Tracie Gledhill
Beeston,Nottingham
Summary
With a passion for continuous improvement, I've driven process enhancements that not only optimise financial performance but also empower teams to thrive. I believe that the true strength of any success story lives in its people - and I'm committed to creating an environment where individuals feel supported, inspired & equipped to excel.
Currently advancing my leadership skills through CMI Level 5 Diploma in Management & Leadership, and proud to be a certified Mental Health First aider, championing well being in the workplace.
I specialise in credit management and cash collection, consistently delivering outstanding results through a balance of hands on experience and raising customer & stakeholder relations.
Overview
25
25
years of professional experience
2007
2007
years of post-secondary education
1
1
Certification
Work history
Finance Transaction Manager
TK Elevator UK Ltd
Nottingham, Nottinghamshire
03.2020 - 05.2025
- Lead & Manage Credit Control, Billing & Purchase Ledger.
- Process flow control of Order-to-Cash & AP..
- Manage recruitment (Temp & Perm) & Oversee training.
- Full pastoral care for all team members including annual leave & Sickness mapping.
- 1-2-1 Appraisals, performance development & coaching.
- Collaborate effectively with various departments for streamlined operations.
- Process Improvement & change management.
- Ultimate responsibility for all escalation regarding unpaid accounts, Payment plan agreements, settlement negotiation and Legal matters plus Witness representation.
- Ensure accounts receivable banking, Cash allocation, Journal and General Ledger recharge are accurate and complete within deadline.
- POD For Insolvency matters.
- Working closely with internal stakeholders, building relations and communication to promote efficiency in billing accuracy, WIP, Debt resolve, PO Receipt and areas of impact.
- Lead project and reoccurring meetings with Directors & regional Operations (weekly/monthly/quarterly).
- Commercial Handling, being present when required for 4-eyes method counterchecking.
- Maintained robust database systems, ensuring data integrity and reliability.
- Coordinate with external auditors maintaining transparency in financial dealings.
- Monthly Target & Result Reporting for Billing forecasts and Cash collection.
- Credit Note approval. New Account approval.
- ECL, Bad-Debt write off ensuring correct provisions are accrued.
- Working closely with sales teams to ensure smooth transaction processes for clients.
Credit control manager
TK Elevator UK Ltd
Nottingham
03.2017 - 03.2020
- Managed a team of credit controllers for enhanced productivity.
- Improved efficiency by introducing new credit control process & collaboration with internal stake holders.
- Reviewed contracts and agreements, ensuring consistency in terms of payment schedules.
- Implemented automated processes, optimising workflow efficiency.
- Focus on maintaining customer relationships whilst ensuring timely payments.
- Facilitated training sessions for team development and performance improvement.
- KPI's and regular 1-2-1 to enhance the teams capability and self empowerment.
- Liaised with sales team to resolve customer queries and issues.
- Coordinated monthly meetings to review progress towards financial goals.
- Negotiated repayment plans, reducing the number of delinquent accounts.
- Progressed legal action for overdue accounts.
Credit controller
ThyssenKrupp Elevator Limited
Nottingham
04.2008 - 03.2017
- Managed a designated customer portfolio of debtors.
- Travel to regional officers to collaborate with Operations and Directors on matters causing debt increase.
- Coordinated legal actions with external debt agencies and solicitor's .ensuring our company best interests.
- Maintained professional internal interactions with Sales teams whilst managing overdue payments.
- Developed strong relations with external clients, fostering loyalty and trust on both ends.
- Credit checking and onboarding New contracts.
- Accurate and timely cash reconciliation
- consistently updated database for maintaining up-to-date record of all transactions & communications.
Credit Control Supervisor
BMI The Hampshire Clinic
Basingstoke, Hants
10.2004 - 04.2008
- Overseeing a team of 3.
- Enhanced team performance boosting confidence & overall productivity.
- High Volume Debt collection, varying client sectors including General Public, Consultants, NHS, Insurance Companies and Third-Parties.
- Collection by telephone, Letter, Email and direct face to face contact with our patients.
- The role involves much discretion and understanding when dealing with members of the public.
- Large Focus on GDPR.
- Ability to deal with telephone/letter and Face-to-face disputes and complaints confidently and efficiently.
- Lead team meetings focusing on KPI, Key objectives and feedback .
