Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Tracey Lewis

Claims handler
Chelmsford,Essex

Summary

Claims specialist with extensive experience in claim reserving and recovery strategies, adept at navigating high-pressure environments. Proven ability to identify fraudulent claims and assess liability, ensuring precision and confidentiality. Collaborates effectively with solicitors, utilizing strong listening and interpersonal skills to improve claims assessment. Dedicated to achieving optimal client outcomes through proactive engagement and strategic problem-solving.

Overview

24
24
years of professional experience
5
5
years of post-secondary education

Work history

Senior claims handler

LV/Allianz
Brentwood, Essex
10.2011 - Current
  • Facilitated dispute resolution with legal teams, achieving favourable outcomes in contentious cases.
  • Processed high volumes of insurance claims accurately and efficiently.
  • Ensured compliance with regulatory standards for sensitive customer data management.
  • Reviewed policy details with customers to clarify coverage and exclusions.
  • Maintained regular communication with clients to promote transparency during claims processing.
  • Utilised database tools for effective tracking and management of claims.
  • Achieved high client satisfaction rates through exceptional support during claim lifecycle.

Claims advisor

Churchill Insurance
Romford, Essex
10.2001 - 10.2011
  • Achieved higher client retention through exemplary service during claims processing.
  • Managed complex insurance claims, ensuring successful resolutions and compliance with regulations.
  • Conducted investigations into suspicious claims, promptly identifying potential fraud.
  • Displayed patience and empathy towards distressed clients during interactions.
  • Handled sensitive client information with utmost confidentiality throughout all processes.
  • Negotiated with solicitors to secure fair outcomes for clients' claims.
  • Balanced workload efficiently, delivering consistent, high-quality service.
  • Assisted in auditing activities to uphold compliance across operations.

Education

GCSEs - Commerce Maths & English

Neave Comprehensive
Romford Essex
09.1972 - 05.1977

Skills

  • Claims reserving techniques
  • Legal expertise
  • Stress resilience
  • Fraud detection
  • Collaboration with solicitors
  • Liability comprehension
  • Active listening
  • Client confidentiality
  • Accuracy assurance
  • Interpersonal skills
  • Claims assessment
  • Proactive mindset
  • Claims systems proficiency
  • Product liability knowledge
  • Claim recovery strategies

Languages

English
Native

Timeline

Senior claims handler

LV/Allianz
10.2011 - Current

Claims advisor

Churchill Insurance
10.2001 - 10.2011

GCSEs - Commerce Maths & English

Neave Comprehensive
09.1972 - 05.1977

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Tracey LewisClaims handler