Tracie Jane Fairweather
Letham Grange,Angus
Summary
I'm a positive, passionate, energetic and loyal cross-functional communicator, team builder and problem solver who's committed to making a difference, I'm attention to detail-oriented, motivated and experienced in recognising and assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership, customer service & team building experience..
Overview
36
36
years of professional experience
Work history
Property Manager
Wardhaugh Property
Arbroath
07.2024 - Current
- Negotiated lease contracts to secure favourable terms for property owners.
- Managed tenant move-ins and move-outs, minimising vacancy periods.
- Maintained strong vendor relationships through regular communication, ensuring prompt service delivery.
- Coordinated repair work, reducing disruption for tenants.
- Ensured compliance with housing laws and safety regulations, safeguarding landlord and tenant rights.
- Streamlined administrative processes to enhance office efficiency.
- Conducted regular meetings with property owners to discuss updates and concerns regarding investments.
- Executed screening checks on potential tenants, maintaining high occupancy standards.
Operations Manager
The Epic Group (Scotland) Ltd
Aberdeen, Aberdeen City
10.2017 - 05.2024
- Project planning - actively involved in leading and coordinating the design and launch of new and ongoing company projects, balancing multiple priorities with a calm demeanour while continually contributing to a positive work environment.
- Purchase & invoice management.
- Organised & coaching prospective candidates through the recruitment & onboarding process. Outstanding understanding of Work Force Management/TimeStation Management software.
- Payroll processing.
- Identifying & implementing a higher level of customer service standards, aiming to enhance a positive guest experience.
- Boosted company efficiency through strategic technology upgrades and process improvements.
- Examined problem-solving strategies, highlighting development opportunities to improve organisational operations.
- Cut company operating budgets through improved systems and staffing, resourcing and inventory management.
Administration Manager
Shipton & Heanage
Crieff, Perthshire
09.2014 - 09.2017
- Provided reliable administration sales support, planned, coordinated & optimised office policies and procedures, delivered a high standard of accuracy & quality in data entry & record-keeping.
Corporate Services Officer/Cash Office Supervisor
Dundee City Council (Housing Department)
Dundee
06.2009 - 04.2014
- Providing timely & high quality advice & information service on housing related issues to tenants & home-owners, accessing individual accommodation, support & financial needs, homeless allocations, repairs, maintenance & security of tenure.
- Supervising & coordinating cash room staffing & activities.
Lead Customer Service Executive
Time Warner Publishing BV
Amsterdam, The Netherlands
08.1998 - 12.2008
- Delivering & performing a comprehensive range of global fulfilment services including data handling, payment processing, call centre operations, support services and business development.
English Teacher (TEFL)
British Institutes
Ravenna , Italy
01.1994 - 05.1998
- Preparing & planning teaching materials for classes, creating a vibrant learning atmosphere through interactive exercises and discussions.
Management Trainee
The Old Course Hotel
St.Andrews
09.1989 - 05.1994
- Developed skills, knowledge & experience in all aspects of 5 hospitality departments to include house keeping, front office, food & beverage, spa and general operations.
Education
(RQF) Level 3 - First Aid At Work
Green Cross Global
Dundee 02.2024 - 02.2024
Scottish Qualifications Certificate - Intermediate Food Hygiene
Aberdeen City Council
Aberdeen06.2019
Scottish Qualifications Certificate - SCPLH Scottish Certificate For Personal Licence Holders
Aberdeen City Council
Aberdeen02.2019
Scottish Qualifications Certificate - First Aid At Work
Aberdeen City Council
Aberdeen02.2019
SVQ Level 3 - Housing Options
Chartered Institute Of Housing
Dundee01.2014
SVQ Level 3 - Housing
Chartered Institute Of Housing
Dundee01.2012
TEFL - Teaching English As A Foreign Language
British Institutes
Milan, Italy02.1995
SVQ Level 3 - D32 (CAVA) Assessing Vocational Achievement
City & Guilds
Dundee02.1991
SVQ Level 3 - Hotel Reception Law & Front Office Studies
Dundee College Of Further Education
Dundee1988
Skills
- Strong interpersonal skills
- Conflict management
- Negotiation & planning
- Leadership & delegation
- Branding & marketing
- Operations management
- Customer Service Management
- Proficient in Sage & Xero Accounting/Payroll HR
- Workforce Management
Timeline
Property Manager
Wardhaugh Property
07.2024 - Current
(RQF) Level 3 - First Aid At Work
Green Cross Global
02.2024 - 02.2024
Operations Manager
The Epic Group (Scotland) Ltd
10.2017 - 05.2024
Administration Manager
Shipton & Heanage
09.2014 - 09.2017
Corporate Services Officer/Cash Office Supervisor
Dundee City Council (Housing Department)
06.2009 - 04.2014
Lead Customer Service Executive
Time Warner Publishing BV
08.1998 - 12.2008
English Teacher (TEFL)
British Institutes
01.1994 - 05.1998
Management Trainee
The Old Course Hotel
09.1989 - 05.1994
Scottish Qualifications Certificate - Intermediate Food Hygiene
Aberdeen City Council
Scottish Qualifications Certificate - SCPLH Scottish Certificate For Personal Licence Holders
Aberdeen City Council
Scottish Qualifications Certificate - First Aid At Work
Aberdeen City Council
SVQ Level 3 - Housing Options
Chartered Institute Of Housing
SVQ Level 3 - Housing
Chartered Institute Of Housing
TEFL - Teaching English As A Foreign Language
British Institutes
SVQ Level 3 - D32 (CAVA) Assessing Vocational Achievement
City & Guilds
SVQ Level 3 - Hotel Reception Law & Front Office Studies
Dundee College Of Further Education
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