TOYOSI FASASI
Lagos
Summary
Driven and results-oriented insurance professional with 3+ years of experience in claims processing and customer service.Proven ability to analyze claims, manage communication with stakeholders, and ensure accurate and timely claim resolution. Passionate about building strong client relationships and exceeding expectations in the insurance industry.Currently pursuing the Chartered Insurance Institute of Nigeria (CIIN) designation to further enhance knowledge and expertise.
Overview
1
1
year of professional experience
Work History
TROPICAL GENERAL INVESTMENT
01.2023
- Confirming all debit note issued by the insurer tallies with our computation
- Updating all claims record in an excel shit
- Notify the insurer when a claim occur
- Serve as an intermediary between the company and the insurance broker
- Identifying what classes of insurance a claim falls into be notify the insurer
- Scrutinizing all documents before sending to the insurer.
Customers Associate/Admin Officer
WawuXPress
01.2022
- Ensure all projected administrative activities are coordinated effectively
- Provides administrative support to team members
- Ensures all bikes and vehicles are fueled before commencement of operation
- Visits Clients in order to maintain and create good customer relationship
- Review supplier contracts and contracts for terms and conditions.
Claims Adjuster
FBN INSURANCE BROKERS
01.2017
- Apply organization and time management skills when coordinating and responding to inbound telephone and email inquiries
- Developed and implemented a paperless system to easily track current policies and renewals
- Research and stay abreast of current insurance regulations to proactively inform clients of policy
Administrative Assistant
AFRICA STEEL MILL
01.2019 - 01.2020
- Streamlined processes to effectively track, order, and maintain inventory
- Managed executive calendars, strategically coordinating meetings, appointments, events, and travel arrangements
- Greeted and proactively assisted visitors in a timely manner
- Developed positive relations with external vendors and clients
Education
National Youth Service Corps (NYSC) -
Higher National diploma -
National diploma insurance -
Glory Point International -
Air Force Primary School Victoria Island, Lagos -
Charted insurance institute of Nigeria (CIIN) -
01.2023
Skills
Insurance Fundamentals:
- Basic understanding of different insurance products (eg, property, casualty, life, health)
- Knowledge of insurance policies, coverages, and exclusions
- Awareness of insurance regulations and compliance procedures
Customer Service and Communication:
- Excellent written and verbal communication skills
- Active listening skills to understand client needs and concerns
- Ability to build rapport and provide exceptional customer service
- Patience and empathy in dealing with sensitive situations
Technical Skills:
- Proficiency in MS Office Suite (Word, Excel, Outlook) for data entry, record management, and communication
- Ability to learn and adapt to new insurance software and technology
Other Important Skills:
- Strong work ethic and attention to detail
- Ability to prioritize tasks and manage multiple deadlines effectively
- Problem-solving and analytical skills to investigate claims and find solutions
- Time management skills to meet deadlines and stay organized
- Ability to work independently and as part of a team
Additional Qualification
Charted insurance institute of Nigeria (CIIN), 2023
Biodata
09/20/98, Nigerian, Female, Single
References
References are available on request
Hobbies and Interests
- Traveling
- Meeting People
- Sport
- Dancing
- Reading
- Listening to music
Timeline
TROPICAL GENERAL INVESTMENT
01.2023
Customers Associate/Admin Officer
WawuXPress
01.2022
Administrative Assistant
AFRICA STEEL MILL
01.2019 - 01.2020
Claims Adjuster
FBN INSURANCE BROKERS
01.2017