Tracey Lees
Summary
Dedicated professional with a strong work ethic and commitment to achieving goals. Proven ability to collaborate effectively within teams while also excelling in independent tasks. Consistently seeks challenges to drive personal and organizational success.
Overview
19
19
years of professional experience
1
1
year of post-secondary education
Work history
Administrator
Foxburrow Grange
Colchester
2021.10 - 2025.12
- Provided administrative support to home manager and deputy manager. Assisted families with inquiries regarding services. Organised appointments and managed filing systems.
Support Service Advisor
Colchester Borough Council
Colchester
2014.12 - 2021.10
- Achieved high customer satisfaction by efficiently managing phone calls regarding planning street recycling and environmental housing. Successfully resolved customer queries and complaints, contributing to improved service delivery. Streamlined administration of pest control and taxi licensing appointments, ensuring timely bookings. Enhanced order processing and stock control, leading to improved operational efficiency.
Administrator Assistant
Haswell Engineers
2012.01 - 2014.12
- Managed customer queries and complaints to enhance service quality. Oversaw quality control measures, ensuring compliance with technical standards. Facilitated sale order processing and collaborated with management teams from various companies, including JCB and Worcester-Bosch.
Head Reception
Premier Inn
Clacton-on-Sea
2009.05 - 2012.04
- Oversaw guest relations, addressing queries and complaints effectively. Streamlined guest check-in processes to enhance customer satisfaction. Led general sales initiatives and managed refund procedures. Coordinated ordering and cash management tasks. Supervised general housekeeping operations to maintain high standards.
Trade Counter Assistant
Rapid Electronics
Colchester
2007.04 - 2009.05
- Resolved customer queries and complaints, enhancing satisfaction. Streamlined stock rotation and administration, improving efficiency. Optimised sales processes for refunds and stock management, driving overall productivity.
- Achieved precise cashing up processes, resulting in improved financial integrity. Optimised warehouse order picking, contributing to increased operational efficiency. Delivered timely dispatch services, enhancing overall customer experience.
Education
Level 3 - Business Administration
LIFESKILLS
ColchesterAssociates - Business Administration Level
Endaim Training Centre
Colchester 2013.01 - 2013.05
NVQ - Administration Level 3
Tendring High School
Frinton-on-Sea 1997.07 - 1998.05
Skills
- Time optimization
- Microsoft Office proficiency Data analysis and reporting Document creation and editing Presentation design
- organized
- Effective communication
- Professional conduct
- Detail-oriented
- Reliability
- Office productivity software
- Microsoft 365
- Microsoft Office Suite
- Microsoft Office
Timeline
Administrator
Foxburrow Grange
2021.10 - 2025.12
Support Service Advisor
Colchester Borough Council
2014.12 - 2021.10
Associates - Business Administration Level
Endaim Training Centre
2013.01 - 2013.05
Administrator Assistant
Haswell Engineers
2012.01 - 2014.12
Head Reception
Premier Inn
2009.05 - 2012.04
Trade Counter Assistant
Rapid Electronics
2007.04 - 2009.05
NVQ - Administration Level 3
Tendring High School
1997.07 - 1998.05
Level 3 - Business Administration
LIFESKILLS