Tracey Botham
Rushden
Summary
I am an experienced credit controller, with skills ranging from accounts management to debt reporting. My roles over the the last 20 plus years have been within various industries, however all of them credit control / customer service based and very target driven. My Strengths within the work place are query management, credit control, excel reporting and customer service. I have always enjoyed problem solving and facing new challenges and I am able to put ideas and suggestions forward. I would describe myself as methodical, efficient and a good communicator. I like to think I am versatile and able to adapt to my environment as I have worked within a large and smaller teams and have found that I am able to work well in both circumstances.
In my spare time I am also the treasurer and bookkeeper for my daughters Primary School PTA.
Overview
29
29
years of professional experience
Work history
AR Analyst
SHI Corporation UK Ltd
Milton Keynes
2024.04 - Current
- Fostered positive relationships with clients for timely invoice settlement.
- Reduced overdue payments with proactive communication strategies.
- Rectified billing errors through thorough review and correction processes, reducing discrepancies significantly.
- Supported broader finance department initiatives as required, demonstrating flexibility and strong teamwork skills.
- Monitored customer account details, identifying discrepancies and resolving issues promptly
- Monitored outstanding invoices and performed collections duties.
- Verified accuracy of billing data, correcting any identified errors.
- Updated accounting records with new payments, balances and customer information.
- Executed billing tasks and recorded information in company databases.
- Generated account statements outlining payments and balances.
- Raised Credits and Re-Bills to correct currency and VAT errors
- Worked closely with Purchasing, inventory and AP to ensure all sides of the ledger balance
- Regular meetings with Sales and clients to discuss queries and best practices
- Regular access to multiple client portals to upload invoices and check status and payment details
- Large reconciliations on old mis-allocated accounts
Credit Controller
Randstad UK Holding Limited
Luton, Bedfordshire
2022.04 - 2024.04
- Maintained regular email and telephone contact with customers to appropriately manage overdue account payments.
- Chased customers ahead of payment deadlines, ensuring balanced accounts within agreed invoice timeframes.
- Handled telephone credit collections promptly and professionally, quickly resolving account issues.
- Documented customer payments and credit queries precisely, maintaining accurate and up-to-date accounts.
- Scrutinised debtor balances to avoid late payments and bad debt, attaining financial stability objectives.
- Implemented procedures and policies to facilitate timely payments.
- To achieve & where possible exceed my departmental and individual cash collection target
- Keep all bad debt under control and ensure all bills are paid to terms
- Continually review, control and reduce Billing queries
- Update all query findings on our internal systems to ensure front office, payroll and account systems match
- Look into any billing queries and resolve to satisfactory completion and are not repeated
- Ensure all billing is supplied on time and to clients specification
- Contact all clients on a regular basis to maintain a friendly workable relationship and good customer service
- Ensure long standing queries are credited and the relevant opco charged for the error
- Report back to my line manger once a week with updates on cash collection and report problems which may effect the target
- Work closely with the billings department regarding any credits or adjustments needed to ensure the GP is allocated correctly
- Ensure all payments (accounts receivable) are allocated correctly and to rectify any incorrect allocations
- Run regular reports for the front office so they are up to speed of the debt level and where the debt lies
Administration Manager
MCM Alarms Ltd
Wellingborough, Northamptonshire
2019.10 - 2022.04
- Supervise facilities services, maintenance activities and trade persons such as Electrical Engineers, Fire Safety Engineers and Intruder Alarm Install Engineers.
- Plan and coordinate with Directors on administrative procedures and devised ways to streamline processes.
- Increased office organisation by developing more efficient filing system and customer database protocols.
- Oversee all day-to-day office operations, such as receiving and organising correspondence, answering and forwarding calls and creating business letters and records.
- Coordinate office activities and operations to secure efficiency and compliance with company policies.
- Oversee daily functions.
- Schedule appointments and maintain master calendar.
- Set up new files and assigned tracking numbers.
- Administer physical and digital filing systems, keeping records well-organised and easily retrievable by team members.
- Support clerical needs of two Directors and Three Engineers, including taking messages, scanning documents and routing business correspondence.
- Providing scheduling and ensured timely and effective allocation of resources and calendars.
Customer Service Administrator
Prestige Homeseeker
Rushden, Northamptonshire
2018.08 - 2019.10
- Raising Purchase Orders and Sales Orders and making daily adjustment to prices and parts
- Sourcing parts and Prices from Suppliers
- Chasing up delivery of late parts
- Organising returns for damaged/incorrect items and ensuring accounts have all paperwork needed for a credit
- Making and taking calls from Suppliers
- Answering calls from clients chasing appointments when Customer Services require the help
- Liaising with Warehouse to ensure correct Parts are picked
Credit Controller
Dodson & Horrell Ltd
Islip, Northamptonshire
2016.10 - 2019.08
- Allocated the daily cash received into the current and Euro accounts / taken by phone / mail orders
- Allocate daily cheques and prepared for banking
- Credit checked new clients and obtained trade references
- Opened new client accounts
- Dealt with a high volume of client queries, either personally or passing to the correct department
- Called clients on a daily basis to obtain payment
- liaised with area managers in relation to problem accounts to arrange client visits
- Sent chase letters to clients, and eventually preparing for collection
- Basic admin duties, filing, clearing accounts with credits available, processing credits, sending out statements and daily Invoices, filing Sales orders
- Updated customer accounts and processed payments.
