Tracey Kelly
Wisbech,Cambs
Summary
- Energetic, motivated, highly organised and skilled at balancing needs of clients in both personal and professional capacities.
- Team member successful at meeting administrative needs of staff, management and guests. Manages correspondence, schedules and documentation with attention to detail. Ready to pick up new skills to meet team objectives.
- Reliable and experienced in providing comprehensive physical and emotional care to individuals. Friendly individual provides assistance with daily activities. Enjoys working with people and offers great organizational and interpersonal skills.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work history
Personal Assistant
Invictus Complex Care
Deeping Saint James, Lincolnshire
05.2022 - Current
- Worked as Education Support to home schooled 16 year old with Cerebral Palsy.
- Carried out Care plan activities set by Physio, Speech and Language and Occupational Health including swimming and going to the gym,
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
- Safely lifted, transferred and repositioned service users using hoists and wheelchairs.
- Prepared healthy meals with additional mealtime planning, feeding and support.
- Supported numerous individuals in maximising physical, intellectual, emotional and social capabilities through individualised care plans.
- Supported patient mobility needs and transported to appointments.
- Maintained confidentiality and compliance standards for optimised patient care.
- Organised activities and exercises to promote physical and mental well-being.
- Accompanied client to medical or dental appointments, grocery and errands.
- Client now feels able to return to full time mainstream education by going to College in September 2023.
Private Carer
Brown Family
Gosberton, Lincolnshire
01.2017 - Current
- Provide adhoc care to 17 year old boy with Autism since he was 11 years old.
- Hours as and when family need respite care on a Saturday or during school holidays.
- Promote independence outside of the family unit.
- Visit his favourite places where he feels secure.
- Take part in the home if he chooses to with reading, cooking and baking, going for walks or into the local town to shop.
- I would like to continue this role to work alongside any job I hold.
Customer Care Specialist
Coloplast
Peterborough, Cambs
05.2020 - 04.2022
- Worked with the Prescription Team and in Customer Care dealing with prescription requests for Continence and Stoma products from Patients and Nurses.
- Offered prompt solutions to maintain customer satisfaction.
- Offered detailed advice on product and service benefits.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Adhered strictly to policies and procedures for continued company compliance.
- Kept abreast with latest product developments to inform customers.
- Recorded customer communications to maintain proper documentation.
- Transferred customer calls to respective department or personnel to address specific issues.
- Registered and updated accurate customer information on database.
- Established positive relationships with clients by going extra mile to build rapport.
- Recorded and processed customer data accurately.
- Participated in staff meetings to discuss new developments.
Carer
Anglia Case Management
Deeping Saint James, Lincolnshire
05.2012 - 05.2020
- This post was with a child 6 - 13 years old with Cerebral Palsy and a wheelchair user. Post ended with Covid-19 restrictions and family choice for her welfare at this pandemic time.
- Transporting to and from school.
- Assisted with daily meal prep, promoting nutritious options for optimal health and wellbeing.
- Created positive relationships with clients through practical support and companionship, improving overall quality of life.
- Aided clients with getting up routines, washing and dressing.
- Established and maintained positive exercise and social routines based on service user needs.
- Catered to tailored nutritional needs of [Number] service users by preparing meals and snacks in line with individual preferences.
- Safely transported and accompanied clients to appointments and activities.
- Maintained excellent physical fitness levels to safely, securely lift and manoeuvre patients.
- Supported clients in accessing social and leisure activities, developing increased independence and life satisfaction.
- Managed and updated client records, ensuring accuracy for dependable health and wellbeing monitoring.
- Safely lifted, transferred and repositioned service users using hoists and wheelchairs.
- Produced weekly patient progress reports, enabling appropriate reviews and amendments to care plans.
- Collaborated with external support providers, aiding continuity between caregivers.
- Maintained client dignity and respect throughout dressing, showering and toileting.
Education
O Level and RSA - Business Studies
Peterborough Regional College
Peterborough 09.1980 - 06.1982
Compliance - Compliance
Healthier Business Grop
UK 05.2023 -
Skills
- Clean driving record
- Health and safety adept
- Well-organised
- Care plan management
- Disability care
- Personal care
- Safeguarding knowledge
- Care management
- Meal preparation
- Excellent communication skills
- Dedicated team player
- Diary management
- Mobility assistance
- Trustworthy and reliable
- Client record management
Timeline
Compliance - Compliance
Healthier Business Grop
05.2023 -
Personal Assistant
Invictus Complex Care
05.2022 - Current
Customer Care Specialist
Coloplast
05.2020 - 04.2022
Private Carer
Brown Family
01.2017 - Current
Carer
Anglia Case Management
05.2012 - 05.2020
O Level and RSA - Business Studies
Peterborough Regional College
09.1980 - 06.1982
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