Tracey Jane Joyce
Bicester,Oxon
Summary
I have extensive experience of working within a customer service/administration role. I am hard working and thrive in being under pressure and working in a live environment. I see myself as being very meticulous in my approach to work. I work well on my own or as part of a team.
Overview
18
18
years of professional experience
15
15
years of post-secondary education
1
1
Certification
Work history
Aftercare Administrator
Green Retreats
2024.07 - 2026.06
- Responding to customer queries via email and telephone relating to warranty claims and ensuring that are dealt with and resolved efficiently.
- Worked closely with other departments to ensure the delivery of exceptional 5-star service.
- Maintaining records and interactions with customers and ensuring all data is inputted correctly onto the system.
- Managing the shared inbox, ensuring all emails are dealt with or forwarded on to the correct department.
- Producing invoices and credit notes.
- Confirming appointments and preparing accurate paperwork.
- Liaising with other departments to provide excellent customer service.
- Front desk cover welcoming customers to the show room.
- Looking for work and tempted for Reed Employment Agency
Administrator
DHL Supply Chain
2008.09 - 2023.06
- Raising claims for returns against part refusals and delivery failures accountable to the customer.
- Dealing with delivery issues for multi-drop haulier.
- My time spent at DHL and Gregory was office based.
Customer Service Clerk/Pallet Clerk
DHL Supply Chain
2008.09 - 2023.06
- Processing Chep pallet movements in & out of the warehouse by way of processing customer inbound paperwork & outbound paperwork.
- Ordering pallets, processing pallet queries.
- Processing reports to provide pallet counts for customers.
Customer Services Clerk
DHL Supply Chain
2008.09 - 2023.06
- Controlling all aspects of customer service liaising with customers, transport manager, planners, warehouse and consol centres.
- Controlling customer collections and uplifts.
Bookings Clerk
DHL Supply Chain
2008.09 - 2023.06
- Controlling stock deliveries into the warehouse.
Administration Clerk
DHL Supply Chain
2008.09 - 2023.06
- Processing outbound delivery and stock queries.
- Raising debits and credits.
Pod Clerk
DHL Supply Chain
2008.09 - 2023.06
- Scanning and indexing customer delivery note paperwork.
- Chasing proof of delivery paperwork from consol centres and hauliers other administrative duties.
Sales Administrator & Customer Service
Pride Mobility Products Ltd
2023.11 - 2023.05
- Processing customer orders and dealing with queries and pricing queries via email and telephone.
- Liaising with customers on delivery and stock availability.
- Directing calls and emails to other departments parts and finance.
- Took some time out to care for my ill mother
Education
English CSE
Redefield School
Oxford 1977.01 - 1982.01
Maths CSE
Blackbird Leys
Oxford 1977.01 - 1982.01
Biology CSE, History CSE
Oxford
Oxford 1977.01 - 1982.01
Certification
- EDI Level 2 NVQ in Business and Administration 27-10-09 Pass
- Pitman Windows 95 29-05-98 Pass
- Diploma WordProcessing Stage I (WordPerfect 5.1) 06-01-93 Distinction
- Diploma Copy Typing Stage II 06-01-93 Pass
- RSA Typewriting Skills II 05-11-92 Pass
- RSA Typewriting Skills I 27-04-92 Pass
Timeline
Aftercare Administrator
Green Retreats
2024.07 - 2026.06
Sales Administrator & Customer Service
Pride Mobility Products Ltd
2023.11 - 2023.05
Administrator
DHL Supply Chain
2008.09 - 2023.06
Customer Service Clerk/Pallet Clerk
DHL Supply Chain
2008.09 - 2023.06
Customer Services Clerk
DHL Supply Chain
2008.09 - 2023.06
Bookings Clerk
DHL Supply Chain
2008.09 - 2023.06
Administration Clerk
DHL Supply Chain
2008.09 - 2023.06
Pod Clerk
DHL Supply Chain
2008.09 - 2023.06
English CSE
Redefield School
1977.01 - 1982.01
Maths CSE
Blackbird Leys
1977.01 - 1982.01
Biology CSE, History CSE
Oxford
1977.01 - 1982.01