TRACEY KYRIAKOU
LOWESTOFT,SUFFOLK
Summary
A highly skilled professional with expertise in leading and role modelling teams, facilities management, and health and safety. NEBOSH qualified with exceptional organisational skills and audit knowledge. Demonstrates strong decision-making abilities, high-level communication and influencing skills, self-motivation, and effective time management. Experienced in hotel management, committed to maintaining high standards and ensuring compliance with industry standards whilst creating a safe working environment.
Overview
30
30
years of professional experience
1
1
Certification
Work history
Head of Facilities
Corton Coastal Village
Lowestoft
2020.11 - Current
- Monitored assets using CAFM systems to ensure optimal performance.
- Oversee Housekeeping, Maintenance and ground teams.
- Planned and coordinated preventative maintenance and reactive repairs to optimise cost efficiency
- Room inspections and RAG rating
- Controlled expenses to align with budget requirements
- Completed inspection audits on schedule to ensure safety and compliance
- Ensured compliance with health and safety regulations, promoting a safe working environment.
- Recruiting new team, training and coaching
- Provided cover for Duty Manager and General Manager during absences to maintain operations.
Ops Comms Manager
Warner Leisure hotels
2023.10 - 2024.06
- Managing the operational HUB for Bourne Leisure, supporting with communications between central and Hotel.
- Maternity cover
Health and Safety Manager
Warner Leisure hotels
2023.01 - 2023.10
- Carrying out pre audits and support visits with Gms and HOFS, helping to carry out high standards of health and safety within the brand.
- Maternity cover
Site Coordinator
Corton Coastal Village
Lowestoft
2011.06 - 2020.11
- General overseeing of the hotel
- Coaching and training the team from health and safety right through to culture and development
- Budgets and planning
- Project management
- Planning and conducting meetings
- Conducting disciplinary's
- Rotas
Function Manager/Training Officer
Corton Coastal Village and Gunton Hall
Lowestoft
2007.04 - 2011.06
- Planning all functions and events
- Training team
- Running specialist breaks
- Culture and development training
- Food safety training
Restaurant Manager
Bourne Leisure
Lowestoft
2004.08 - 2007.04
- Established safe and secure dining environment
- Achieved financial goals, restaurant budgeting and forecasting.
- Provided great customer service
- Train and manage team members
- Effectively managed payroll
Assistant Restaurant Manager
Bourne Leisure
Lowestoft
2001.12 - 2004.08
- Interacted with guests, effectively promoting restaurant facilities and services
- Assisted Restaurant Manager in the running of the restaurant
- Training and Rotas
Guest House Manager
Fairfield's Guest House
Lowestoft
2001.05 - 2001.12
- Cleaned guest rooms
- Cooked and served breakfast to residents
- Live in position
- Cleaned guest rooms
- Cooked and served breakfast to residents
Waitress, Play Supervisor/Bar team
Whitbread PLC
Lowestoft
2000.07 - 2001.05
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Supervised children for fair behaviour during play.
- Prepared and served daily snacks for children, adhering to food schedules and dietary needs to maintain the highest level of safety and satisfaction.
Bar and Waitress
Pipers Lodge Hotel
Lowestoft
1996.07 - 2000.07
- Cleared, cleaned and served guests in restaurant
- Served meals and drinks in the bar and cafe
- Kept guest tables neat and tidy by regularly clearing away dirty dishes, used glasses and wiping down surfaces.
- Served bar drinks
Education
GCSEs - English, Science, Maths, Drama, Design and Tec, Geography and Business studies
Kirkley High School
Lowestoft, SuffolkThe NEBOSH Level 6 National Diploma for Occupation - Health and Safety
NEBOSH
Lowestoft, Suffolk 2025.01 -
Grow to Senior Leader/General Manager -
Warner Leisure Hotels
Lowestoft, Suffolk 2024 - 2025
Skills
- Leading and role modelling team
- Facilities management
- Health and Safety
- Audit knowledge
- NEBOSH qualified
- Exceptional organisational skills
- Strong decision maker
- High level of communication and influencing skills
- Self motivated and time management
- Hotel management
Certification
- NEBOSH Level 6 National Diploma for Occupational Health and Safety Management Professionals -Current study, completion due June 2026
- Grow to Senior Leader/General Manager 2025
- NEBOSH Certificate-2012 Lowestoft, Suffolk
- NVQ Level 3, Specialist Management BTEC, Dec 2011
- Personal license holder, May 2011- BIIAB - Lowestoft
- NVQ Level 3, Certificate in First Line Management , July 2007
- NVQ Level 3, Certificate in Customer Service, July 2006- Lowestoft College - Lowestoft, SFK
- Certificate of Higher Education, Intermediate Food Safety, Aug 2005 and March 2023
- NVQ Level 2, Childcare, July 1998- Lowestoft College - Lowestoft, Suffolk
- NVQ Level 2, Beauty Therapy , July 1997 - Lowestoft College - Lowestoft, Suffolk
ADDITIONAL INFO
- GENDER FEMALE
- DATE OF BIRTH 04/08/1979
- NATIONALITY BRITISH
- MARITAL STATUS MARRIED
Timeline
The NEBOSH Level 6 National Diploma for Occupation - Health and Safety
NEBOSH
2025.01 -
Ops Comms Manager
Warner Leisure hotels
2023.10 - 2024.06
Health and Safety Manager
Warner Leisure hotels
2023.01 - 2023.10
Head of Facilities
Corton Coastal Village
2020.11 - Current
Site Coordinator
Corton Coastal Village
2011.06 - 2020.11
Function Manager/Training Officer
Corton Coastal Village and Gunton Hall
2007.04 - 2011.06
Restaurant Manager
Bourne Leisure
2004.08 - 2007.04
Assistant Restaurant Manager
Bourne Leisure
2001.12 - 2004.08
Guest House Manager
Fairfield's Guest House
2001.05 - 2001.12
Waitress, Play Supervisor/Bar team
Whitbread PLC
2000.07 - 2001.05
Bar and Waitress
Pipers Lodge Hotel
1996.07 - 2000.07
GCSEs - English, Science, Maths, Drama, Design and Tec, Geography and Business studies
Kirkley High School
Grow to Senior Leader/General Manager -
Warner Leisure Hotels
2024 - 2025