Tracey Tame
Didcot,Oxfordshire
Summary
Dedicated professional with a strong foundation in customer service and strategic planning, known for meticulous organisation and excellent telephone manner. Demonstrates exceptional interpersonal relations, empathetic understanding, and event coordination skills. Committed to delivering punctual and well-organised solutions, with a focus on enhancing client satisfaction through effective communication.
Overview
34
34
years of professional experience
1
1
year of post-secondary education
Work history
Receptionist
Ashdown Phillips & Partners
Milton Park, Oxfordshire
02.2024 - Current
- Providing streamlined communication by answering a high volume of calls on behalf of occupiers and businesses by routing calls accordingly and promptly forwarding messages if necessary.
- Taking pride in maintaining an organised reception area.
- Managing the post, parcels and all mail.
- Coordinating office supply orders to keep necessary materials available at all times.
- Delivering exceptional customer service at all times.
- Opening and closing of the centre.
- Running the meeting room and conference facility by; dealing with enquiries and checking availability.
- Managing catering requirements.
- Completing bookings, sending confirmations and finalising costs ready for billing. Dealing with chasing outstanding payments.
Accounts & Administration
K P Rayner Ltd
Bicester, Oxfordshire
01.2021 - 01.2024
- Running the office by carrying out day-to-day duties accurately and efficiently.
- Answering the phone and dealing with customer queries.
- Processing customer orders, and uploading delivery notes and invoices.
- Organising loan machines and laptops and coordinating the safe return.
- Processing and coordinating monthly care for a large number of customers.
- Diary management
Funeral Arranger
Midcounties Co-Operative
Cowley, Oxfordshire
04.2020 - 11.2020
- Answering calls and being first point of contact to bereaved relatives.
- Handling paperwork relating to death certificates, obituaries, and legal documents efficiently.
- Supporting and guiding families with selecting appropriate music selections.
- Providing comfort and reassurance to grieving families by offering empathetic support.
- Delivering compassion, empathy and understanding during a difficult time.
- Arranging orders of service.
- Working with tight deadlines.
- Maintaining a good relationship with families at all times.
Administrator
The Orders of St Johns Trust Care Trust
Didcot, Oxfordshire
10.2019 - 04.2020
- Providing support to the Home Manager and Senior Team in a wide range of administrative tasks.
- Answering the telephone in a timely manner and dealing with enquiries in a timely manner
- Handling sensitive information discreetly and maintaining confidentiality at all times as required by protocol.
- Providing support where needed to residents and families.
- Supporting with onboarding and keeping personal files current and up to date.
- Ensuring all staff are up to date with all training and keeping records up to date.
Veterinary Receptionist
Larkmead Vets
Didcot, Oxfordshire
03.2018 - 08.2019
- Providing a friendly, efficient and caring service to clients and their animals over the telephone and face to face.
- Scheduling appointments and taking messages for vets and nurses where necessary.
- Providing compassionate support to distressed pet owners, ensuring their comfort during visits.
- Taking payments and cashing up.
- Putting up various treatments and making sure this is recorded in the correct manner.
- Dealing with the Lifetime Care Club by way of advising and ensuring all details are completed correctly and updating the database.
- Enhanced overall clinic operation by coordinating schedules of vets, nurses, and other support staff.
- Contributing to the efficient running of the practice by helping with general cleaning duties.
- Promoting health protocols for pets by distributing relevant pamphlets and brochures to visiting pet owners.
Medical Receptionist
Wallingford Medical Practice
Wallingford, Oxfordshire
01.2016 - 03.2018
- Answering calls and dealing with an extremely busy switchboard, booking and cancelling appointments.
- Liasing and assisting GPs, Nurses, Health Visitors and Midwives and dealing with any admin requests.
- Protecting patient confidentiality with strict adherence to data protection regulations.
- Maintaining a clean reception area to promote a positive clinic environment.
- Providing empathetic customer service during stressful medical situations.
- Handling sensitive information discreetly.
- Updating patient medical records.
- Welcoming patients with kindness.
- Organising and assessing urgency of home visit requests.
- Keeping reception and waiting areas neat and clean to make patients feel welcome and comfortable.
Group Membership Collections Administrator
Soll Leisure - Park Club
Milton Park, Oxfordshire
08.2014 - 05.2015
- Managing membership database.
