Tracey Spink
London,London
Overview
19
19
years of professional experience
Work History
Personal Assistant to Sales Manager
The Water Monopoly
London, London
11.2022 - Current
- Facilitated accurate quotations for sales manager using Excel spreadsheets to streamline processes and enhance efficiency.
- Assisted in managing diaries for various team members.
Coordinated meeting schedules to ensure availability.
Supported communication of appointments and updates effectively. - Accelerated sales growth through strategic customer engagement and relationship management.
- Engaged with customers through phone and face-to-face interactions to ensure satisfaction and address concerns.
- Achieved sales targets by cultivating relationships with UK-based and international clients.
- Generate proforma invoices to ensure accurate billing and facilitate prompt payments.
- Resolved customer queries using active listening and problem-solving skills.
- Assisted customers in finding products, offering detailed information to increase sales and enhance shopping experience.
- Shared new products and promotions with customer to encourage sales.
PA to Managing Director
3 Minute Mile
London
06.2021 - 06.2022
- Managed office correspondence through efficient handling of emails, phone calls, and mail.
- Assisted in overseeing daily office functions.
Coordinated meetings and organised appointments for efficient operations.
Supported team members in maintaining smooth business processes. - Managed incoming calls and correspondence, ensuring timely responses to enquiries that enhanced company communication.
- Handled sensitive information with discretion, ensuring compliance with data protection regulations and company policies.
- Monitored emails and correspondence, prioritising and responding on behalf of the executive to streamline workflow.
- Acted as the first point of contact for the executive, screening calls and visitors to manage access and protect time.
- Organised and facilitated board meetings, including preparing agendas, taking minutes, and following up on action points to support decision-making processes.
Office Manager
SSB Solicitors
London, London
03.2020 - 04.2021
- Managed daily office operations, coordinated meetings, and scheduled appointments for seamless business functionality.
- Managed office correspondence, including emails, phone calls and mail, efficiently and promptly.
- Handled incoming calls and correspondence, providing timely responses to enquiries and bolstering company communication.
- Coordinated fast, accurate clerical work for forms, files and general data entry.
- Delegated office administration tasks for smooth front-of-house management.
- Maintained strict confidentiality and discretion when processing sensitive data and information.
- Delivered comprehensive administrative support to senior management, aiding in decision-making processes and project management.
- Maintained excellent team relationships by proactively helping others with complex problem-solving tasks.
- Interviewed and hired staff based on job and team fit.
- Coordinated diaries, scheduled meetings, and arranged travel itineraries for senior management to optimise time management.
- Monitored email inboxes, prioritised messages, and facilitated communication between departments and external stakeholders.
- Supervised front desk operations, greeting visitors and directing them to appropriate departments or individuals.
- Ordered cost-efficient office supplies and stationery to meet operational requirements.
- Processed invoices, prepared financial reports, and conducted bank reconciliations to support the finance department.
Office Manager
3 Minute Mile
London, London
11.2014 - 01.2020
- Coordinated fast, accurate clerical work for forms, files and general data entry.
- Delegated office administration tasks for smooth front-of-house management.
- Maintained strict confidentiality and discretion when processing sensitive data and information.
- Delivered comprehensive administrative support to senior management, aiding in decision-making processes and project management.
- Maintained excellent team relationships by proactively helping others with complex problem-solving tasks.
- Managed office supplies inventory, restocked items and negotiated with suppliers for cost-effective procurement.
- Oversaw effective file management to keep office records up-to-date.
Facilities Coordinator
EMC computers
London, London
09.2007 - 11.2014
- Coordinated with external contractors for specialised maintenance tasks, overseeing quality and timeliness.
- Monitored building security systems and procedures, collaborating with security personnel to guarantee employee safety.
- Facilitated communication between departments regarding facility-related issues, fostering a collaborative work environment.
- Sourced vendors and suppliers for business needs and negotiated terms for optimum service delivery.
Education
Cardinal Wiseman
Greenford, EALSkills
- Customer relationship management
- Diary management
- Quotation facilitation
- Data entry
Timeline
Personal Assistant to Sales Manager
The Water Monopoly
11.2022 - Current
PA to Managing Director
3 Minute Mile
06.2021 - 06.2022
Office Manager
SSB Solicitors
03.2020 - 04.2021
Office Manager
3 Minute Mile
11.2014 - 01.2020
Facilities Coordinator
EMC computers
09.2007 - 11.2014
Cardinal Wiseman