Tracey Walsh
Lisburn,Antrim
Summary
Detail-oriented professional with a strong foundation in active listening, basic computer literacy, and health and safety compliance. Demonstrates exceptional dependability, punctuality, and reliability, ensuring tasks are completed with time efficiency and attention to detail. Adept at basic math and resourcefulness, consistently contributing to a safe and productive work environment.
Overview
24
24
years of professional experience
6
6
years of post-secondary education
Work History
Online picker
Sainsbury's
Lisburn, Antrim and Newtownabbey
10.2011 - Current
- Escalated issues promptly to management, leading to quick resolution of problems.
- Maintained high standards of cleanliness in the warehouse through regular tidying up.
- Carried out routine housekeeping duties in warehouse environment for organised spaces and stock.
- Processed orders using handheld scanners with speed and precision.
- Enhanced team productivity by assisting colleagues during peak times.
- Updated product knowledge regularly, aiding in efficient item selection for orders.
- Accurately packed and picked high-volume orders in fast-paced environments.
- Demonstrated excellent organisational skills by keeping work area neat and orderly.
- Adhered to strict deadlines, managing competing tasks using time management abilities.
- Promptly picked items for timely delivery to customers.
- Ensured customer satisfaction by promptly picking and packing online orders.
- Communicated issues and incidents to supervisors, reducing backlogs with proactive responses.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
Domiciliary care assistant
Nursing and Caring Direct
Lisburn, Antrim and Newtownabbey
10.2001 - 08.2010
- Maintained client dignity and respect throughout dressing, showering and toileting.
- Maintained wheelchairs, walking frames, and hearing aids.
- Optimised user outcomes by ensuring care delivery was in line with care plans and individual wishes.
- Cooked meals to meet diverse dietary requirements.
- Operated hoists to move clients in and out of bed.
- Worked flexibly to adapt to changing needs of diverse clientele.
- Created positive relationships with clients through practical support and companionship, improving overall quality of life.
- Enhanced quality of life with engaging in meaningful conversations and activities.
On Board Cabin services
Seacat Scotland
Belfast, Antrim and Newtownabbey
02.2001 - 10.2001
- Prepared food and drinks as per company standards to maintain high quality service.
- Supported passengers through emergency scenarios for safe outcomes.
- Participated in regular training sessions to stay updated on industry regulations and safety measures.
- Assessed emergency equipment and first aid kits ahead of travel.
- Served foods and beverages based on passenger locations and ticket tiers.
Education
NVQ Level 1 - Childcare
Atlas Women's Project
Lisburn, Lisburn and Castlereagh 09.2010 - 03.2011
Computer Literacy and Information Technology - I.T
Lagan Valley Education Project
Lisburn, Lisburn and Castlereagh 09.2000 - 03.2001
1 year completed of BA hons Degree - Modern Languages
Polytechnic of Central London
City of London 09.1989 - 06.1990
A-Levels - English Literature, French and Political Studies
St Genevieve's High School
Belfast 09.1986 - 06.1988
GCSEs - English language, English Literature, French, Spanish, History, Religion and Maths
St Genevieve's High School
Belfast 09.1984 - 06.1986
Pitman's English Language Skills - English
St Genevieve's High School
Belfast 09.1985 - 06.1986
Skills
- Active listening
- Basic computer literacy
- Dependability
- Punctuality and reliability
- Time efficiency
- Attention to Detail
- Resourcefulness
- Basic math
- Health and Safety Compliance
Relevant Information
I am a mother to 3 children, my eldest was diagnosed ASD at the age of 3. I am familiar with the Secondary school curriculum as my eldest two have come through the system and are currently in Tertiary Level Education, My youngest is currently in year 12. My work experience in the Care sector and being a mother have taught me, patience, empathy, compassion, flexibility and managing my time resourcefully. Through my son I have experience of supporting a child with special needs.
Timeline
Online picker
Sainsbury's
10.2011 - Current
NVQ Level 1 - Childcare
Atlas Women's Project
09.2010 - 03.2011
Domiciliary care assistant
Nursing and Caring Direct
10.2001 - 08.2010
On Board Cabin services
Seacat Scotland
02.2001 - 10.2001
Computer Literacy and Information Technology - I.T
Lagan Valley Education Project
09.2000 - 03.2001
1 year completed of BA hons Degree - Modern Languages
Polytechnic of Central London
09.1989 - 06.1990
A-Levels - English Literature, French and Political Studies
St Genevieve's High School
09.1986 - 06.1988
Pitman's English Language Skills - English
St Genevieve's High School
09.1985 - 06.1986
GCSEs - English language, English Literature, French, Spanish, History, Religion and Maths
St Genevieve's High School
09.1984 - 06.1986
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