- Ensuring all payments are made and up to date.
- Making sure all cancellations are within contract terms and working with external partners to manage debt collections.
- Dealing with difficult members and ensuring contract terms are adhered to.
- Investigating why members are leaving and sending satisfaction surveys.
- Dealing with membership complaints in a calm and assertive manner, using negotiations skills where necessary.
Clinical Support Worker
Oxford University Hospitals NHS Foundation Trust
Oxford, Oxfordshire
10.2012 - 05.2014
- Supporting nursing staff, with patient care.
- Maintaining privacy and dignity at all times
- Assisting in the care of dying patients, providing emotional support to families.
- Keeping all areas clean and well stocked.
- Preparing patients for theatre.
- Ensuring the highest level of care and compassion at all times.
Critical Care Physiotherapy Assistant
Oxford University Hospitals NHS Foundation Trust
, Oxfordshire
04.2011 - 10.2012
- Assisting Physiotherapists with the successful implementation of treatment plans.
- Assisting in organising group exercise classes promoting healthy lifestyle habits amongst patients post ITU admission.
- Working on effective communication between patients and Physiotherapists.
- Maintaining patient records.
- Assisting with rehabilitation of critically ill patients, providing holistic treatment without direct supervision.
- Providing emotional support where needed to families.
Maternity Care Assistant
Oxford University Hospitals NHS Foundation Trust
Oxford, Oxfordshire
06.2009 - 04.2011
- Working on Level 7 which is a complex ward for new mums needing more complex care.
- Providing a supportive environment for new mums and their babies
- Dealing with and supporting bereaved families.
- Working as part of a team with the Drs, Nurses and Midwives, offering assistance when needed.
Maternity Care Assistant
Oxford Health NHS Foundation Trust
Wallingford, Oxfordshire
04.2002 - 09.2004
- Taking calls from mums in labour and advising accordingly
- Assisting midwives with various procedures, assisting with clinics and taking notes.
- Assisting when needed during births.
- Assisting new mums with the care of their newborn, assisting with breastfeeding, and transition into parenthood.
Sales Support Administrator
Friends Provident
Milton Park, Oxfordshire
02.1994 - 10.1997
- Providing admin support to 10 financial advisors.
- Diary management.
- Client support.
Customer Service Admistrator
Guardsman UK Ltd
Abingdon, Oxfordshire
10.1991 - 02.1994
- Carrying out day-to-day admin duties accurately and efficiently.
- Dealing with customer complaints, logging detailed information and providing a satisfactory resolution.
- Successfully delivering on tasks within tight deadlines.
- Diary management.
Education
NVQ Level 2 - Business
Oxford College of Further Edcuation
Oxford 09.1990 - 05.1991
Skills
- Customer Service
- Strategic planning
- Data Entry
- Event coordination
- Punctual
- Excellent telephone manner
- Meticulous and organised
- Interpersonal relations
- Empathetic and understanding
- Well organised
Timeline
Receptionist
Ashdown Phillips & Partners
02.2024 - Current
Accounts & Administration
K P Rayner Ltd
01.2021 - 01.2024
Funeral Arranger
Midcounties Co-Operative
04.2020 - 11.2020
Administrator
The Orders of St Johns Trust Care Trust
10.2019 - 04.2020
Veterinary Receptionist
Larkmead Vets
03.2018 - 08.2019
Medical Receptionist
Wallingford Medical Practice
01.2016 - 03.2018
Group Membership Collections Administrator
Soll Leisure - Park Club
08.2014 - 05.2015
Clinical Support Worker
Oxford University Hospitals NHS Foundation Trust
10.2012 - 05.2014
Critical Care Physiotherapy Assistant
Oxford University Hospitals NHS Foundation Trust
04.2011 - 10.2012
Maternity Care Assistant
Oxford University Hospitals NHS Foundation Trust
06.2009 - 04.2011
Maternity Care Assistant
Oxford Health NHS Foundation Trust
04.2002 - 09.2004
Sales Support Administrator
Friends Provident
02.1994 - 10.1997
Customer Service Admistrator
Guardsman UK Ltd
10.1991 - 02.1994
NVQ Level 2 - Business
Oxford College of Further Edcuation
09.1990 - 05.1991
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