Tracey Langford

• Conducted client consultations and maintained client records while ensuring adherence to confidentiality and security protocols.
• Developed holistic treatment plans tailored to clients' emotional and physical needs using techniques such as Swedish massage, aromatherapy massage, reflexology, and Indian head massage.
• Recorded all treatments and outcomes for ongoing assessment and future treatments, adhering to confidentiality and security guidelines.

• Assisted residents with personal care, including washing, showering, and toileting needs.
• Supported transfers of residents to communal areas for daily activities.
• Maintained cleanliness and order in residents' rooms and common areas.
• Provided assistance during meal times, ensuring residents' comfort and enjoyment.
• Completed electronic records for residents at end of each shift.
• Welcomed residents at breakfast, taking orders and assisting with meals.

• Facilitated morning exercise sessions with residents, including seated yoga and resistance bands.
• Served refreshments and assisted with lunch in communal and individual settings.
• Organised engaging activities throughout the week, tailored to residents' interests and seasonal events.
• Acknowledged spiritual and religious needs, fostering a sense of community and purpose.
• Completed electronic notes at the end of each day.

• Supported community initiatives by providing care for elderly individuals in their homes.
• Assisted with personal care tasks to enhance daily living.
• Trained in safe manual handling techniques to ensure client safety.
• Monitored health and well-being to detect changes promptly.
• Maintained accurate records and reported any concerns effectively.
• Helped with meal preparation and household chores to promote independence.
• Provided emotional support to improve quality of life.
• Prompted and assisted with medication management and documentation.

• Developed a varied and stimulating activities programme, to create purpose and wellbeing.
• Produced a weekly activity schedule, communicating this directly with residents and staff and keeping an up to date noticeboard for family and friends.
• Worked within an allocated budget to provide a programme of activities and maintain stock of activity equipment.
• Assisted and encouraged residents with dementia to participate in activity sessions, to maintain purpose through connection and reminiscing.
• Kept written records of resident participation and regularly reviewed individual needs.
• Built positive relationships with residents through 1:1 sessions and gentle encouragement to enjoy group activities.
• Tailored activities to participant needs and abilities, prioritising group activities that brought individuals together.
• Risk assessed all planned activities.
• Communicated with staff and relatives to discover beneficial and stimulating activities for all residents.
• Organised trips around local community, arranging transport and verifying accessibility.
• Planned fun exercise classes for varying abilities and fitness levels.
• Obtained resident feedback by organising one-to-one reviews and resident meetings.
• Welcomed new and returning residents, cultivating an inclusive space.

• Assisted in feeding and monitoring calves, ensuring adherence to animal welfare guidelines.
• Supported health checks of livestock, reporting issues to management for resolution.
• Maintained accurate records of calf nutrition and health status.

• Delivered a reliable domestic cleaning services, ensuring high standards of cleanliness and organisation.

• Delivered an extensive range of cakes that met quality recipe standards, fulfilling local business requirements efficiently.
• Provided exceptional service, establishing a reputation for reliability and professionalism in the community.
• Achieved excellence in kitchen health and hygiene practices, ensuring all certifications were consistently maintained.
• Secured personal food hygiene certifications, promoting a culture of safety and compliance.

• Addressed customer enquiries with prompt and efficient responses via telephone, fax, and email.
• Compiled individual staircase quotations based on client specifications and architect plans.
• Engaged with clients to discuss quotations and ensure satisfaction with orders.

• Supported community initiatives by providing care for elderly individuals in their homes.
• Safely lifted, transferred, and repositioned service users using hoists and wheelchairs.
• Provided assistance with personal care and hygiene tasks while maintaining respect and sensitivity.
• Administered oral and topical medication as per instructions from medical personnel.
• Executed housekeeping and meal preparation tasks to ensure a clean and comfortable living environment.
• Offered emotional support and companionship to enhance general wellbeing.
• Provided palliative care to patients with serious and terminal illnesses.
• Liaised with healthcare team members to ensure continuity of care for clients.
• Assessed clients and documented information for records and analysis.

• Assisted in maximising lettings potential.
• Supported promotion of letting agency through local press.
• Helped acquire new landlords and rental properties.
• Aided in the promotion and marketing of rental properties.
• Conducted property viewings.
• Screened potential tenants to secure tenancies.
• Completed property inventories at beginning and end of tenancies.
• Drafted tenancy agreements.
• Managed properties and addressed issues during tenancies.
• Oversaw lettings accounts and facilitated rental payments to landlords.
• Contributed to the establishment of a new product-based system in the workplace.

• Assisted in creating and sharing detailed itineraries for travel, including flights, ferries, hotels, and cruises.
• Issued and processed airline tickets according to IATA standards.
• Ensured compliance with all insurance requirements for travellers.
• Provided guidance on visa and vaccination needs while verifying passport validity.
• Addressed client inquiries and resolved issues with creative problem-solving.
• Conducted professional and courteous calls to uphold service standards.
• Completed staff rotas efficiently.
• Handled monthly returns and banking tasks.

• Managed incoming travel enquiries for Australia and New Zealand.
• Assisted clients in crafting tailored itineraries, including flights, accommodation, and car hire.
• Guided clients on visa, vaccination requirements, and passport validity.
• Maintained accurate customer files and records.
• Ensured deposits and balances were processed efficiently by the accounts department.
• Fostered professional relationships to encourage repeat travel bookings.

• Completed a 2 year YTS as junior travel consultant and gained my COTAC level 1 and 2 Air and General travel qualifications during this time.
• Assisted and became qualified in booking of flights, package holidays, ferries, cruises and car hire.
• Assisted in general office duties such as daily balancing and banking, invoicing, post and balancing petty cash.

Took responsibility of updating window displays and current offers.

• Maintained office appearance and well stocked shelves.
• Spent time with work experience and helped train new staff.
• Provided cover when needed in other branches.
• I was fortunate to travel extensively during my time with Travel Master Holidays, to many parts of Europe, Canada, and spending longer periods of time in both America and Australia.