Tracey O'Dwyer
Warrington,Cheshire
Summary
Motivated business professional bringing 20 years of experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Driven professional with natural aptitude for providing insightful advice and guidance. Demonstrates strong communication and problem-solving skills, fostering trust and facilitating effective solutions. Committed to making meaningful impact by helping clients achieve their goals and navigate challenges successfully.
I love working for my own club, Exclusive Fitness for Women. When my youngest child started junior school I decided to challenge myself. As well as still running my own club, I also took on a part time role for Village Gyms as a member relations advisor. I also began a tutor/assessor freelance role for FITUK.
Overview
24
24
years of professional experience
Work history
Tutor/Assessor
FITUK
Warrington, Cheshire
04.2024 - Current
- Provided detailed feedback with constructive suggestions to improve academic performance.
- Enhanced student comprehension by utilising interactive teaching methods.
- Maintained records of each student's progress, identifying areas needing further improvement.
- Conducted one-on-one sessions for personalised attention to each student's needs.
- Managed multiple students simultaneously whilst maintaining high quality instruction.
- Improved academic performance through targeted tutoring sessions focused on trouble areas.
- Adapted teaching style for individual learning capabilities.
- Assessed student progress regularly, implementing tailored strategies for improvement.
- Prepared lesson plans, ensuring understanding of complex concepts.
- Encouraged open communication during sessions, enhancing comfort levels and participation rates.
- Designed learning plans tailored to individual needs.
Owner
Exclusive Fitness for Women
Warrington, Cheshire
04.2006 - Current
- Outlined overall vision, defined mission statement and detailed roadmap to achieve financial targets.
- Launched range of new products and services aimed toward key demographic.
- Developed strong working relationships with staff and members
- Directed data-driven marketing activities through social media.
- Directed business growth through robust business planning.
- Managed team of 8, capturing low staff turnover rate.
Member Relations Advisor
Village Hotels
Warrington, Cheshire
10.2022 - 10.2024
- Adhered strictly to policies and procedures for continued company compliance.
- Offered prompt solutions to maintain customer satisfaction.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Offered detailed advice on product and service benefits.
- Recorded customer communications to maintain proper documentation.
General Manager
Fitness First for Women
Warrington, Cheshire
07.2001 - 03.2006
- Recruited top-performing candidates to build staff retention and team performance.
- Delivered business strategy to drive revenue and operational efficiencies.
- Tracked KPIs to drive profitability and target delivery.
- Monitored and evaluated teams, identifying and targeting opportunities for improvement.
- Managed all purchasing, sales, marketing and customer account operations to ensure efficiency and performance.
- Completed stock ordering, replenishment and inventory management.
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
- Generated new leads through research and outreach.
Education
NVQ Level 3 - Award in Assessing Vocationally Related Achievement
Active IQ
NVQ Level 3 - Award in Education and Training
Active IQ
NVQ Level 3 - Supporting Pre and Postnatal Clients with Exercise and Nutrition
Active IQ
NVQ Level 3 - Diploma in Personal Training
Active IQ
NVQ Level 2 - Exercise to Music
YMCA
03.2003
NVQ Level 2 - Level 2 Certificate in Teaching Exercise and Fitness
OCR
02.2003
GCSEs - Maths B. English B, Science C, Physical Education B,
Padgate High School
08.2020
Skills
- Payroll operations
- Cash handling
- Sales commission knowledge
- Programme oversight
- Business administration
- Operations oversight
- Brand management
- Financial management
- Revenue growth
- Financial leadership
- Proficiency in e-learning platforms
- Self-Initiative
- Feedback delivery
- Lesson planning
- Online tutoring
- Clear communication
- Compliance
- Flexible schedule
Timeline
Tutor/Assessor
FITUK
04.2024 - Current
Member Relations Advisor
Village Hotels
10.2022 - 10.2024
Owner
Exclusive Fitness for Women
04.2006 - Current
General Manager
Fitness First for Women
07.2001 - 03.2006
NVQ Level 3 - Award in Assessing Vocationally Related Achievement
Active IQ
NVQ Level 3 - Award in Education and Training
Active IQ
NVQ Level 3 - Supporting Pre and Postnatal Clients with Exercise and Nutrition
Active IQ
NVQ Level 3 - Diploma in Personal Training
Active IQ
NVQ Level 2 - Exercise to Music
YMCA
NVQ Level 2 - Level 2 Certificate in Teaching Exercise and Fitness
OCR
GCSEs - Maths B. English B, Science C, Physical Education B,
Padgate High School
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