Tracey Rock
Preston,Lancashire
Summary
Dedicated and personable barista with over five years of experience in busy café and hospitality environments. Skilled in specialty coffee preparation, including espresso extraction and free-pour latte art designs such as swans, tulips, rosettas and palm trees. Experienced in delivering exceptional customer service, building positive customer relationships, handling cash and operating POS systems in fast-paced settings. Committed to maintaining high standards of food hygiene, safety and professionalism while working effectively under pressure. A reliable team player with strong communication and organisational skills. Currently studying Dentistry and seeking a flexible role within a welcoming coffee-focused environment.
Overview
8
8
years of professional experience
Work history
Barista / Waitress
Mint Agency and Indeed Flex
2021.09 - Current
- Mastered latte art techniques to enhance presentation of drinks and delight customers.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Demonstrated skills in espresso extraction and latte art to deliver great service
- Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.
Patient coordinator & Trainee Dental Nurse
Deansgate Dental Practice
2023.11 - 2025.05
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Greeted guests warmly upon arrival, creating a positive first impression of the organisation..
- Applied positive customer service approach to increase satisfaction levels.
- Streamlined patient flow by efficiently scheduling appointments.
- Supported dentists during procedures, resulting in increased efficiency.
Barista
Sugar Junction
Manchester
2023.07 - 2023.12
- Mastered latte art for visually appealing beverages serving 150+ coffees per shift while maintaining quality and speed of service.
Barista
Thairish Café
Manchester
2018.09 - 2020.01
Education
Bachelor of Dental Surgery (BDS) -
University of Central Lancashire (UCLan)
Preston, Lancashire 09/2025 -
Bsc (Hons) Biomedical Sciences -
University of Sunderland
Sunderland 09/2020 - 06/2023
A Levels - Biology, Chemistry, Mathematics
GCSEs - English Language, Mathematics, Dutch, Combined Science
Skills
- Latte art (swans, rosettas, tulips and hearts)
- Specialty coffee preparation
- Espresso extraction and grinder calibration
- Customer service and relationship building
- Cash handling and POS systems
- Food hygiene and safety
- Teamwork and collaboration
- Time management and organisation
- First Aid and CPR
- Reservation and booking systems
- Working effectively under pressure
REFERENCES
Available upon request
ADDITIONAL INFORMATION
- Qualified First Aider
- Native Dutch speaker
- Full right to work in the UK
Languages
Dutch
Native
Timeline
Patient coordinator & Trainee Dental Nurse
Deansgate Dental Practice
2023.11 - 2025.05
Barista
Sugar Junction
2023.07 - 2023.12
Barista / Waitress
Mint Agency and Indeed Flex
2021.09 - Current
Barista
Thairish Café
2018.09 - 2020.01
GCSEs - English Language, Mathematics, Dutch, Combined Science
A Levels - Biology, Chemistry, Mathematics
Bsc (Hons) Biomedical Sciences -
University of Sunderland
09/2020 - 06/2023
Bachelor of Dental Surgery (BDS) -
University of Central Lancashire (UCLan)
09/2025 -