Summary
Overview
Work history
Education
Skills
Websites
Certification
References
Timeline
Generic

Tracie Byers

Dunbar,United Kingdom

Summary

Pioneering PMO Strategies, Analytical Acumen, Inspirational Leadership. Bringing Change Alive


I'm at my best when tackling challenges head-on, thriving on digging into complex business issues and uncovering imaginative solutions. In a previous chapter of my career, I managed hotels—overseeing sales, operations, and general management. One fascinating conversation at a 2003 networking event led me to transition into Financial Services just three months later. By 2021, I pivoted again, this time into the Legal Sector, leveraging my adaptable skill set and embracing every opportunity to evolve. What Drives Me I'm passionate about helping people grow and thrive. A firm believer in the power of professional PMO practice, I find fulfillment in building teams, mentoring others, and paying it forward. My ethos revolves around continuous self-development, getting the right things done (and done well), and embracing new challenges with enthusiasm. A Lifelong Learner Life offers infinite opportunities for growth—whether it's solving a new problem or adapting to an ever-changing landscape. I thrive on exploring fresh perspectives and gaining knowledge that stretches my mind. Beyond Work When I'm not in the office, you'll find me walking along the beach or diving into thought-provoking reads that expand the imagination. I believe in the power of connection and sharing what it means to be human.

Overview

16
16
years of professional experience
2
2
years of post-secondary education
1
1
Certification

Work history

Head of Programme Management Office

CMS
Frankfurt am Main, Germany
01.2022 - 09.2025
  • Leader | Head of PMO | Expert in Creation and Optimization of PMO Functions
  • Aligning project portfolios with organizational goals while driving innovation and operational excellence.
  • Specializing in creating, designing, and enhancing PMO functions to deliver measurable value.
  • Established and operated a PMO function, successfully recruiting and coordinating eight resources across multiple countries and jurisdictions.
  • Designed a scalable PMO framework with minimum viable governance to address diverse project complexities within the portfolio.
  • Developed and led a cohesive, high-performing team to ensure consistency, alignment with industry best practices, and excellence in output.
  • Introduced a triage process for strategic change, ensuring alignment with organizational objectives and eliminating non-value-adding efforts saving >500k in potential throw away investment
  • Pioneered automation of project, program, and portfolio reporting and monitoring to enhance efficiency and decision-making.
  • With over 15 years of experience in Change Management and Strategic Alignment, guiding PMO staff to innovate, resolve complex challenges, and deliver results.
  • Passionate about professional growth, mentoring, and fostering a culture of accountability and collaboration.
  • By embedding best practices, ensuring sustainable success and strategic alignment in an ever-evolving business landscape.
  • Through transparent reporting and stakeholder engagement, Providing actionable insights on project analysis, risks, milestones, and progress.
  • By partnering with Procurement and executive teams, ensuring resource optimization and seamless execution of complex initiatives.

Global Programme Senior Manager

CMS
Frankfurt am Main, Germany
08.2021 - Current
  • In this dynamic role, seamlessly balanced responsibilities as Senior Project Manager and Senior Business Analyst, adapting to the needs of a small, dedicated team tasked with delivering a large-scale Programme, bridging strategic vision with actionable solutions to drive meaningful outcomes.
  • Flexibly assumed dual roles, ensuring delivery of Programme objectives within a resource-constrained environment.
  • Conducted in-depth analysis and provided recommendations to implement risk-based process synergies for operational efficiency.
  • Served as Scrum Master for the implementation of a high-profile multi-million euro global tool, fostering collaboration and ensuring on-time deliverables.
  • Led requirements elicitation during the discovery phase of key initiatives, laying a strong foundation for project success.
  • Established scalable and sustainable PMO Function to support ongoing and future Programme needs.
  • With focus on agility, collaboration, and strategic alignment, thriving on delivering solutions that balance short-term demands with long-term value.
  • Whether designing scalable frameworks, identifying synergies, or implementing innovative tools, ensuring each initiative is aligned with organizational goals and delivered to a high standard.

