Tracie Mapletoft
Rugby,Warwickshire
Summary
Accomplished professional with expertise in cross-functional collaboration and effective communication, driving successful project management and budget oversight. Demonstrates strong skills in funding allocation management and client relationship management, ensuring outcome-focused results. Adept at board and committee reporting, financial reporting, and maintaining sensitivity and discretion in all interactions. Committed to leveraging teamwork and collaboration to achieve organisational goals.
Detailed orientated individual experienced in administrative procedures. Oversees day-to-day duties with strong planning and organisation skills to delivers projects in timely manner.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Adept at multi-tasking and managing projects.
Overview
34
34
years of professional experience
5
5
years of post-secondary education
Work history
Operations Manager
PSSA (Prison Service Sports Association)
Rugby, Warwickshire
09.2001 - Current
- Effectively manage all aspects of the not-for-profit business of PSSA whilst retaining our statement of purpose - providing sport and leisure activities for all members irrespective of age, gender or ability.
- To promote PSSA keenly whilst advocating decency, respectability, honesty, and building camaraderie with 8000 members.
- To consider the projected forecast for PSSA to ensure stability and longevity.
- Management and preparation of all PSSA accounts. Audit of all Sports Bodies accounts to ensure proprietary and transparency of allocated funds.
- Managing staff with a positive and encouraging attitude.
- Attend membership events to develop networking. opportunities.
- Organise membership events to foster community and enhance engagement.
- Conduct risk assessments prior to hosting large scale sporting and leisure events.
- Collaborate efficiently with volunteers during promotional events-resulting in successful membership recruitment.
- Attend numerous sporting events across the country and worldwide; organising our team attendance at the World Police & Fire Games.
- Organise company events - AGM, Christmas Party with sports awards, thus promoting a positive corporate image.
- Develop marketing strategies for increased visibility and reach of the events.
- Attend industry networking events to expand professional contacts.
Prison Officer
HM Prison Service
Rugby, Warwickshire
09.1999 - 09.2001
- Addressed disturbances whilst upholding rigorous safety standards.
- Coordinated recreational activities for prisoner engagement and physical health improvement.
- Organised daily routines, achieving smooth running of operations.
- Managed conflict situations between inmates, maintaining a harmonious environment.
- Reported any suspicious behaviour to superiors promptly, aiding in threat mitigation.
- Supported inmates with personal issues, assisting their emotional well-being.
- Fostered positive relationships with inmates through consistent communication and respect.
- Handled administrative tasks efficiently, facilitating streamlined record keeping.
- Cooperated with multi-disciplinary team members, contributing to effective management strategies.
Office Manager
Kilvington Saville
Rugby, Warwickshire
06.1996 - 09.2001
- Upheld company records to meet professional obligations concerning personal information compliance.
- Ensured smooth day-to-day operations with diligent oversight of office tasks.
- Improved office efficiency by streamlining administrative procedures.
- Implemented new filing systems, improving data retrieval efficiency.
- Oversaw recruitment processes, attracting top-tier talent for team expansion.
- Processed invoices and financial data with strong eye for detail.
- Conducted psychometric testing for external clients.
- Prioritised high-volume competing tasks to complete simultaneous projects within stringent timeframes.
Help Desk Supervisor
Salco
Rugby, Warwickshire
05.1991 - 06.1996
- Enhanced customer experience by providing swift, efficient breakdown calls with relevant technicians.
- Conducted regular follow-ups on open tickets ensuring timely closure and user satisfaction.
- Maintained accurate record keeping through diligent logging and tracking of all service requests.
- Managed team workflow prioritisation to improve overall productivity.
- Delivered high-quality training to staff members resulting in enhanced knowledge and skills.
Education
Foundation Degree in Arts - Art & Design
East Warwickshire College of Further Education
Rugby 09.1984 - 06.1986
GCSEs - Various
Rugby High School for Girls
Rugby 09.1980 - 06.1984
Skills
- Cross-functional collaboration
- Effective communication
- Project Management
- Budget management
- Teamwork and collaboration
- Outcome-focused
- Funding allocation management
- Client relationship management
- Board and committee reporting
- Financial reporting
- Sensitivity and discretion
Affiliations
- Strong interest in all animal welfare.
- Had 4 dogs from rescue centres
- Volunteered for Cats Protection
- Keen interest in DIY and all things craft related
- Coffee and social dates with friends, and also brunch dates with elderly friends
- Walking, reading, and sports
References
References available upon request.
Timeline
Operations Manager
PSSA (Prison Service Sports Association)
09.2001 - Current
Prison Officer
HM Prison Service
09.1999 - 09.2001
Office Manager
Kilvington Saville
06.1996 - 09.2001
Help Desk Supervisor
Salco
05.1991 - 06.1996
Foundation Degree in Arts - Art & Design
East Warwickshire College of Further Education
09.1984 - 06.1986
GCSEs - Various
Rugby High School for Girls
09.1980 - 06.1984
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