Tracey White

Primary Care Pharmacy Technician
• Supported GP practices with medicines optimisation work, collaborating closely with GPs, nurses, pharmacists, practice managers, and other members of the healthcare team.
• Used EMIS Web and SystmOne daily to support patient care, carry out medication reviews, and assist with prescribing-related activity both within practices and remotely.
• Monitored prescribing incentive schemes and provided practices with regular updates on their progress against PrescQIPP, QIPP, and DiBBS targets.
• Helped identify opportunities to improve prescribing, reduce waste, and enhance patient safety through audits, quality improvement projects, and therapeutic switches.
• Built strong working relationships with GP practices, primary care teams, and wider healthcare organisations to support the delivery of high-quality patient care.
• Supported COVID-19 vaccination clinics after completing vaccination training, working alongside practice staff under Patient Specific Directions (PSDs).
• Carried out patient searches and reviewed prescribing data to identify patients who may benefit from medication changes, reviews, or follow-up appointments in line with local guidance.
• Used prescribing data to support practices in making cost-effective prescribing decisions while ensuring patient safety remained the priority.
• Worked proactively with multidisciplinary teams to deliver safe, effective, and patient-centred healthcare services.

As previous HMP experience

• Dispensed medicines under supervision, ensuring adherence to legal and safety guidelines.
• Completed administrative tasks diligently, increasing overall productivity in the pharmacy. Completing cell checks to ensure medication is being taken correctly then completing data sheets with results and IR1s if needed and also escalating to GPs.
• Achieved improved patient understanding by accurately explaining prescription details and potential side effects.
• Maintained clean work environment, promoting health and safety regulations compliance.
• Verified accuracy of prescriptions before dispensing, guaranteeing patient safety. Always checking patient ID against PMR before dispensing anything, checking correct patient medications and dose on PMR and using second checker to help with this process.
• Enhanced team collaboration by communicating effectively with colleagues and supervisors.
• Dealt with prescription queries, improving patient care quality.
• Updated patient records meticulously, safeguarding against errors or misinformation.
• Provided healthcare advice for minor ailments and conditions checking PMR for allergies and medication already been taken.
• Maintained proper drug storage procedures, registries and records for controlled drugs.
• Minimised wastage by tracking stock dates, checking patient boxes that the medication matches PMR and any changes have been updated for example a strength increase so making sure only the one on pmr is in the box and not both strengths to reduce any risks to patient.
• Communicated with prescribers to verify medication dosages, repeat prescription authorisation and patient information.
• Facilitated prescription transfer processes for patient convenience, checking they have the correct TTOs for when they are released or transfered.
• Stored drugs in line with temperature and security requirements recording twice daily fridge/room temperatures and escalating if out of range.
• Cleaned equipment and containers between use to avoid cross-contamination especially after using methasoft equipment and conicles for methadone.
• Maintained detailed patient records with lists of medications and key personal details, any alerts like similar names or known behaviours flash as a warning.
• Secured drugs against loss, tampering and misuse following correct protocols, checking patients are not concealing/diverting their medication
• Checked inbound pharmacy stock met quantities listed on delivery records from outside pharmacy.

• Regularly attended training programmes for continual professional development which included CPPE, GPHC events after work.
• Identified instances of over-prescribing drugs, helping curb potential abuse cases.
• Adhered strictly to legal and ethical guidelines whilst performing pharmaceutical duties for maintaining professional integrity for example gelatine capsules but patient records state vegan or patients have other ethical reasons listed.
• Supported patient care for better health outcomes, meticulously reviewing medication records.
• Facilitated smooth functioning of the pharmacy by efficiently managing administrative tasks, checking holiday rota or days off for staff did not leave us short staffed and unable to complete our daily tasks.
• Improved accuracy of dispensing processes vigilantly checking prescriptions against what has been dispensed and labelled and any alters/warnings/allergies on the marr sheets.
• Checked and verified prescriptions, contributing to reduced medication errors, making sure correct patient name label matches what is inside the bag.
• Liaised with GPs and pharmacist to clarify ambiguous prescriptions, enhancing patient safety.
• Collaborated with pharmacists to discuss potential medication interactions or contraindications, if prescribed amoxicillin but pmr state penicillin allergy.
• Managed confidential information securely adhering to data protection principles ensuring any personal information is shredded and protected from other customers view.
• Stored medicines in appropriate temperature-controlled conditions to maintain quality, checking fridges and recording temperatures.
• Partnered with clinical teams to understand particulars of orders and accurately fill medications, especially if the patients medication is currently out of stock and an alternative is needed.
• Assessed medication suitability through thorough medical history checks.

• Followed traffic laws meticulously to avoid accidents and fines.
• Demonstrated excellent customer service skills whilst interacting with clients at delivery points.
• Secured loads effectively to prevent damage during transit using chains, straps and ratchets depending on the type of load.
• Managed stress effectively during high-traffic situations or unexpected route changes.
• Worked flexible hours including weekends, holidays, and nights to meet business needs.
• Coordinated with warehouse staff for smooth loading and unloading operations.
• Operated HGVs according to UK road laws and regulations, guaranteeing safe use.
• Kept accurate driving hours records and complied with tachograph laws.
• Ensured delivery paperwork was accurately completed and processed after shifts.
• Conducted rigorous checks on oil, tyres, air lines, lights and equipment.
• Monitored vehicle performance and reported faults quickly to avoid vehicle downtime.
• Reacted calmly and appropriately in emergency situations.
• Employed defensive driving technique to anticipate potential dangers and avoid collisions especially in bad weather situations like snow and ice.

• Assisted in the dispensing of prescriptions to ensure customer satisfaction.
• Dispensed medications under supervision of pharmacist, ensuring safe practices at all times.
• Prioritised tasks effectively during busy periods, maintaining excellent level of service without disruptions or delays.
• Prepared labels for prescription bottles with meticulous attention to detail, reducing errors in medication distribution.
• Enhanced efficiency by organising medication shelves according to categories and expiry dates.
• Managed cash till accurately whilst handling transactions, minimising any financial discrepancies.
• Utilised comprehensive knowledge of over-the-counter medicines to provide accurate advice to customers.
• Conducted regular stock checks to maintain an accurate inventory system.
• Kept pharmacy counter and related areas clean, neat and organised.
• Answered telephones and provided information about order status, shop hours and pharmacy procedures.
• Answered questions and helped pharmacy customers locate desired items.
• Applied correct pricing structures and controls for pharmacy, POM and GSL products.