Summary
Overview
Work history
Skills
Affiliations
Timeline
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Tracey Ransome

Rayleigh,England

Summary

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Overview

25
25
years of professional experience

Work history

Service resource manager

C2C rail limited
Shoeburyness
06.2016 - 06.2020
  • Introduced operational and administrative procedures to uphold integrity of current processes.
  • Directed daily operations to achieve maximum output and reduce costs.
  • Established operational and administrative procedures and enforced controls.
  • Coordinated dispatching of transport vehicles distributing goods across [Location].

Train driver

C2C rail
Shoeburyness
02.2000 - 06.2016
  • Adhered to relevant safety, operational and communication regulations.
  • Maintained focus and situational awareness of conditions on train networks to guarantee smooth train operations.
  • Maintained concentration and tolerated seated position for extended periods of time.
  • Reacted to signals and observed indicator gauges to adapt to constantly changing driving conditions.
  • Remained calm and followed procedure in stressful situations.
  • Provided updates, notices and announcements to passengers using tannoy system.
  • Provided clear updates of delays and route changes to passengers and on-board staff.
  • Kept trains running to schedule to prevent service disruption or delays.
  • Absorbed and retained knowledge of rules, regulations and operating notices for maintaining smooth train operations.
  • Interpreted signalling instructions with zero error rate.
  • Responded quickly to updates throughout shift to guarantee safe operations and scheduling of trains.
  • Observed signals applicable to train movements and reported irregularities to signalmen.
  • Executed recovery of automated train systems in emergency cases.
  • Monitored and moderated train speed to guarantee safe travel.
  • Followed strict timetables to operate trains from stations and depots to specified destinations.
  • Minimised delays to travelling passengers by promptly reporting defects to engineers.
  • Remained alert to identify and react to track hazards, preventing accidents and collisions.
  • Responded to service faults and failures by reporting to control room.
  • Assisted passengers with luggage and provided friendly service to achieve customer satisfaction.
  • Shunted inbound and outbound loads for quick attachments, detachments and transfers.
  • Exchanged information with other drivers, station guards and security officers to maintain cohesive services.
  • Facilitated safe transportation of passengers in underground or elevated trains.
  • Controlled safe movement of trains while responding to signals and other communications.
  • Acted and adjusted driving techniques to suit prevailing weather conditions.

Shunter driver

C2C rail
Shoeburyness
02.1997 - 02.2000
  • Composed inspection reports on rail defects, positions and locations.
  • Switched and coupled rolling stock in railway yards and sidings in accordance with orders.
  • Safeguarded team and equipment by using correct flags and signal systems during emergencies and maintenance activities.
  • Verified train conditions to meet correct deployment and formation for designated routes.
  • Checked train systems and equipment to address maintenance needs.
  • Coordinated removal of all obstacles, snow and railway track debris to maximise safety.
  • Inspected and tested equipment prior to vehicle movement.
  • Oversaw trains for hauling by locomotive or cable and directed movement.
  • Met daily requirements by interpreting and properly applying work instructions.
  • Prepared trains in railway yards and for hauling in mines.

Train guard

C2C rail
Shoeburyness
11.1995 - 02.1997
  • Notified management of problems and issues with train interior to practice safety and comfort measures.
  • Took action to assist in event of emergencies or accidents.
  • Provided information about stops and connections to help passengers meet transport needs.
  • Delivered top-quality customer service to public transport passengers.
  • Responded to passenger requests and complaints and fostered resolution.
  • Collected tickets, passes or fares and verified validity.
  • Greeted boarding passengers and answered questions during boarding process.
  • Observed all safety regulations in compliance with local and international laws.
  • Announced routes and stops to inform passengers of schedule.
  • Communicated with drivers, signalling to stop or proceed in alignment with safe operation.
  • Separated and added additional train cars to meet passenger demands during peak locations and travel periods.
  • Briefed passengers on travel routes and stops to provide comprehensive schedule information.
  • Collected payments and issued tickets to passengers boarding train.
  • Extended assistance to disabled passengers to ease comfort.
  • Supported train driver to preserve safety and protection of train.

Skills

  • Conflict management
  • Resource management
  • Coordination

Affiliations

  • Football
  • Walking

Timeline

Service resource manager

C2C rail limited
06.2016 - 06.2020

Train driver

C2C rail
02.2000 - 06.2016

Shunter driver

C2C rail
02.1997 - 02.2000

Train guard

C2C rail
11.1995 - 02.1997

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Tracey Ransome