I enjoy a wide variety of interests, including attending training courses, the study and psychology of the criminal mind, playing golf, going fishing, wood carving and joinery, helping within the community
Tracey Rhodes-Muir
Glasgow,east Dunbartonshire
Summary
Demonstrated meticulous organization and strong work ethic in supporting a diverse portfolio of services across Scotland and England. Utilized blended learning approaches, including Teams, Zoom, and face-to-face training, to deliver both mandatory and bespoke training programs. Collaborated with HR and recruitment to align training outcomes with organizational KPIs, while monitoring and analyzing learning effectiveness. Developed progression pathways that enhanced staff retention and supported professional qualifications, fostering strong relationships with external providers and stakeholders.
Overview
39
39
years of professional experience
Work History
Learning and Development manager
Pebbles Care
01.2020 - Current
- Coordinator of training events throughout Scotland.
- Responsible for designing, developing staff's Induction training materials.
- Responsible for the management of LMS, along with technological learning systems.
- To support with staff’s induction processes.
- Responsible for monitoring, analysing, and evaluating training courses.
- Responsible for designing, analysing customer feedback, and participation.
- To liaise and work closely with external training providers.
Resident Experience Facilitator
Four Seasons Healthcare
01.2013 - 01.2020
- Coordinator of training events throughout Scotland, England, and Wales.
- Responsible for designing, developing staff's Induction training materials.
- Responsible for designing, developing training materials, along with technological learning systems.
- To support with staff induction processes.
- Responsible for monitoring, analysing, and evaluating quality via audits along with observations within the home setting.
- Responsible for designing, analysing customer feedback and participation.
- Organising the roll out of training events across Scotland, England and Wales.
- The lead Dementia Ambassador (SSSC Promoting Excellence Framework) FSHC.
- To liaise with professional agencies (Care Inspectorate, SSSC and NES).
Regional Care Consultant
Saga Homecare
01.2010 - 01.2013
- Responsible for working in a field-based manner with a target approach.
- Maintaining and expanding, also developing the SAGA brand and services.
- Establishing excellent customer and professional service relationships.
- Experience in setting up care plans and financial support.
- Responsible for training staff and keeping them up to date with new protocols.
- Liaising with other professional agencies.
Health and Social care SVQ assessor
JHP Training
01.2007 - 01.2010
- Observing and assessing clients in their work setting.
- Adapting training and knowledge-based skills to SVQ level 4.
- Reading reflective accounts and marking candidates' work.
- Updating and maintaining candidates’ progress.
- Setting candidates' work to time scale and checking progress.
- Retaining excellent knowledge of health and social care standards.
Senior Support Worker
The Richmond Fellowship of Scotland
01.2004 - 01.2008
- Responsible for managing and maintaining support within separate services.
- Supporting clients' complex health issues including learning, challenging behaviour, and dementia.
- Liaising with professional agencies and families.
- Managing staff and having regular appraisals.
- Organising staff rotas, annual leave and sickness.
- Risk assessments.
- Managing clients’ records.
Care Assistant
Craegmoor Healthcare
01.2003 - 01.2004
- Responsible for supporting individuals in a residential setting.
- Supporting clients' complex health issues including learning, challenging behaviour, and dementia.
- Liaising with professional agencies and families.
- Supporting residents and families at end of life.
- Keeping clients' records.
Royal Military Police
HM Forces
01.1990 - 01.2003
- Employed as a police officer for both military personnel and civilians.
- To deal with a variety of police incidents.
- Supporting relatives and members of the public during sensitive situations.
- Assessment and control of incidents including vehicle and mechanical accidents.
- Supportive role in worldwide operational tours.
Shop Fitter / Wood Machinist
Baxter Fell Northfleet shopfitters
01.1987 - 01.1990
- To construct shop fittings.
- To design shop fittings.
- To use various wood machinery.
- To stock take and order materials.
Education
Emergency First Aid Trainer -
01.2023
CIPD Level 5 Learning and Development -
01.2022
McMillan Foundations in Palliative care -
01.2018
Cognitive stimulation Therapy for Dementia -
01.2018
Awareness of Mental Health -
01.2016
SVQ 3, SCQF Level 7 PDA in Dementia Care -
01.2016
Talking Mats training -
01.2016
Makaton Beginners language communication -
01.2016
SVQ 4, SCQF Level 9 Learning and Development -
01.2014
Dementia Care mapping -
01.2013
A1, SVQ health and social care Assessors Award -
01.2010
Skills
- Supervisory/management experience
- Customer service
- Development and design of training presentations
- Meeting deadlines
- Compiling and implementing reports
- Compilation of training matrix
- Highly motivated
- Excellent work ethic
- Professionalism
- Excellent interpersonal skills
- Reliable
- Punctual
- Flexible
- Adaptable
- Excellent administration skills
- Excellent IT skills
Personal Information
Hobbies: I enjoy a wide variety of interests including attending training courses, the study and psychology of the criminal mind, playing golf, going fishing, wood carving and joinery, helping within the community. I also enjoy spending time socialising with family and friends, walking my dogs, an avid reader of educational subjects.
Custom Section
- Adults with Incapacity
- Health and safety
- RIDDOR
- Moving and Handling
- Basic Life Support
- Anti-bribery and corruption
- Fire Safety
- Food Safety
- First Aid Awareness
- Infection Control
- Information Governance (GDPR)
- Safeguarding Adults
- Safeguarding Children
- Self-Harming behaviours
- Epilepsy Awareness
- COSHH
- Knife crime
- Child Criminal and Sexual Exploitation
References
Available on request
Interests
Timeline
Learning and Development manager
Pebbles Care
01.2020 - Current
Resident Experience Facilitator
Four Seasons Healthcare
01.2013 - 01.2020
Regional Care Consultant
Saga Homecare
01.2010 - 01.2013
Health and Social care SVQ assessor
JHP Training
01.2007 - 01.2010
Senior Support Worker
The Richmond Fellowship of Scotland
01.2004 - 01.2008
Care Assistant
Craegmoor Healthcare
01.2003 - 01.2004
Royal Military Police
HM Forces
01.1990 - 01.2003
Shop Fitter / Wood Machinist
Baxter Fell Northfleet shopfitters
01.1987 - 01.1990