Tracie-Marie Walsh

Deliver warm, professional service as first point of contact for members.

Manage busy reception area, ensuring smooth daily club operations.

Respond to member and guest enquiries, maintaining high service standards.

Handle class and facility bookings efficiently, managing schedules with accuracy.

Maintain clean, organised reception space aligned with brand expectations.

Liaise with fitness, spa, and management teams to enhance member experience.

• Consulted with clients to assess skin types and facial features for tailored outcomes.
• Provided expert advice on suitable semi-permanent makeup techniques based on preferences.
• Executed semi-permanent makeup procedures, including eyebrow, eyeliner enhancement, and lip blush.
• Ensured adherence to proper sanitisation and hygiene practices throughout all procedures.

• Administered laser treatments tailored to clients' specific needs and treatment plans.
• Conducted comprehensive consultations to evaluate clients' suitability for laser procedures.
• Safely operated and maintained laser equipment, ensuring compliance with safety protocols.
• Provided pre- and post-treatment care to enhance client recovery experience.
• Documented accurate records of each treatment session for future reference.
• Received training in chemical peels to expand service offerings.
• Completed training in Hydrafacials to enhance skin treatment options.

• Maintained exceptional hygiene standards, ensuring clean salon environments for optimal customer comfort.
• Executed a variety of professional treatments offered by the salon.
• Developed comprehensive knowledge of treatments and products to provide expert customer advice.
• Designed personalised care plans addressing diverse beauty and aesthetic requirements.
• Managed appointment bookings effectively using computerised reception system.

• Resolved enquiries from clients, vendors, and the general public efficiently.
• Maintained cleanliness in reception area to enhance visitor experience.
• Greeted incoming customers professionally while providing knowledgeable assistance.
• Executed front of house duties with warmth and professionalism.
• Managed bookings and payments for events team effectively.
• Coordinated transportation arrangements for visitors to airports and train stations upon request.

• Assisted in the organisation and management of various corporate events to ensure that all requirements and goals were always fully met.
• Developed and managed budgets, built and maintained a professional relationship with local/global vendors and managed logistics.
• Maintained appearance of the event sites, greeted and directed guests and resolved any problematic issues.
• Conducted pre-event and post-event meetings, completed detailed reports, trained new personnel and executed other tasks as approved by supervisors.

• Cultivated relationships with regular guests, ensuring privacy and professionalism for high-profile clientele.
• Managed booking procedures to optimise table occupancy through efficient reservation communication.
• Facilitated a welcoming atmosphere, leaving guests with a positive first and last impression.
• Communicated all reservations effectively to management and kitchen teams for seamless operations.

• Served as first point of contact for correspondence and phone calls.
• Managed diaries, coordinating meetings and controlling access to executives.
• Booked and coordinated travel arrangements, including transport and accommodation.
• Organised events and conferences, ensuring seamless execution.
• Provided regular updates to executives on critical tasks and deadlines.
• Compiled and prepared reports, presentations, and official correspondence.
• Oversaw database management and filing systems for efficient information retrieval.
• Implemented administration systems to enhance procedural efficiency.

• Established repeat custom base by initiating sales opportunities and delivering exceptional customer service.
• Utilised up-selling techniques to effectively promote specials and boost revenue.
• Co-ordinated daily operations in a high-volume and confidential environment.
• Created successful ongoing business relationships through strategic networking efforts.

• Facilitated guest interactions, addressing queries and enhancing satisfaction.
• Co-ordinated travel arrangements for Miami trips while upselling tickets and activities.
• Organised events, transport, and excursions to ensure seamless guest experiences.
• Trained new concierge staff on roles and responsibilities to optimise service delivery.

Developed rapport with prospects to identify needs and priorities effectively.

• Demonstrated facility features, linking benefits to offer tailored solutions.
• Facilitated referrals at point of sale to enhance membership growth.
• Measured performance through KPIs for outgoing calls, appointments, and closing ratios.
• Managed database of new prospects and existing members to streamline operations.
• Contributed significantly to year-on-year growth in new member sales.
• Forecasted membership numbers and sales revenue while adhering to budgets.
• Achieved sales targets consistently from March 2007 to August 2008.

The opportunity arose for me to work abroad with my closet friend. Once i arrived i was tasked with securing accommodation and employment. The role i secured was with Taylors and my main duties were working the bar and proactively promoting the business throughout the day at various hot spots around the town and its beaches. Good interpersonal and communication skills were essential to be successful in this area of the business. During this time i developed a number of key skills which have now led me to focus on a career in sales. Theses skills include customer awareness through active listening, verbal communication, objection handling and conflict resolution.

Administered purchase ledger duties, diligently recording daily invoices received.
Conducted monthly BACS runs for processing invoice batches, ensuring prompt payments.
Provided witness support in disciplinary matters involving General Manager and HOD as required.
Ensured accurate meeting minutes were documented and communicated effectively.
Monitored employee records, informing Unit Controller of necessary payment adjustments each month.
Collaborated with Reception and Membership Sales to streamline departmental functions.
Enhanced operational workflows through proactive assistance across multiple departments.

Welcomed visitors and associates while managing incoming correspondence flow.
Answered and screened high volumes of calls via busy switchboard.
Booked conference rooms and updated employee listings systematically.
Maintained visitor logs and contact lists in Excel spreadsheets.
Assisted various departments with administrative tasks as needed.
Handled confidential information with discretion and professionalism.