Tracey Hart
Blackburn
Summary
I've worked in the Office Supplies Industry over 30 years, in which I've always maintained the highest level of Customer Service to stand out from the rest which has led to very long term Customer retention. The Industry has changed many times over the years and I've helped adapt our Team to those changes and helped us diversify to keep us ahead of our Competition, as well as offering our Customers more cost saving services to our product portfolio.
I'm a trustworthy, very loyal, honest person who loves interacting with people.
References available upon request.
Overview
31
31
years of professional experience
Work History
Business Development Manager
UKOS Plc
01.2023 - Current
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
Company Director
Premier Office Supplies UK Ltd
12.2016 - 01.2023
- Mastered knowledge of client business on behalf of cross-functional teams.
- Mentored team participants in customer culture, operational needs and sales techniques to close sales.
- Retained business through proactive sales activities directed at key decision-makers.
- Maintained fluency in relevant social and digital technologies and platforms.
- Identified client opportunities for new business proposals and developed sales plans for each target account.
- Collaborated with operations and management team to prepare and lead sales presentations.
- Designed strategic percentage of volume with clients to deliver compelling client presentations to sell-in recommendations.
- Conducted follow-up procedures to drive completion of contracts and service level agreements.
- Provided strategic counsel to clients on larger impact and day-to-day tactics of digital and social media.
- Achieved regulatory compliance across all business operations by developing robust policies and procedures.
- Collaborated with clients to determine and identify objectives, goals, KPI's, strategies and tactics.
- Increased revenue by identifying new business opportunities and implementing successful marketing campaigns.
- Reduced operational costs by negotiating favorable contracts with vendors and suppliers.
- Drove growth and innovation by fostering a culture of creativity, collaboration, and continuous improvement.
- Maximized profitability through the implementation of cost-saving measures and budgetary controls.
- Managed large-scale projects to completion on time and within budget constraints, ensuring optimal resource allocation throughout the process.
- Implemented robust risk management strategies to mitigate potential threats, ensuring the long-term stability and success of the company.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Office Manager
Premier Office Supplies UK Ltd
03.1993 - 12.2016
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Reported to senior management on organizational performance and progress toward goals.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Delivered performance reviews, recommending additional training or advancements.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
No Degree - The Decision Makers Workshop
Cranfield Management Development Centre
Cranfield02.2006
Skills
- Customer Service
- Salesforce Management
- Business Development
- Sales Presentations
- Decision-Making
- Relationship Development
- Pipeline Development
- Prospecting
- Relationship Building
- Sales Expertise
- Goals and Performance
- Account Development
- Knowledge on Excel, Word, Powerpoint and Outlook
- Client Relationship Building
- Business Administration
Timeline
Business Development Manager
UKOS Plc
01.2023 - Current
Company Director
Premier Office Supplies UK Ltd
12.2016 - 01.2023
Office Manager
Premier Office Supplies UK Ltd
03.1993 - 12.2016
No Degree - The Decision Makers Workshop
Cranfield Management Development Centre
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