Summary
Overview
Work history
Education
Skills
Timeline
Generic

Tracie Jane Fairweather

Letham Grange,Angus

Summary

I'm a positive, passionate, energetic and loyal cross-functional communicator, team builder and problem solver who's committed to making a difference, I'm attention to detail-oriented, motivated and experienced in recognising and assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership, customer service & team building experience..

Overview

36
36
years of professional experience

Work history

Property Manager

Wardhaugh Property
Arbroath
07.2024 - Current
  • Negotiated lease contracts to secure favourable terms for property owners.
  • Managed tenant move-ins and move-outs, minimising vacancy periods.
  • Maintained strong vendor relationships through regular communication, ensuring prompt service delivery.
  • Coordinated repair work, reducing disruption for tenants.
  • Ensured compliance with housing laws and safety regulations, safeguarding landlord and tenant rights.
  • Streamlined administrative processes to enhance office efficiency.
  • Conducted regular meetings with property owners to discuss updates and concerns regarding investments.
  • Executed screening checks on potential tenants, maintaining high occupancy standards.

Operations Manager

The Epic Group (Scotland) Ltd
Aberdeen, Aberdeen City
10.2017 - 05.2024
  • Project planning - actively involved in leading and coordinating the design and launch of new and ongoing company projects, balancing multiple priorities with a calm demeanour while continually contributing to a positive work environment.
  • Purchase & invoice management.
  • Organised & coaching prospective candidates through the recruitment & onboarding process. Outstanding understanding of Work Force Management/TimeStation Management software.
  • Payroll processing.
  • Identifying & implementing a higher level of customer service standards, aiming to enhance a positive guest experience.
  • Boosted company efficiency through strategic technology upgrades and process improvements.
  • Examined problem-solving strategies, highlighting development opportunities to improve organisational operations.
  • Cut company operating budgets through improved systems and staffing, resourcing and inventory management.

Administration Manager

Shipton & Heanage
Crieff, Perthshire
09.2014 - 09.2017
  • Provided reliable administration sales support, planned, coordinated & optimised office policies and procedures, delivered a high standard of accuracy & quality in data entry & record-keeping.

Corporate Services Officer/Cash Office Supervisor

Dundee City Council (Housing Department)
Dundee
06.2009 - 04.2014
  • Providing timely & high quality advice & information service on housing related issues to tenants & home-owners, accessing individual accommodation, support & financial needs, homeless allocations, repairs, maintenance & security of tenure.
  • Supervising & coordinating cash room staffing & activities.

Lead Customer Service Executive

Time Warner Publishing BV
Amsterdam, The Netherlands
08.1998 - 12.2008
  • Delivering & performing a comprehensive range of global fulfilment services including data handling, payment processing, call centre operations, support services and business development.

English Teacher (TEFL)

British Institutes
Ravenna , Italy
01.1994 - 05.1998
  • Preparing & planning teaching materials for classes, creating a vibrant learning atmosphere through interactive exercises and discussions.

Management Trainee

The Old Course Hotel
St.Andrews
09.1989 - 05.1994
  • Developed skills, knowledge & experience in all aspects of 5 hospitality departments to include house keeping, front office, food & beverage, spa and general operations.

Education

(RQF) Level 3 - First Aid At Work

Green Cross Global
Dundee
02.2024 - 02.2024

Scottish Qualifications Certificate - Intermediate Food Hygiene

Aberdeen City Council
Aberdeen
06.2019

Scottish Qualifications Certificate - SCPLH Scottish Certificate For Personal Licence Holders

Aberdeen City Council
Aberdeen
02.2019

Scottish Qualifications Certificate - First Aid At Work

Aberdeen City Council
Aberdeen
02.2019

SVQ Level 3 - Housing Options

Chartered Institute Of Housing
Dundee
01.2014

SVQ Level 3 - Housing

Chartered Institute Of Housing
Dundee
01.2012

TEFL - Teaching English As A Foreign Language

British Institutes
Milan, Italy
02.1995

SVQ Level 3 - D32 (CAVA) Assessing Vocational Achievement

City & Guilds
Dundee
02.1991

SVQ Level 3 - Hotel Reception Law & Front Office Studies

Dundee College Of Further Education
Dundee
1988

Skills

  • Strong interpersonal skills
  • Conflict management
  • Negotiation & planning
  • Leadership & delegation
  • Branding & marketing
  • Operations management
  • Customer Service Management
  • Proficient in Sage & Xero Accounting/Payroll HR
  • Workforce Management

Timeline

Property Manager

Wardhaugh Property
07.2024 - Current

(RQF) Level 3 - First Aid At Work

Green Cross Global
02.2024 - 02.2024

Operations Manager

The Epic Group (Scotland) Ltd
10.2017 - 05.2024

Administration Manager

Shipton & Heanage
09.2014 - 09.2017

Corporate Services Officer/Cash Office Supervisor

Dundee City Council (Housing Department)
06.2009 - 04.2014

Lead Customer Service Executive

Time Warner Publishing BV
08.1998 - 12.2008

English Teacher (TEFL)

British Institutes
01.1994 - 05.1998

Management Trainee

The Old Course Hotel
09.1989 - 05.1994

Scottish Qualifications Certificate - Intermediate Food Hygiene

Aberdeen City Council

Scottish Qualifications Certificate - SCPLH Scottish Certificate For Personal Licence Holders

Aberdeen City Council

Scottish Qualifications Certificate - First Aid At Work

Aberdeen City Council

SVQ Level 3 - Housing Options

Chartered Institute Of Housing

SVQ Level 3 - Housing

Chartered Institute Of Housing

TEFL - Teaching English As A Foreign Language

British Institutes

SVQ Level 3 - D32 (CAVA) Assessing Vocational Achievement

City & Guilds

SVQ Level 3 - Hotel Reception Law & Front Office Studies

Dundee College Of Further Education
Tracie Jane Fairweather