge
- Safeguarding protocols
- Client-Centred approach
- Time efficiency
- Respect for diversity
- Customer Service
- Communication skills
Timeline
Support worker assistant
Malborough House
2023.06 - Current
Shop manager
Twigg Street Stores
1996.01 - 2023.06
Longton high school