Tracey Loakes
Mosstodloch,United Kingdom
Summary
Accomplished professional with extensive expertise in service improvement plan (SIP) development, social care, and community care. Proven track record in project management and procedure development efficiency. Adept at creating employee development plans and training programmes, with a strong focus on encouraging employee growth. Familiar with registered service standards and quality assurance, ensuring high-quality service delivery. Career goal includes leveraging skills to drive continuous improvement in social care services.
Compassionate and driven with proven track record in managing teams and delivering exceptional service. Combines excellent communication skills with strong problem-solving abilities to ensure highest standards of service.
Overview
20
20
years of professional experience
1
1
year of post-secondary education
Work History
Home Care Manager Central
Aberdeenshire Health & Social Care
Central Aberdeenshire, Aberdeenshire
01.2018 - Current
- Managed financial efficiency of services within budget constraints
- Worked with external providers to ensure continuity of patient care
- Directed coordinators and care staff, focusing on KPIs and quality training
- Developed strong staff relationships through regular communication and supervision
- Performed regular performance reviews and pinpointed opportunities for improving service delivery standards
- Submitted notifications to registered bodies on behalf of service
- Monitored and applied changing legislation to achieve full compliance within practice procedures
Care Team Coordinator
Aberdeenshire Council
11.2014 - 01.2025
- Line manage a team of care staff, providing 1:1 supervision, allocation of workloads and rotas using a comprehensive computer system
- Organise and update staff training, hold regular team meetings, feedback at senior team meetings
- Answer any queries and assist service users and their representatives, reviewing clients with quality checker and completing and updating care plans
- Work closely with Care management ensuring we provide a quality home care service, according to assessed outcomes and in accordance with National care standards and ensure we meet expectation of the care inspectorate
- Work closely with various stakeholders within the social work and NHS Integration service
Direct Payment Advisor
Aberdeenshire Council
06.2010 - 01.2015
- Continuation of employment after DPC lost the tender to Cornerstone
Coordinator/Manager SDS Support Service
Aberdeenshire Council
02.2012 - 10.2014
- I was the manager of the SDS Support service ensuring the day to day management of the service was in line with agreed service level agreements, ensuring targets were met and exceeded
- Managing and supervising a team of 8 advisors and 2 administration staff to cover clients throughout Aberdeenshire
- Producing reports, market research and development of the service
- Liaising with partners and building excellent relations
- Marketing, promotional materials in various media to support and assist clients with advice and the tools to enable them to be employers
- Ongoing staff development and strategy, monitoring and support, team building and reporting at regular meetings, reporting to stakeholders and presentations at events
- Meeting with outside agencies and different stakeholders
- Working according to an agreed tender and assisting with the submission of a new tender
Fieldworker (advice)
Aberdeenshire Council
03.2008 - 06.2010
- Fieldworker for Direct Payments Caledonia (same as an adviser) I covered North Aberdeenshire assisting existing and new potential clients with advice and support on all aspects of direct payments, and becoming an employer
- Assisting in all areas of recruitment, employment law, keeping accurate records and financial returns
- Using word excel daily and power point to assist with presentations
- Multi agency contact and liaising with local authority staff
Sales Coordinator
Aberdeenshire Council
09.2007 - 03.2008
- Working alongside the UK sales manager and operational team, creating leads through investigation, telesales, follow up calls, reporting faults, maintaining accurate client records and database, technical knowledge of products, advising clients, creating customer relations, marketing products productively, responding effectively to any enquiries
Deputy Supervisor/Customer sales adviser
Aberdeenshire Council
02.2005 - 03.2008
- Training new starts in the customer service department on systems, products and techniques for inputting data accurately, communicating effectively and advising with product knowledge and testing
Education
SVQ Level 4 - Care services and Leadership and Management
SVQ
08.2022 - 06.2023
SVQ Level 4 - Social Services & Healthcare
SVQ 4
06.2023 - 12.2023
SVQ 3 - SVQ in social Services and Healthcare
HNC - business studies and management
Skills
- Service improvement plan (SIP) development
- Social care & Community Care
- Project Management
- Employee development focus
- Encouraging employee development
- Familiarity with registered service standards and quality assurance
- Employee development plans creation and training plans
- Procedure development efficiency
Affiliations
- Horses, dog trimming, swimming
Accomplishments
I won a management award in a central awards ceremony that my team put me forward for.
Timeline
SVQ Level 4 - Social Services & Healthcare
SVQ 4
06.2023 - 12.2023
SVQ Level 4 - Care services and Leadership and Management
SVQ
08.2022 - 06.2023
Home Care Manager Central
Aberdeenshire Health & Social Care
01.2018 - Current
Care Team Coordinator
Aberdeenshire Council
11.2014 - 01.2025
Coordinator/Manager SDS Support Service
Aberdeenshire Council
02.2012 - 10.2014
Direct Payment Advisor
Aberdeenshire Council
06.2010 - 01.2015
Fieldworker (advice)
Aberdeenshire Council
03.2008 - 06.2010
Sales Coordinator
Aberdeenshire Council
09.2007 - 03.2008
Deputy Supervisor/Customer sales adviser
Aberdeenshire Council
02.2005 - 03.2008
SVQ 3 - SVQ in social Services and Healthcare
HNC - business studies and management
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