Tracey Brunton
River House. East Street. Tollesbury
Summary
Dynamic Bakery Assistant with a proven track record at Tollesbury Bakery, enhancing customer satisfaction through exceptional service and effective visual merchandising. Skilled in retail and customer service I successfully contributed to increased sales and developed strong customer relationships, ensuring a clean and compliant workspace for food safety.
Adaptable bakery assistant accurate in completing orders, replenishing serving stations and cleaning spills. Assists servers by collecting payments, issuing receipts and setting order trays before delivering food to customers' tables. Light-hearted and friendly professional skilled in customer service.
Overview
2024
2024
years of professional experience
Work History
Bakery Assistant
Tollesbury Bakery
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Washed dishes and sanitized prep area at end of each shift.
- Stored, labeled, and replenished supplies in compliance with food safety regulations.
- Decorated baked goods and designed visually appealing displays of finished products.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.
- Upheld cleanliness standards within the bakery area, ensuring a safe and sanitary workspace for food preparation.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Developed a loyal customer base due to excellent interpersonal skills while taking orders or responding to inquiries about various baked goods.
- Assisted in increasing bakery sales through effective product merchandising and displaying attractive, fresh baked goods.
- Strengthened relationships with customers through attentive service, active listening, and thoughtful recommendations based on individual preferences.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
Bakery Assistant
Barrett Perfect Buns
08.2023 - 02.2024
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Washed dishes and sanitized prep area at end of each shift.
- Stored, labeled, and replenished supplies in compliance with food safety regulations.
- Decorated baked goods and designed visually appealing displays of finished products.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.
- Upheld cleanliness standards within the bakery area, ensuring a safe and sanitary workspace for food preparation.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Developed a loyal customer base due to excellent interpersonal skills while taking orders or responding to inquiries about various baked goods.
- Assisted in increasing bakery sales through effective product merchandising and displaying attractive, fresh baked goods.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Collected payments accurately with cash, debit and credit card, using Point of Sale system to process transactions.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Bakery Assistant Manager
Tesco
06.1999 - 05.2020
- Enhanced bakery sales by implementing creative marketing strategies and promotional events.
- Coordinated catering orders for special events such as weddings, parties, and corporate functions to meet unique customer needs.
- Ensured timely completion of all bakery tasks by delegating responsibilities effectively among staff members based on individual strengths and areas of expertise.
- Collaborated with the Bakery Manager to develop innovative products, keeping up-to-date with market trends and consumer preferences.
Sales Assistant
British Shoe Corporation
09.1986 - 03.1992
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Resolved customer complaints with empathy and professionalism, maintaining positive store reputation.
- Updated product displays regularly, keeping store appearance fresh and appealing.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
CSE - French Lit
Laindon High Road School
Laindon Essex 09.1986
CSE - French
Laindon High Road School
Laindon Essex 09.1986
O Level - Art
Laindon High Road School
Laindon Essex 09.1986
O Level - Maths
Laindon High Road School
Laindon Essex09.1986
O Level - English
Laindon High Road School
Laindon Essex09.1986
Skills
- Visual presentation
- Time management
- Relationship building
- Punctuality
- Display setup
- Product packaging
- Sanitation practices
- Food safety
- Order fulfillment
- Order taking
- Stock rotation
- Visual merchandising
- Stock maintenance
- Food handling safety
- Cleaning and sanitizing
- Product rotation
- Cash handling
Timeline
Bakery Assistant
Barrett Perfect Buns
08.2023 - 02.2024
Bakery Assistant Manager
Tesco
06.1999 - 05.2020
Sales Assistant
British Shoe Corporation
09.1986 - 03.1992
Bakery Assistant
Tollesbury Bakery
CSE - French Lit
Laindon High Road School
CSE - French
Laindon High Road School
O Level - Art
Laindon High Road School
O Level - Maths
Laindon High Road School
O Level - English
Laindon High Road School
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