Tracey McAndrews

• Senior operational and strategic responsibility for NHS Talking Therpaies Services across Wakefield and the 5 towns
• Identified and implemented process improvements to enhance outcomes and quality.
• Managed direct reports to maximise individual performance and contribution.
• Interviewed, hired and trained staff on best practices, maintaining highly efficient services
• Interpreted quality specifications, company policies and work procedures for employees to implement.
• Led quality audits to identify and implement process improvement opportunities.
• Liaised with local authorities to address concerns and build mutually-satisfactory solutions.
• Conducted regular operational audits to root out inefficiencies, policy failures and opportunities for improvement.
• Drove positive change by establishing clear objectives aligned with applicable legislation and policies.

• Managemnt of commissioned care leaver contracts and at risk of homelessness contracts across 2 West London boroughs. Centrepoint salt gets region
• Senior responsibilpity for all support and housing services across West London overseen by several service managers.
• Served as key corporate representative, liaising with various stakeholders in support of operational excellence.
• Developed, recommended and implemented strategies to improve employee work quality and speed.
• Minimised discrepancies by effectively training employees on best practices, policies and procedures.
• Senior lead on LGBTQ strategy development and implementatio.
• Drove performance while managing and maintaining customer expectations, quality standards and SLAs.
• Managed and motivated high-performing teams for successful KPI attainment.
• Performed strategic process improvements and updated methodologies to enhance operations.

Responsibility for delivery of St Mungo's services across two London boroughs. Within my area I have overall responsibility for the implementation of the rough sleeping strategy and initiative along with the rapid rehousing pathways, this includes an outreach team and team of rough sleeping coordinators alongside this I also manage the single homeless advice service, coordinators and navigators within that. In the second borough which I moved from recently but still oversee, I am responsible for 4 supported housing projects for women and the LGBTQ pathway. My role involves a lot of multi-agency working with providers, partners, the GLA and the MHCLG. I am responsible for contract implementation and delivery including, staff, resources and budgets.

• Defined strategy and business plan for services.
• Built strategic alliances with women's & LGBTQ providers that resulted in extension of funding and further development of services.
• Worked directly with Homeless Link, Life-works and staff to achieve increased staff wellbeing, self care and emotional resilience.
• Hired and trained many members of staff.
• Partnered successfully with local authorities & government agencies to produce improved outcomes for rough sleepers and homeless people with a variety of complex needs.
• Trained, coached and mentored staff to ensure smooth adoption of new programme.

I was seconded from St Mungos to join the starting over project with Turning Point. Starting Over was a tri borough criminal justice initiative working with local authorities, probation and police. My role was to lead on homelessness including training and supporting staff to have a better understanding. Moreover, I had to develop accommodation pathways with local authorities and private providers to support clients who are at high risk of reoffending.

• Built strategic alliances with accommodation providers that resulted in accommodation offers for IOM offenders.
• Trained, coached and mentored staff to ensure smooth adoption of the housing element of the project.
• Partnered successfully with police, prisons and probation to produce a more coordinated response to repeat offenders and their housing needs.

I worked with homeless people who had a complex history of multiple support needs and helped the reconnect with support services and ultimately into appropriate accommodation services.

• Performed initial client assessment and analysis to begin support process.
• Gathered information and filed reports to resolve complaints.
• Delivered accurate verbal and written reports for housing presentations
• Responded quickly and effectively to all security violations and duress alarms.

I was an offender manager based within London Probation. Initially I started off community pay back working solely with offenders sentenced to community orders, I then trained as an offender manager working with medium and high risk offenders both in custody and the community. I worked closely with a wide rage of multi agency partnerships including attendance at MAPPA and MARAC meetings.

• Coordinated and worked closely with law enforcement, social service agencies and mental health providers.
• Wrote progress reports and testified under oath at court hearings.
• Supervised offenders to reduce risk to the community.
• Evaluated client progress toward completing terms of probation and addressed difficulties.
• Served as court liaison by attending court hearings and presenting reports and recommendations.
• Wrote pre-sentence and post-sentence investigation and court reports.
• Screened offender referrals and completed intake interviews and paperwork.
• Maintained personal contact with offenders through office and community visits.
• Employed appropriate incentives and sanctions to achieve desired behaviours and outcomes.
• Interpreted data from various assessment tools to determine the appropriate level of supervision.
• Maintained organised offender records and documentation in compliance with department and legal standards.

I was part of an academic research team commissioned by community group to undertake research into the living wage campaign. This role involved working closely with lead researcher and migrant groups to facilitate and interview migrant workers on low wages. This culminated in what is now the London Living Wage.

• Researched and updated all required materials needed for firm and partners.
• Performed initial client assessment and analysis to begin research process.
• Delivered an exceptional level of service to each customer by listening to concerns and answering questions.

I was an outreach support worker working with street sex workers. My main responsibilities were advocacy and signposting. I worked closely with the women to support them to access appropriate services. Harm minimisations and safe sex advice was given regularly.