Tracey Sautereau
Telford,shr
Summary
Driven professional with strong background in leadership, coupled with excellent communication skills. Offering strong interpersonal and conflict resolution skills, with solid foundation in case management. Knowledgeable about risk assessment, rehabilitation strategies, and fostering positive behavioural change. Ready to use and develop communication, problem-solving, and organisational skills in Deputy Head role.
Overview
19
19
years of professional experience
9
9
years of post-secondary education
Work History
Senior Probation Officer
HMPPS
Wolverhampton, West Midlands
11.2023 - Current
- Led multi-disciplinary meetings, improving communication between stakeholders.
- Strengthened inter-agency collaboration to streamline service provision for offenders.
- SPO lead for Integrated Offender Management, Electronic Monitoring, Foreign National Offender, TACT &OMIC.
- Completed duties to deliver on targets with accuracy and efficiency.
- Provided consistent leadership to maintain high levels of team performance and satisfaction.
- Executed robust performance tracking methodologies, ensuring constant progress tracking towards set goals.
- Fostered a positive work environment through effective communication and conflict resolution tactics.
- Led teams to achieve business objectives on time and within budget constraints.
- Ensured teams adherence to company policies, resulting in fewer discrepancies and conflicts.
- Conducted performance evaluations, enhancing individual employee development.
- Achieved higher team efficiency with regular training and mentoring sessions.
- Collaborated with team to achieve organisational goals.
- Maintained team compliance with all legal statutes, policies and procedures.
- Established strong professional relationships with key stakeholders.
- Resolved performance management issues to maintain service quality.
- Identified training needs through regular performance evaluations.
- Assisted with recruitment duties, screening applications and forwarding top candidates to senior recruitment staff.
Head of Offender Management
HMPPS
HMP Stafford , Staffordshire
03.2023 - 11.2023
- Led multi-disciplinary meetings, improving communication between stakeholders.
- Strengthened inter-agency collaboration to streamline service provision for offenders.
- Completed duties to deliver on targets with accuracy and efficiency.
- Provided consistent leadership to maintain high levels of team performance and satisfaction.
- Executed robust performance tracking methodologies, ensuring constant progress tracking towards set goals.
- Fostered a positive work environment through effective communication and conflict resolution tactics.
- Led teams to achieve business objectives on time and within budget constraints.
- Assisted in grievance procedures to resolve workplace conflicts swiftly.
- Ensured teams adherence to company policies, resulting in fewer discrepancies and conflicts.
- Conducted performance evaluations, enhancing individual employee development.
- Achieved higher team efficiency with regular training and mentoring sessions.
- Collaborated with team to achieve organisational goals.
- Maintained team compliance with all legal statutes, policies and procedures.
- Established strong professional relationships with key stakeholders.
- Enforced compliance with relevant legislation and internal policies and procedures.
Probation Officer
HMPPS
Market Drayton, Shropshire
03.2018 - 03.2023
- Maintained organised offender records and documentation in compliance with department and legal standards.
- Conducted risk assessments to facilitate safe community reentry.
- Created and maintained parole hearing information to keep leadership up-to-date on offender status.
- Screened offender referrals and completed intake interviews and paperwork.
- Offered crisis intervention services during emergencies or stressful situations.
- Referred clients to supportive resources such as substance abuse treatment programs, enhancing their recovery journey.
- Partnered with external support networks to deliver holistic client care.
- Determined appropriate supervision levels by conducting risk and needs assessments.
- Responded proactively to changing circumstances for optimised service user care.
- Evaluated people on probation to determine best course of rehabilitation.
- Produces progress reports, providing updates on probationer's status and behaviour change.
- Attended regular training and supervision workshops for improved service user support.
- Consulted with multidisciplinary team of professionals to optimise treatment plans for complex cases.
- Produced parole administration documents with 100% accuracy.
- Maintained compliance with all legal statutes, policies and procedures.
- Collaborated with senior leadership during decision-making processes and created thorough offender reports for corrective action planning.
- Monitored service user progress, escalating concerns for swift resolution.
Deputy Manager
Wagamama
High Wycombe, Buckinghamshire
06.2008 - 06.2010
- Coordinated with different departments, ensuring seamless communication flow.
- Created weekly performance reports, analysing and interpreting data to improve day-to-day business operations.
- Streamlined administrative functions to enhance efficiency.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Innovated promotional strategies, raised brand awareness in local community.
- Collaborated with kitchen staff to ensure timely delivery of orders, reduced customer waiting time.
- Encouraged feedback from restaurant customers, using insights to implement positive process changes.
- Maintained high standards of cleanliness within the restaurant premises, upheld reputation of establishment.
- Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.
- Reconciled cash and credit card transactions to maintain accurate records.
- Analysed operations to improve restaurant efficiency and service levels.
- Allocated resources to properly staff shifts and maintain adequate service levels across all restaurant areas.
- Led by example in providing customers with attentive, professional restaurant service.
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
- Managed daily operations for smooth restaurant functioning.
- Oversaw budgeting and financial planning, maintained profitable margins whilst ensuring top-notch service quality.
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
- Monitored stock levels regularly; minimised waste and over-ordering incidents.
- Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
- Tracked key performance indicators on a weekly basis; identified areas needing improvement.
- Recruited and trained high-performing team members to deliver faultless customer care.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
Deputy Manager
Laurel Pub Company
High Wycombe, Buckinghamshire
04.2006 - 06.2008
- Prepared rotas to achieve stable coverage while minimising payroll costs.
- Conducted regular team meetings, fostering better communication among staff members.
- Oversaw daily cash handling procedures to ensure financial integrity.
- Monitored bar inventory regularly, preventing shortages during peak hours.
- Provided comprehensive training to new staff members, improving service quality.
- Adhered to licensing laws, preventing legal complications.
- Improved pub ambiance with regular maintenance and cleaning tasks.
- Enhanced customer satisfaction by ensuring prompt and professional service delivery.
- Dealt with vendor relationships, securing optimal supply deals.
- Led by example in providing customers with attentive, professional service.
- Used conflict resolution skills for peaceful dispute settlements amongst patrons.
- Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
- Built loyal customer base by creating welcoming environment with top quality service.
- Generated Key Performance Indicator reporting to drive better performance.
- Managed on-site evaluations, internal audits and customer surveys.
- Completed opening and closing procedures, from product replenishment to budget control.
Education
Graduate Diploma - Community Justice
De Montfort University
Leicester 04.2018 - 04.2019
Bachelor of Arts - Crime, Deviance and Society
Staffordshire University
Stoke-on-Trent 09.2009 - 06.2013
GCSEs - English, Math, Double Science, English Literature, History, German, Sport Science & Food studies
Hayes Manor
Hayes, Hillingdon 09.1995 - 04.2000
Skills
- Proactive approach
- Resilience to challenging situations
- Decision making
- Stakeholder engagement
- Quality Assurance
Timeline
Senior Probation Officer
HMPPS
11.2023 - Current
Head of Offender Management
HMPPS
03.2023 - 11.2023
Graduate Diploma - Community Justice
De Montfort University
04.2018 - 04.2019
Probation Officer
HMPPS
03.2018 - 03.2023
Bachelor of Arts - Crime, Deviance and Society
Staffordshire University
09.2009 - 06.2013
Deputy Manager
Wagamama
06.2008 - 06.2010
Deputy Manager
Laurel Pub Company
04.2006 - 06.2008
GCSEs - English, Math, Double Science, English Literature, History, German, Sport Science & Food studies
Hayes Manor
09.1995 - 04.2000
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