Tracey Jenner

I work as the Admin Manager for Secure and Forensic Services. I am line manager to 13 staff at senior level and cover in total 35 staff. As Secure and Forensic Admin we support various teams including 5 Forensic Mental Health Wards (Low and Medium Secure Units), Norfolk and Suffolk Forensic Community Mental Health Team, a Central Referrals and Cash Office Team and the Management Admin Team who cover our Directors and Leadership Team within our locality. I have responsibility for providing monthly management supervision, recruitment, training, monitoring and managing sickness, annual leave approvals and have involvement with budgets and some reporting. My work requires me to build good working relationships with people from all walks of life, both internally and externally and having good communication skills is essential.

Throughout and after the Covid pandemic I worked remotely only attending the office for a very occasional meeting.

Responsibilities:

• Plan, manage and deliver support to meet priorities and deliver outcomes for Social Care teams within Children's Services.
• Co-ordinate a range of business activities including establishment monitoring, recruitment, premises/health and safety, annual leave/sickness monitoring etc.
• Supervision and management of the Business Support Team. Budget monitoring and finance payments.
• PA to Head of Service.
• Taking minutes for a variety of meetings.
• Implementation of new ways of working and leading through change.
• Identifying succession planning, appropriate training needs and development opportunities.

Responsibilities:

• Support Locality Business Manager as required.
• Manage and support the Leaving Care Team with all their administrative needs, including uploading to database (Liquidlogic).
• Arranging finance.
• Ordering official documentation.
• Ordering appliances and equipment for young people.
• Records management.
• Reporting to produce statistical information.
• Management of petty cash.
• Filing and checking retention dates.

Responsibilities:

• Receiving and dealing with calls, emails and correspondence.
• Communicating with other professionals.
• First point of contact for referrals/information/advice and signposting for the Norfolk Children and Young People's Service.
• Recording information on SystmOne database.

Responsibilities:

• Managing a team of 19 people.
• Dealing with disputes and investigating any anomalies that arise in the department.
• Authorising sickness/annual leave.
• Overseeing all processes undertaken by the department and ensuring these are carried out according to policy and procedure.
• Updating the Child Health database - SystmOne.
• Handling the storage and movement of both electronic and paper records for children within Norfolk.
• Reporting and producing quarterly statistics for commissioners and liaising with other professionals.

Responsibilities:

• Dealing with all administration duties.
• Maintaining a database for 140 pupils.
• Producing returns as required.
• Ensuring the smooth running of the financial accounting system (ordering, deliveries, payment of invoices, receiving money from parents).

Responsibilities:

• Typing various documentation including letters, reports, legal documents, specifications and planning applications.
• Minute taking.
• Providing cover for the team Supervisor and Chief Officer's Secretary.
• Administration support for several departments within the Council.

Responsibilities:

Experience in all aspects of banking, administration, cashiering and the secretarial roles within Barclays Bank.