Tracy Berrington
Macclesfield
Summary
I am outgoing and friendly delivering customer service and administrative excellence in all facets of clerical support and public interaction. Reliable and resourceful with a hardworking attitude and happy to accept new challenges.
Overview
13
13
years of professional experience
Work History
Dog Day Care Attendant
Private Lady @ Home
01.2021 - 01.2023
- Stimulated animals with engaging activities and play and walks.
- Prepared and portioned food in line with feeding schedules.
- Handled all breeds types.
- Maintained safe, welcoming environments to make dogs feel calm and relaxed.
- Treated all dogs with kindness and care, providing regular updates to owners for continued trust.
- Canine First aid certified.
- Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Strengthened customer loyalty by going above and beyond in addressing concerns and providing solutions to any issues.
- Left to move to Essex UK.
Company Secretary and Co Owner
JEMM Valet Centre @ BMW Tygervalley, Cape Town
09.2014 - 09.2020
- Customer complaints & sales
- Team motivation
- Accounting, sage pay roll & HR admin for 25 staff
- Stock control & ordering
- Client financial screenings & portfolio filing.
- Received, sorted and distributed incoming mail.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Scanned and uploaded documents into digital filing system.
- Ordered stock and supplies from trusted and cost-effective suppliers to meet office needs.
- Acted as main contact for staff and clients.
- Handled sensitive employee matters with discretion, ensuring compliance with labor laws while protecting both company interests and employee rights.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Company closed and I returned reason for leaving UK.
Caregiver
Home Instead
11.2012 - 08.2014
- Provide Companionship and conversation
- Monitor diet and eating, provide medical reminders
- Stimulate mental awareness, arrange appointments
- Maintain calendar, organized mail, and assist with travel arrangements.
- Helped individuals manage daily activities of living due to age, illness or injury, or chronic condition.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Left to move to Cape Town.
Customer Services Advisor
Cheshire East Council
09.2011 - 05.2012
- Receiving customer's enquiries and service requests via telephone
- Resolving requests at first point of contact
- Update appropriate IT systems and maintain records
- Ensured service maintained to high standard.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Learned and adapted quickly to new technology and software applications.
Customer Services - Reception
Cheshire East Council
09.2010 - 11.2011
- Received customer enquiries and resolved them at first points of contact
- Update appropriate IT systems and records of customer's details
- Provide cover and support to other team members
- Ensured high level of service maintained
Sales Administration Support
UK Visa Specialists & Immigration
08.2009 - 10.2010
- Processed sales leads
- Customer services
- Processing payments with clients though PDQ systems
- Attendance, holiday schedule and progress reports
- Personal assistant to senior managers.
- Processed customer information safely and confidentially for continued compliance with data protection regulations.
- Provided reliable administrative support for improved sales team efficiency.
- Ensured compliance with company policies and industry regulations by maintaining up-to-date records for audits or inspections purposes.
Education
Estate Agent Board Exam -
South Africa
Communication/deportment N1/N2 - Communication And Deportment
Cape Town College
Carer Certification - Dement And Alzheimer's
Home Instead
Matric -
Fairmont High School
Skills
- Customer Service
- Excellent patience levels
- Record-keeping
- Invoice processing
- Attention to Detail
- Excellent telephone manner
- Customer and client relations
- Data input
- Document control
- Office supply management
- Email management
- Administration
- File maintenance
- Security understanding
- Teamwork
- Time management
- Multitasking Abilities
- Organizational skills
- Reliability
Languages
English
Native
Afrikaans
Advanced
Personal Information
Timeline
Dog Day Care Attendant
Private Lady @ Home
01.2021 - 01.2023
Company Secretary and Co Owner
JEMM Valet Centre @ BMW Tygervalley, Cape Town
09.2014 - 09.2020
Caregiver
Home Instead
11.2012 - 08.2014
Customer Services Advisor
Cheshire East Council
09.2011 - 05.2012
Customer Services - Reception
Cheshire East Council
09.2010 - 11.2011
Sales Administration Support
UK Visa Specialists & Immigration
08.2009 - 10.2010
Communication/deportment N1/N2 - Communication And Deportment
Cape Town College
Matric -
Fairmont High School
Estate Agent Board Exam -
South Africa
Carer Certification - Dement And Alzheimer's
Home Instead
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