Summary
Overview
Work history
Education
Skills
Affiliations
Certification
Accomplishments
References
Timeline
Generic

Tracey Kidd

Temple Cloud,United Kingdom

Summary

Experienced Activity Instructor with a proven track record in managing group activities for diverse age ranges. Proficient in customer bookings, risk assessments, and equipment maintenance, ensuring safety and satisfaction. Strong background in customer service and administration, contributing to high levels of guest satisfaction. Committed to delivering exceptional service and maintaining safe working practices.

Overview

14
14
years of professional experience
2
2
years of post-secondary education
1
1
Certification

Work history

Outdoor Activity Instructor

Center Parcs
Warminster, Wiltshire
10.2021 - Current
  • Instructed outdoor activities for all ages in all weathers for: Quad Biking (adult and child), Archery (field and target), Laser Sports (Combat and Clay shooting), Off Road Land rovers.
  • Provided safe, caring and fun learning environment for participants by briefing and adhering to professional and corporate safety procedures and activity rules to reduce risks.
  • Gave detailed briefings before and during activities for groups from 1 to 20 participants, coaching and mentoring as necessary ensuring a great experience for participant.
  • Administered daily risk assessments onsite and equipment ahead of activities, prioritising participant safety.
  • Maintained and monitored activity equipment, carrying out repairs and instigating orders before stock ran low.
  • Managed bookings efficiently to ensure medical forms, age, weight and clothing criteria were adhered to in good time for session start times.
  • Looked for opportunities to enhance guest experience of activities and instigated changes as appropriate before and during sessions.
  • Ensured guests with additional needs could fully participate by tailoring their experience as needed.
  • Administered first aid assistance and advice to guests, reassuring them and ensuring their well-being at all times.
  • Completed appropriate corporate and statutory paperwork to ensure full details of incidents, near misses and were recorded.

Seasonal Elf

Center Parcs
Warminster, Wiltshire
10.2016 - Current
  • Created a themed and entertaining character, becoming 'PomPom', Door Elf, entertainer and direct contact to Santa himself.
  • Controlled Santa's guest list and bookings; started families on their visit to Santa, welcoming and entertaining all ages of the family.
  • Delivered exceptional guest service by proactively engaging with families to enhance their experience of the magic of Christmas, improvising stories and experiences to
  • Collaborated with other team members to provide a seamless family visit to Santa.
  • Adhered to national and corporate GDPR regulations.
  • Attended characterisation workshops to refine character and achieve corporate synchronisation.
  • Displayed energy and enthusiasm in fast-paced environment over long shifts in all weathers.
  • Daily maintenance and ongoing risk assessment of the Grotto and Santa's study.


House Keeper

Center Parcs
Warminster, Wiltshire
09.2016 - 09.2018
  • Cleaned and returned vacant rooms to guest-ready status within specified timeframes.
  • Maintained clean, safe environments for guests and staff, strictly following infection control policies.
  • Promoted safety through checking household appliances to prevent potential hazards, adhering to corporate schedules.
  • Completed deep cleaning tasks resulting in a germ-free environment.
  • Attended and complied with intensive corporate training initiatives.



Customer Services and Sales Agent

Mulberry
Chilcompton, Somerset
02.2011 - 07.2012
  • Maintained confidentiality of sensitive customer data as per GDPR guidelines.
  • Recommended suitable products according to customer needs, drove upselling efforts successfully.
  • Maintained current knowledge of company products and services to accurately answer client questions and make appropriate recommendations.
  • Delivered exceptional service for increased customer loyalty.
  • Handled complaints professionally, ensured customer contentment at the end of each call interaction.
  • Multitasked between calls and administrative tasks effectively during peak hours.
  • Assisted in training new staff, ensured seamless integration into the team environment.

Education

Higher Level Teaching Assistant - Primary School Education

Bath Spa University
Bath
09.2019 - 06.2020

Undergraduate - Education with History and English

Bath Spa University
Bath
09.2005 - 07.2006

Certificate of Higher Education - Including A Level English Literature

Bath College
Bath, Bath and North East Somerset
09.2004 - 07.2005

Skills

  • Front line Customer Service experience
  • Professionalism
  • Booking Desk Experience
  • Dealing with difficult behaviour
  • Ensuring participant wellbeing
  • Instructing large groups
  • Risk assessment capabilities
  • Equipment Maintenance
  • Process Improvement
  • Risk Management

Affiliations

  • Scuba Diving - BSAC qualification currently underway
  • Pottery
  • Willow Weaving
  • Scout Leader

Certification

  • First Aid at Work
  • Archery - GB Archery Coach
  • ATV Instructor and driver
  • Minibus Driving Course
  • Full, clean driving licence


Accomplishments

Consistently receives complimentary guest feedback.

References

References available upon request.

Timeline

Outdoor Activity Instructor

Center Parcs
10.2021 - Current

Higher Level Teaching Assistant - Primary School Education

Bath Spa University
09.2019 - 06.2020

Seasonal Elf

Center Parcs
10.2016 - Current

House Keeper

Center Parcs
09.2016 - 09.2018

Customer Services and Sales Agent

Mulberry
02.2011 - 07.2012

Undergraduate - Education with History and English

Bath Spa University
09.2005 - 07.2006

Certificate of Higher Education - Including A Level English Literature

Bath College
09.2004 - 07.2005

Similar Profiles

Create profile
Tracey Kidd