- Distribute daily tasks.
- All Sales Ledger activities including raising Credits/Discounts.
- Query investigations.
- Liaising with Debt Collection company and authorising Legal action where appropriate.
- Ensure Accounts receivable month-end responsibilities are completed in full and on time.
- Assist in completion of the Bank reconciliation.
- In charge of running the Hospitals Week-End and Month-End back-up (records) from the main server.
- Enhanced team performance to boost overall productivity.
Credit Controller
WellWellWell Ltd
Basingstoke, Hants
07.2004 - 10.2004
- Telephone debt collections of high volume low value accounts.
- Maintaining up to date accounts along with excellent customer relations.
- Query resolution.
- Raising Credit Notes where appropriate.
Credit Controller
Selecta UK Ltd
Basingstoke, Hampshire
03.2001 - 07.2004
- Telephone based debt collection of two regional ledgers.
- Logging all queries, and liaising with Operations managers for resolutions.
- Sales ledger duties Including account reconciliation, Raising credit notes and invoices, Posting cash and journals and raising payback cheques for relevant customers.
- Close off ledgers at each period end, balancing and updating reports before entering the next accounting period.
- Training of new recruits and/or temporary staff.
Sales Consultant
NEXT Plc
Basingstoke, Hants
09.2000 - 03.2001
- All customer services duties, including serving at till point.
- Appointed in charge of the women's floor security.
Education
Higher National Diploma - Management & Leadership
CMI Chartered Management Institute
Nottingham /2025 -
Diploma of Higher Education - Accountancy & Bookkeeping
City & Guilds
9 G.C.S.E - Grades B & C: English Literature, English Language, Mathematics, Science Double award, German, History, Art, D&T Graphic Design, Microsoft Excel, Word, PowerPoint,
Hummersknott Comprehensive School
DarlingtonSkills
- Performance monitoring
- Workforce planning
- Supplier negotiation
- Diversity and inclusion initiatives
- Empathetic communication
- Staff motivation
- Leadership development
- Hiring management
- Microsoft Packages Incl Excel, Powerpoint, Word, BI, Outlook
- Navision Dynamics
- Sage 50
- LiftData
- TEAMS, ZOOM, Google Meet
Accomplishments
- Internal Promotions from Credit Controller - Credit Manager - Transaction Manager
- Total turnaround of UK debtors portfolio within Operating unit (BI, Europe & Africa) Reducing overdue in % of sales from 8.1% to 2.8%.
- Presenting to Business Operating unit (BI, Europe & Africa) senior finance management team in Madrid. Strategy and planning in debt reduction achieved.
- Project Managing Debt recovery for sister-brand. Reducing Debtors portfolio by 75% over a 9 month period.
Certification
MHFA England - certified Mental Health First Aider
References
References available upon request.
Personal Information
Date of birth: November 1983
Custom
I am a confident ambitious person with a strong will to succeed. Honest and reliable, taking pride in my organisation skills. A passionate & recognised people manager, I believe in personal guidance using the individuals strengths & weaknesses, One Goal - Many Paths! I am extremely efficient with computer software & ERPs and believe I can prove myself an asset to any future employer. 'Quality is doing it right when nobody is looking'. Outside of work I very much enjoy the simple things, time with my family, Walking the great outdoors, Paddle Boarding and sampling the fine restaurants Nottingham has to offer.
Timeline
Finance Transaction Manager
TK Elevator UK Ltd
03.2020 - 05.2025
Credit control manager
TK Elevator UK Ltd
03.2017 - 03.2020
Credit controller
ThyssenKrupp Elevator Limited
04.2008 - 03.2017
Credit Control Supervisor
BMI The Hampshire Clinic
10.2004 - 04.2008
Credit Controller
WellWellWell Ltd
07.2004 - 10.2004
Credit Controller
Selecta UK Ltd
03.2001 - 07.2004
Sales Consultant
NEXT Plc
09.2000 - 03.2001
Higher National Diploma - Management & Leadership
CMI Chartered Management Institute
/2025 -
Diploma of Higher Education - Accountancy & Bookkeeping
City & Guilds
9 G.C.S.E - Grades B & C: English Literature, English Language, Mathematics, Science Double award, German, History, Art, D&T Graphic Design, Microsoft Excel, Word, PowerPoint,
Hummersknott Comprehensive School
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