Tracey Smith
Accrington,Lancashire
Summary
A dedicated and reliable professional known for punctuality and a positive attitude. Excels in both team environments and independent roles, consistently going above and beyond expectations. Demonstrates patience and calmness under pressure, with a trustworthy nature complemented by a good sense of humour and a bubbly personality.
Overview
20
20
years of professional experience
5
5
years of post-secondary education
Work history
Teaching assistant
Cidari Education
Blackburn, Blackburn with Darwen
04.2022 - Current
- Ensured safety of pupils during extracurricular activities for an accident-free environment.
- Encouraged pupil autonomy through guided independent study initiatives.
- Led small group sessions for enhanced focus on challenging topics.
- Participated in teacher-parent conferences regarding students' progress or problems.
- Assisted in conducting assessments to determine student understanding of subjects.
- Supervised students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips providing safe, supportive environment.
- Maintained up-to-date records of pupil progress, tracking individual development effectively.
- Liaised between teachers and parents, maintaining open lines of communication.
- Supported classroom teacher with behaviour management, promoting a positive learning environment.
- Managed administrative tasks, aiding smooth running of the class.
School Kitchen Assistant
Lancashire County Council
Oswaldtwistle, Lancashire
01.2015 - 08.2016
- Cleaned utensils and equipment to maintain hygiene standards.
- Prepped ingredients prior to cooking for more efficient service times.
- Utilised knife skills, improving precision and reducing waste.
- Maintained refrigerator temperature logs, ensuring food safety regulations were met.
- Handled all foods, storage and cleaning activities in accordance with sanitary procedures.
- Improved kitchen flow by maintaining a clean and organised workspace.
- Managed time effectively during busy periods for optimal productivity.
- Delivered excellent customer service with understanding dietary requirements.
- Followed strict hygiene practices, providing a sanitary kitchen environment.
- Supported chefs by doing daily tasks promptly.
- Followed health and safety guidelines, ensuring a safe work environment.
- Ensured smooth service with effective communication skills.
- Multi-tasked efficiently to meet strict deadlines.
- Used kitchen equipment as instructed and to safety protocols.
- Assisted in food preparation for enhanced meal quality.
- Cooperated well with kitchen teams, improving workflow and raising working standards.
- Reported any damaged or faulty equipment to the manager.
Retail store assistant
Asda
Accrington, Lancashire
09.2008 - 08.2012
- Resolved customer complaints promptly, fostering loyalty and trust.
- Implemented promotional displays to boost product visibility.
- Ensured optimal product display for increased sales.
- Assisted customers with queries, leading to positive feedback.
- Replenished shelves frequently ensuring availability of products at all times.
- Conducted cash handling duties, ensuring correct transactions.
- Done daily housekeeping duties maintaining an inviting atmosphere.
- Engaged in visual merchandising tasks, improving overall aesthetics.
- Monitored dressing rooms whilst upholding company policies and procedures.
- Worked as part of a team to meet targets.
- Achieved customer satisfaction by providing excellent service.
- Maintained clean, orderly shop floor to ensure pleasant shopping environment.
- Processed returns and exchanges efficiently, ensuring customer satisfaction.
- Organised stock room effectively for easy accessibility of products.
- Managed till operations accurately to prevent discrepancies.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Operated cash registers with accuracy and processed cash and card transactions.
- Built lasting relationships with clients through customer service interactions.
- Assisted customers in locating specific items to boost satisfaction.
- Followed company procedures and guidelines for smooth retail operations.
- Took interest in customers' needs and concerns to provide throughtful advice and product recommendations.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Updated product labelling and pricing to reflect discounts and offers.
- Went above and beyond by helping customers to locate stock, making bespoke orders where possible.
Canteen Catering Assistant
Hansons
Accrington, Lancashire
03.2006 - 08.2008
- Ensured freshness of ingredients by properly storing them according to food hygiene standards.
- Prepared high-quality meals for customer satisfaction.
- Demonstrated knowledge of dietary restrictions by preparing suitable alternatives as needed.
- Adhered to portion control guidelines whilst serving meals, maintaining cost effectiveness.
- Handled cash transactions with customers, maintaining integrity and accuracy at all times.
- Executed food preparation tasks efficiently to meet dining deadlines.
- Implemented hygiene protocols throughout daily duties ensuring safe food handling.
- Provided excellent customer service, ensuring guest satisfaction.
- Enhanced customer experience by promptly addressing queries and complaints.
- Upheld presentation standards by arranging food items attractively on serving trays and tables.
- Maintained cleanliness of kitchen area to ensure health and safety regulations were met.
Education
GCSEs - Maths - C, English - C
Rhyddings County High School
Oswaldtwistle, Lancashire 09.1982 - 06.1987
Skills
Reliable and punctual
I work well within a team, as well as, on my own initiative
Always wear a smile
To always go above and beyond
Patient and calm under pressure
Trustworthy
Good sense of humour and a bubbly personality
Affiliations
- Reading
- Strategic puzzles
- Dining out andsocialising
Timeline
Teaching assistant
Cidari Education
04.2022 - Current
School Kitchen Assistant
Lancashire County Council
01.2015 - 08.2016
Retail store assistant
Asda
09.2008 - 08.2012
Canteen Catering Assistant
Hansons
03.2006 - 08.2008
GCSEs - Maths - C, English - C
Rhyddings County High School
09.1982 - 06.1987
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