Tracey Roach

• Executed daily tasks with precision and effectiveness.
• Adapted to new skills, enhancing overall productivity and workflow.
• Completed tasks within tight deadlines.

Demonstrated kindness and respect towards colleagues, offering assistance as needed.

• Utilised customer service skills in front-of-house operations.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Supported team by demonstrating respect and willingness to help.
• Worked flexible hours, covering nights, weekends and bank holidays.
• Consistently arrived at work on time and ready to start immediately.
• Offered friendly, efficient customer service and handled challenging situations with ease.
• Increased customer satisfaction by resolving issues.

• My Role whilst working for the Coventry Building Society required me to meet and greet external visitors.
• Most of my work roles within my department required me to communicate with customers via telephone and written correspondence.
• Logged customer complaints accurately, expedited corrective actions effectively.
• I attended to pressing customer issues, ensuring repeat business.
• My role required high levels of trust and confidence.
• I am also Call Centre trained and hold a Level 2 in National Vocational Qualification ( NVQ)