Senior Credit Controller
Randstad Employment Bureau
Luton, Bedfordshire
2006.02 - 2016.08
- To achieve & where possible exceed my departmental and individual cash collection target
- Keep all bad debt under control and ensure all bills are paid to terms
- Continually review, control and reduce Billing queries
- Update all query findings on our internal systems to ensure front office, payroll and account systems match
- Look into any billing queries and resolve to satisfactory completion and are not repeated
- Ensure all billing is supplied on time and to clients specification
- Contact all clients on a regular basis to maintain a friendly workable relationship and good customer service
- Ensure students funding is in place and allocated to the correct funding body before billing
- Ensure long standing queries are credited and the relevant opco charged for the error
- Report back to my line manger once a week with updates on cash collection and report problems which may effect the target
- Work closely with the billings department regarding any credits or adjustments needed to ensure the GP is allocated correctly
- Work with the payroll department to ensure any incorrectly allocated temporary/support staff hours are reversed accordingly
- Ensure all payments (accounts receivable) are allocated correctly and to rectify any incorrect allocations
- Run new client credit checks
- Run regular reports for the front office so they are up to speed of the debt level and where the debt lies
- Regularly visit clients all over the UK to discuss upgrades in our time sheet system and ways which we can improve our service to them
- Regular visits to Colleges and University's to work closely together to resolve any outstanding queries resulting in unpaid debt
Credit Controller
TTI Group Ltd
Luton, Bedfordshire
2005.08 - 2006.02
- Contact all clients before Invoices are due to ensure correct billing
- Contact all clients with bills overdue to ensure swift payment
- Report to my senior any queries regarding payment
- Ensure all cash collection targets are maintained
- Allocate monies received each day
- Process any credit or debit notes
- Run reports to show where high debt levels lie
- Process cheque and cash payments
Credit Controller
Peverel OM
Luton, Bedfordshire
2003.07 - 2005.08
HomeseekerPeverelts to see for ourselves where the problems lie
Travelled Abroad for 24 Months
.
2001.08 - 2003.08
Call Centre Operative
NTL
Luton, Bedfordshire
2000.02 - 2001.07
- Taking calls as quickly as possible
- Hitting calls answered targets
- Hitting calls answered and fault resolved targets
- Helping technicians to complete their task in fault finding on customers telephone lines
Credit Controller
Direct Sales & Services Ltd
Luton, Bedfordshire
1997.03 - 2000.01
- Taking calls from clients enquiring about small loans
- Looking into potential customers credit rating and score
- Drawing up loan contracts and limit agreements
- Ensuring all loan repayments were collected within terms
- Reporting to my line manager any problem accounts
- Issuing further proceedings paperwork to non payers
- Receiving cheques and cash payments and allocating to customers account
- Making daily bank runs to bank cash and cheques
Education
GCSEs - Maths
Ashcroft High School
Luton, LUTGCSEs - English
Ashcroft High School
Luton, LUTSkills
- Process improvements
- Invoicing and billing
- Customer Service
- VAT & multi currency experience
- Credit Control
- Inventory control
- File and data retrieval systems
- Time management ability
- Ability to prioritise
- Scheduling and calendar management
- Accounts payable and receivable
- Computer proficiency
- Self-directed
- Accounts reconciliation
Education
other,other
Timeline
AR Analyst
SHI Corporation UK Ltd
2024.04 - Current
Credit Controller
Randstad UK Holding Limited
2022.04 - 2024.04
Administration Manager
MCM Alarms Ltd
2019.10 - 2022.04
Customer Service Administrator
Prestige Homeseeker
2018.08 - 2019.10
Credit Controller
Dodson & Horrell Ltd
2016.10 - 2019.08
Senior Credit Controller
Randstad Employment Bureau
2006.02 - 2016.08
Credit Controller
TTI Group Ltd
2005.08 - 2006.02
Credit Controller
Peverel OM
2003.07 - 2005.08
Travelled Abroad for 24 Months
.
2001.08 - 2003.08
Call Centre Operative
NTL
2000.02 - 2001.07
Credit Controller
Direct Sales & Services Ltd
1997.03 - 2000.01
GCSEs - Maths
Ashcroft High School
GCSEs - English
Ashcroft High School