Tracey Roper

Provided person centred care to residents in a residential setting.

Supported Dignity, Privacy and emotional well being.

Follow care plans, health and safety and infection control procedures.

Communicate effectively with colleagues and health care professionals.

Mandatory training taken through out the role

Provided domiciliary care support to clients within home environments.

Assisted clients with personal care, mobility, and daily living activities.

Maintained detailed records and upheld confidentiality protocols.

Established trusting relationships through empathetic and compassionate communication.

Regularly took mandatory training, followed care plans understands the safeguarding principles

Assisted in upholding health and safety standards and food hygiene in workplace through on-the-job training.

Facilitated preparation of customer orders and supported sales processes.

Contributed to food preparation cleaning tasks and aided in stocktaking at end of shifts.

Provided constant quality care in a home setting.

Followed specific care routines and hygiene standards.

Demonstrated reliability and flexibility across the clients needs. worked with health professionals at the home setting and hospital appointments.

Demonstrated reliability and time management to work with clients needs.

Assisted with shelf stacking and product facing to maintain store presentation.

Supported health and safety compliance at all times.

Handled fresh produce management, ensuring correct rotation and storage of items.

Operated tills, providing face-to-face customer service and processing transactions.

Addressed customer enquiries, refunds, and complaints to enhance satisfaction.

Served as an in-store first aider, responding to customer and staff injuries during shifts.

Participated in team communication activities and developed written skills.

Engaged in regular training sessions both in-store and externally.

Assisted elderly residents in a residential environment.

Provided emotional and physical support to residents with complex needs.

Ensured a safe and calm living environment.

Maintained accurate daily logs of resident activities.

Organised recreational activities for improved social interaction.

Supported residents on days out and holidays while respecting dignity and privacy.

Completed mandatory training throughout employment.

Changed bed linens and cleaned living areas to uphold a healthy living space.