Lead Business Analyst

TSB Bank
Edinburgh
01.2018 - 08.2021
  • Developed Business Analyst capability within TSB.
  • Accountable for development and quality assurance of twelve Business Analysts' delivery across the Financial Crime Programme, IT Transition Programme and other key workstreams including Legal, Regulatory & Mandatory; Risk; Treasury; and Finance.
  • Key advocate for 25+ analyst pool within TSB and representative for team at Leadership level.
  • Priorities are teams (and my own) requirements elicitation, process development, budgetary control, delivery synergies, design, risk mitigation and traceability through to testing and implementation.
  • Motivated by desire to ensure the practice pool is equipped with the skillset and tools to complete their roles to the best possible standard, I have been regularly recognised as a top performer.
  • Genuine aspiration for Analysts to be the best at what they do and remain motivated.

Business Analyst

TSB Bank
Edinburgh
08.2013 - 12.2017
  • Develop robust solutions to address business problems.
  • Having been in TSB Change since its infancy, I had the opportunity to work on a wide variety of projects, covering areas such as Treasury, Finance, Financial Crime, Digital, Products and latterly, legal obligations to LBG after Migration Event.
  • Managed scope, requirements elicitation and communication right through to influencing build, functional design and test / implementation.
  • I designed business processes, wrote use cases and test scenarios whilst looking at change to operations, product offerings and systems.
  • Using network to keep abreast of overall change portfolio content helped to identify interdependencies early.
  • Acted as both Analyst and Architect on Financial Crime workstream and wrote requests for funding that were presented and approved at Bank Board level.
  • By being heavily involved in BA Community of Practice where we shared best practice and supported professional practice, I became conduit between BA pool and Leadership.
  • Transitioned from Waterfall to Agile way of working, became critical driver in direction of travel, leading to promotion.

Assistant Manager Programme Delivery / Project Manager

Lloyds Banking Group
Edinburgh
02.2012 - 08.2013
  • Collaborate with Risk Subject Matter Experts to deliver Wholesale Risk Strategy Programme.
  • Evaluating and shaping scope and varied project deliverables from feasibility right through to implementation.
  • Key member of team responsible for successful implementation of Collateral Management System.
  • Proactively engaged impacted stakeholders to define training requirements, created timelines, designed training content and took ownership, directing delivery for 955 colleagues in affected business areas.
  • Collaborated with previous Project Manager to develop knowledge to level where I was able to represent project and drive objectives, eventually being made Project Manager for £2.2m release.

Data Migration Co-Lead – Risk

Lloyds Banking Group
Edinburgh
02.2010 - 02.2012
  • Migration of thousands of collateral securities information from fated systems, to target Collateral Management System.
  • Accountable for migration of collateral information from paper documents, departmental spreadsheets and from fated Lloyds Banking Group systems, to target Collateral Management System.
  • This high-profile programme was undertaken across entire Wholesale division which included Corporate, Commercial, International and Markets business areas.
  • Key Change role with focus on planning, determining scope and ensuring consistency of data quality.
  • Key responsibilities included stakeholder management, understanding and communication of business requirements and ensuring delivery milestones were met whilst adhering to migration principles and delivering consistent data quality.
  • Successfully delivered on tasks within tight deadlines.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.

Education

Higher National Diploma - Business Administration, Management and Operations

City of Glasgow College
Glasgow, Glasgow City
01.1992 - 01.1994

Skills

  • PMO Design
  • PMO Operations
  • Team Development
  • Calm under pressure
  • Problem-solving
  • Communication skills
  • Team building
  • Strategic planning
  • Leadership
  • Programme development

Websites

Certification

  • IMD Inspirational Leadership
  • BCS Business Analysis Certified
  • P3O Certifications
  • APM Project Management Qualification

References

References available upon request.

Timeline

Head of Programme Management Office

CMS
01.2022 - 09.2025

Global Programme Senior Manager

CMS
08.2021 - Current

Lead Business Analyst

TSB Bank
01.2018 - 08.2021

Business Analyst

TSB Bank
08.2013 - 12.2017

Assistant Manager Programme Delivery / Project Manager

Lloyds Banking Group
02.2012 - 08.2013

Data Migration Co-Lead – Risk

Lloyds Banking Group
02.2010 - 02.2012

Higher National Diploma - Business Administration, Management and Operations

City of Glasgow College
01.1992 - 01.1994

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